Fiserv Reviews | Glassdoor.co.uk

Fiserv Reviews

Updated 21 July 2018
2,368 reviews

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3.2
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Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
1,237 Ratings

2,368 Employee Reviews

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Pros
Cons
  • "Hard to maintain work life balance to PS resources" (in 71 reviews)

  • "Management Inestability (Lots of change within upper management)" (in 71 reviews)

More Pros and Cons

  1. Helpful (1)

    "Snr. Project manager salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Uxbridge, England
    Current Employee - Senior Project Manager in Uxbridge, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    Great package, very flexible working culture, easy management structure.

    Cons

    Long interview process. Development opportunities are far and few between. Older vibe as most staff have been there for over 15 years.

    Advice to Management

    Communicate with staff more efficiently. Focus on growing staff through training and mentorship programs.

    Fiserv Response

    28 Nov 2016 – Recruitment Manager: Social Media & Candidate Experience

    We are thrilled and humbled your experience has earned us a 5 star review! On behalf of all Fiserv associates, we thank you for your dedication to our customers and our business. We sincerely hope... More


  2. "Good work life balance. Technology stack leave you desire for more."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Architect in London, England
    Current Employee - Solutions Architect in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than 3 years)

    Pros

    Good work life balance. Good work environment. Good benefits

    Cons

    Technology stack is a bit outdated. Not great stuff or cutting edge stuff to learn. Not all employees get the opportunity to work on challenging stuff.

  3. "Solution Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solution Architect in London, England
    Former Employee - Solution Architect in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv full-time (More than a year)

    Pros

    Hands on experience on Java technologies in the Financial domain.

    Cons

    Old tool set and java legacy code, custom java libraries.


  4. Helpful (1)

    "Promises the world..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Proposal Manager in London, England
    Current Employee - Proposal Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    Good work/life balance, great team ethic, easy work.

    Cons

    Poor management, poor communication from directors, ruthless redundancy program, moving the office to Slough, very Americanised.

    Advice to Management

    Listen to and be honest with your team.


  5. Helpful (8)

    "Do not work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Fiserv full-time

    Pros

    Remote working, good for apprentices who are keen to get involved and don’t mind working crazy hours.

    Cons

    Politics. Long hours with little recognition. Old boy network. Lack of management focus and direction. Very poor communication. No job security. HR dept useless and virtually non existent. Dependency on key individuals for most activities.

    Advice to Management

    Look at director and VP level for the next round of redundancies. Strip out the loose cannons who have no idea what they are doing and are driving the business down with their poor decisions, instead of getting rid of the people who actually do the work and do their best to keep the business afloat.


  6. Helpful (3)

    "Avoid at all costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fiserv full-time (More than a year)

    Pros

    Umm... very few, it used to be a good location but now it’s in Slough to cut costs

    Cons

    Awful VP who has shoe horned all his buddies into jobs they cannot perform..decent staff are being fired to fund these +100k buffoons. All critical jobs are now run out of India and the only thing they are capable of now is offering “sorry as a service”. They cannot effectively support any banking client now

    Advice to Management

    US- sack the useless UK VP’s and directors that are bleeding the company dry.. ReGardless of who they are.


  7. "Fiserv EMEA"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time

    Pros

    Innovation, people, products, brand, global

    Cons

    leadership, US focus, sales, delivery, strategy

    Advice to Management

    set clear strategy with US HQ

  8. "Good company to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Fiserv full-time

    Pros

    Good salary and commission
    Learning opportunity

    Cons

    Poor upper management and lack of upward mobility

    Advice to Management

    Do not dismiss the opinions of the younger staff


  9. Helpful (2)

    "Incompetent leaders sweating legacy assets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fiserv full-time (More than 3 years)

    Pros

    There are some great people trying to do the best for Fiserv's customers in spite of a total lack of investment in the International product set. This desperate situation creates a sense of camaraderie amongst colleagues.

    Cons

    Fiserv prides itself on being one of the Fortune 500 Most Admired Companies which is extremely ironic from an employee's perspective.

    The business is run by Finance with barely any regard for customer values. There is an enormous cultural disconnect between the US and Europe, not helped by International division being run using a potent combination of spreadsheets and heavy- handed management tactics.

    The International product set is broad yet tired due to a complete lack of investment. Fiserv talk of fintech is laughable. Most of the products are 20 years old and are almost impossible to sell when compared to the latest solutions from competitors who haven't rested on their laurels for decades.

    Life is too short. Look elsewhere if you are looking to develop your career. Four EMEA MD's in four years says it all!

    Advice to Management

    The EMEA leadership team is trying to run a business with their hands tied behind their backs. Apart from quarterly earnings updates, the only other regular communications from the CEO are those celebrating the Most Admired Company status. If Fiserv is to survive for another decade it urgently needs to invest - in its products and employees.


  10. Helpful (2)

    "Fiserv Pay Well But Expect To Work Very Long Hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Uxbridge, England
    Current Employee - Anonymous Employee in Uxbridge, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    They pay well, they have good social events, good scope for progression. Senior management (in the UK) are approachable and well respected except for HR.

    Cons

    For a 37.5 hours a week contract, expect to work 50-60 hours a week on average for no extra pay. So you get paid more than you would in other companies for similar roles but they're basically getting you to do two people's jobs.

    Too much involvement from the USA in UK operations making it hard to operate efficiently. There seems to be too many chiefs in the US. It's an extremely hierarchical structure and they don't seem to have enough to keep them busy out there so they're continually sticking their noses in to UK activity. everyone seems to be director or above even when they haven't got direct reports.

    Agiliti Sales team keeps expanding but no new business coming in for what seems like years.

    Advice to Management

    Nurture the staff you care about as good ones seem to be leaving left, right and centre!


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