Fiserv Reviews

Updated 12 Aug 2020

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3.1
52%
Recommend to a Friend
50%
Approve of CEO
Fiserv President and Chief Executive Officer Frank Bisignano
Frank Bisignano
35 Ratings
Pros
Cons
More Pros and Cons
  1. "Great Company to work for."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Basildon, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv full-time for more than 8 years

    Pros

    Great staff, Good employee benefits,

    Cons

    really not any worth mentioning

  2. Helpful (1)

    "Good and bad"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior IT Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fiserv full-time for more than 5 years

    Pros

    The staff at the sharp end

    Cons

    invisible more so at the coal face

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  3. Helpful (6)

    "Be careful, hire then fire then hire again"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fiserv full-time for more than 5 years

    Pros

    Salary OK and some benefits, global business

    Cons

    Poor loyalty from staff, change mind and direction often, poor office facilities and IT provision, bare-bones staffing levels and expectation to work long, long hours. Poor levels of management training leading to poor career development

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  4. Helpful (3)

    "Fiserv collections agent"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Debt Collections Advisor in Basildon, East of England, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Fiserv part-time for more than 3 years

    Pros

    Colleagues love to help each other and easy to make friends

    Cons

    Management care only about targets and KPIs, the whole office in general is very clunky and school like.

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  5. Helpful (2)

    "Avoid - it’s that simple"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst in Basildon, South East England, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Fiserv full-time for more than 3 years

    Pros

    Not sure there is any. You get an allowance for healthcare such as dentist appts etc although you have to pay for this from your salary so.

    Cons

    I would only join this company if you are desperate, all they want to do is save money which is understandable to an extent but this company is another level, you are led to believe there is a promotion possible however that’s just lies and false promise. You will effectively be doing a higher grade job once you are skilled but of course your salary won’t reflect that. Bad salary about 30/40% worse than industry standard, people who say the salary is good are people who work in call centres and it was their first job or something I’m guessing. No bonus (if you are entry level, why?) No reward/recognition for working hard No overtime pay rate (paid at flat rate) Your grade isn’t dependent on your skills, it’s dependent on what you are recruited at and you will stay there for years if not forever. Management don’t trust their staff, constantly being monitored. Communication is very bad from senior management Have to climb mt Everest to try and get time off. Pay increases are never heard of, not sure if it’s even possible unless you are promoted? Not paid or first 3 sick days, this depends if the manager is your friend or not though as it’s at their discretion. Blame culture within the company

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  6. "Good stepping stone"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative Credit Card in Southend, Scotland
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Fiserv full-time

    Pros

    Experience generally good, good knowledge obtained, dealing with merchants and . Other providers. Good team spirit And warm and friendly staff. Get yourself good experience and then use this as a stepping stone.

    Cons

    A lot of nepotism , managers don’t really care about service but about own self indulgence and profits. Do things for across the board that breaches government guidelines on employment .

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  7. Helpful (5)

    "Workload"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Finance Manager 
    Doesn't Recommend
    Positive Outlook

    I have been working at Fiserv full-time

    Pros

    Great team and great boss. Great benefits.

    Cons

    Workload very high, always seems to be a fire drill and having to work more than 12 hour days regularly

  8. "Standard in a large company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Fiserv full-time for more than 3 years

    Pros

    Lots of opportunities in terms of career, due to size of company and range of products

    Cons

    - Some obvious processes between departmental silos seem to either not exist or be quite immature, however that really just gives you an opportunity to achieve more ;) - The usual Company politics you see within large organisations

  9. "A new challenge"

    4.0
    • Career Opportunities
    Current Employee - Collector in Basildon, East of England, England

    I have been working at Fiserv full-time for less than a year

    Pros

    The entire company has such an amazing atmosphere

    Cons

    Lots of departments work weekends

  10. Helpful (4)

    "Not a career, just a summer job."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Collections Agent in Basildon, East of England, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Fiserv full-time for more than 3 years

    Pros

    For a job where you don’t need absurd qualifications the pay isn’t bad, you get health benefits such as £75 towards glasses. The people you work with make the job, I would have left within a year otherwise. If you are lucky you’ll be sat with likeminded people which goes a long way in a call centre. If you have very thick skin, I would recommend it as a summer job before going to university/college or to supplement income if you are out of work beyond that look elsewhere.

    Cons

    It’s like any other typically call centre job. Managers tend to hire people they like not who’s good for the job. So as a result we have a senior team who don’t know what they’re doing and try to get away with doing as little as possible. An example of this favouritism is that most of the managers are male and I’ve only seen them promote young women regardless of how good they are at the job. Very much “if your face fits” kind of job. They have unreachable targets which is used to fire people they don’t like before passing probation. This is why I say it’s good for a summer job because if they don’t like you, you won’t last 6 months, they will find a reason to fire you. (Like most other call centres) Booking holiday is impossible, you want to go a friend’s wedding? Think again! As an agent you are constantly nagged to work faster despite all the managers and seniors sitting around talking. The people you talk to on the phone are abusive and unrelenting, I’ve seen people breakdown in tears and just walk out. Managers will lie about progression and opportunities if they are short of staff, don’t fall for their lies. With everything said Fiserv/Newday should NOT be considered as a career path. It’s just a job.

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