Had a bad experience :( - Anonymous employee Zendesk Employee Review

2.0
8 Mar 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- nice office - free unhealthy snacks, if that's your thing - free beer on tap - free food, but it's not great. No hot food. - $1500 development budget which you can spend on conferences, courses, books, etc. - RSUs & ESPP - some people are nice, like in every company - generous parental leave (both maternity and paternity) - phone allowance

Cons

- Managers: incompetent, unfair, biased, self-serving, lacking in people skills, playing favourites. Some of these managers were lucky to be in the right place at the right time when the company was growing fast, and got promoted to their level of incompetence. And they keep getting promoted, even though their reports are leaving! - 360 reviews are a joke, no one seems to care about the feedback you provide. - Promotion criteria are unclear. It really comes down to whether your manager likes you or not. - Salaries are not that great. - Very stingy with WFH. - No exit interview. They just give you a short form to complete. I guess nobody really wants to know why you’re leaving.

Explore other reviews about Zendesk

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, good work life balance, excellent team mates, Everyone is focused on extremely bright solutions-oriented collaboration.

Cons

Many systems to learn, but this is true for any large company.

2.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Lots of investment in AI, product development. Can be very nimble and agile when needed. Have driven real process and functional improvement over the last couple years.

Cons

Recent RTO. Leaders make decisions on whim and the rest of the company ends up react mode. Alignment across leadership suite is always great. High exec turnover

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