Constantly bombarded with messages about nps from area manager, head office is awful about supporting you - the finance team have to be chased to complete refunds, causing store staff more stress. The pressure from head office to get NPS reviews is riduclous. Managers are interroagted over any non-positive NPS review. Team members are not paid enough to care or give above standard service. The food is so expenive for such low quality. Consitetnly low wage budget meaning we are understaffed. Can only have a limited amount of staff food as you get a budget, but the minimum budget does not cover most meals, resulting in team members having to eat kids meals.
They wasted money on a manager 'upskilling event' where we were told 'Wagamama made 527 million in sales, which averages to 400,000 per manager' - if that's the case, why are we paid so little and expected to do so much work.
The idiocy of having a two-tiered manager is system is unfair as Jr FOH Managers are expected to do the same amount of work as a FOH manager, but are paid considerably less. More insulting is that the team members are paid not much less than a jr manager.
