Change agents need not apply - Sales Manager Zendesk Employee Review

2.0
19 Oct 2020
Recommend
CEO approval
Business outlook

Pros

Overall people at Zendesk are nice, friendly and pleasant to interact with. Benefits are good and the company generally wants to do the right thing (key word wants to).

Cons

Zendesk is a place for yes-men and yes-women. If you are not someone who can blindly follow orders without question, then this is not the place for you. Individuals who ask questions, challenge the status quo, and do not believe in doing things the way they’ve always been done simply because that’s the way they’ve always been done are thought of as trouble makers, difficult and “not a culture fit”. If you can, however, nod and smile and just say “yes” you will be welcomed here and promoted accordingly. This permeates from the top throughout the organization.

Explore other reviews about Zendesk

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, good work life balance, excellent team mates, Everyone is focused on extremely bright solutions-oriented collaboration.

Cons

Many systems to learn, but this is true for any large company.

2.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Lots of investment in AI, product development. Can be very nimble and agile when needed. Have driven real process and functional improvement over the last couple years.

Cons

Recent RTO. Leaders make decisions on whim and the rest of the company ends up react mode. Alignment across leadership suite is always great. High exec turnover

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