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Fiserv Reviews

Updated 17 December 2017
2,139 reviews

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3.2
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Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
1,121 Ratings

2,139 Employee Reviews

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Pros
  • Good work life balance in the office (in 229 reviews)

  • Depending on your job function work from home multiple days a week is acceptable (in 99 reviews)

Cons
  • difficult work/life balance, no bonus for employees (in 65 reviews)

  • Upper management that does not care about employees or quality of work (in 69 reviews)

More Pros and Cons

  1. "Senior Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in London, England
    Current Employee - Senior Software Developer in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than 5 years)

    Pros

    Huge company, so lots of opportunities, some very good technical teams with strength in depth. Very good benefits package.

    Cons

    The company has developed from an aquistion strategy, so some business unit are better than others. The company can feel disjointed and slow to adapt, but this is one of the flaws that Fiserv are prioritising.

    Advice to Management

    Ruthlessly accelerate modernisation.


  2. Helpful (1)

    "Not the Fortune 500 people's after all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in London, England
    Former Employee - Program Manager in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fiserv full-time (More than 3 years)

    Pros

    Flexible working
    Above market rates
    Good benefits
    Share scheme

    Cons

    Poor management/leadership
    Lack of energy and direction
    High staff turnover
    Sometimes a typical American mentality
    Lots of long serving (20yr+) lifers, with not much passion and desire for change
    No learning opportunities (no PDP process)
    Very weak HR team

    Advice to Management

    Treat your staff with respect.
    Up-skill your HR team, they have no clue
    Focus on people development


  3. Helpful (6)

    "Make decisions, however hard they may seem"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    Low expectations, very little pressure to deliver, easy to avoid the office as most associates do!

    Cons

    Seriously outdated software, with little or not market opportunity and no evidence of any broader strategy. Bogged down in politics, self-important management, and almost incomprehensible client data. It's a wonder they earn any revenue in the International business with such lack of focus.

    Advice to Management

    Sunset mature products, think before you hire.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (6)

    "Avoid the International Group. Have a successful track record? Don't join. Enjoy politics? This is the place for you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in London, England
    Former Employee - Sales in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fiserv full-time (Less than a year)

    Pros

    - No positives; easily the worst company i've ever worked for. Tough to even give 1 star, seriously.
    - Teaches you how not to run a business
    - Makes you aware of what to avoid when joining another company
    - The disparate and disconnected nature of the company allows you to regularly work
    - The day you walk out the door is one of lifes great joys

    Cons

    - If you are considering joining the International Group (e.g. the UK business), I would encourage you to filter reviews by Geography. Amidst some generally neutral-to-positive US-based reviews of the company, a trend of very poor reviews for the International Business can be found (e.g. 11 April 'Terrible Environment - Be Warned')
    - Extremely poor Management. All of the following Cons are largely due to their lack of experience/ability and complete focus on upwards management (a.k.a. politics)
    - A legacy company; a strange mix of legacy solutions on outdated technology. No new business; milking revenue from existing clients via renewals and contract re-engineering. Attempted to join the 21st century with a hosted core banking offering (Agiliti), which is an exercise in smoke and mirrors and aside from a couple of early adopter clients, has not been sold in 2 years.
    - Complete lack of culture (e.g. very poor internal brand and culture in International Group, makes for a very long and boring existence)
    - Many good people have slowly left over the past couple of years. Many years of experience and success has walked out the door. As a consequence there are gaping holes in product and delivery knowledge all over the company.
    - Failure to pay bonuses earned and honour agreements made.

    Advice to Management

    Stop trying to soften negative reviews by stating that you are a 'Forbes Top 100 company'.............this is the United Kingdom and nobody cares about Forbes.


  6. Helpful (6)

    "Terrible Environment - Be Warned"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in London, England
    Former Employee - Project Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fiserv full-time (More than a year)

    Pros

    Some really good talented people around to work with, Good travelling opportunities

    Cons

    A lot of evil and petty office politics, many politically-motivated, talentless people lurking about, horrible working environment most of the time, low value given to people with the motivation to work and make a difference. There is a huge lack of vision for the near future of the company's position and continued establishment within the UK, despite there being an ageing workforce with volumes of experience. There is no real, substantial induction - I understand with any job there are questions you will need to do exploration exercises for but with Fiserv this is endless. There is no real education of product offerings - again it's a self education exercise which many employees don't do although it is a vital part of their role - this is very scary. For those who do that homework - it is generally overlooked adding to those demotivation levels.

    Advice to Management

    DO focus on the skill set people can offer when/before hiring to ensure they align with Fiserv's vision and needs, DO take measures to improve your attitudes/approach towards employees before demotivating them completely. Give more visibility of pipeline items and general development programmes for individuals. There are many points where your employees see no light at the end of the tunnel.


  7. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Fiserv (More than 3 years)

    Pros

    Good work life balance, decent benefits. Some good people to work with and made some good friends

    Cons

    No investment in products when desperately needed. Too US focused in certain areas so international group always second best.
    Product roadmap not developed

    Advice to Management

    Evaluate a go forward strategy for products and clearly communicate the intention even if that is to put products into a maintenance mode
    Better leadership

    Fiserv Response

    23 Feb 2017 – Recruitment Manager: Social Media & Candidate Experience

    Thank you for sharing both the pros and the cons of your experience. We appreciate hearing about both work life balance and your thoughts on our products' international influence. We value your and... More


  8. "Snr. Project manager salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Uxbridge, England
    Current Employee - Senior Project Manager in Uxbridge, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    Great package, very flexible working culture, easy management structure.

    Cons

    Long interview process. Development opportunities are far and few between. Older vibe as most staff have been there for over 15 years.

    Advice to Management

    Communicate with staff more efficiently. Focus on growing staff through training and mentorship programs.

    Fiserv Response

    28 Nov 2016 – Recruitment Manager: Social Media & Candidate Experience

    We are thrilled and humbled your experience has earned us a 5 star review! On behalf of all Fiserv associates, we thank you for your dedication to our customers and our business. We sincerely hope... More


  9. "Not bad but could be improved"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than 5 years)

    Pros

    Money reasonable, share save scheme. Some great people in delivery and middle management. Expertise is fantastic some areas, especially Agiliti.

    Cons

    Upper management seem disconnected, very driven on recognising their numbers instead of focussing on the customer. Fiserv in general need to invest in their products. The acquire/sunset model is no longer relevant in this fast paced Fintech space.

    Advice to Management

    great to see the surveys but please take heed.

    Fiserv Response

    28 Sep 2016 – Recruitment Manager: Social Media & Candidate Experience

    Thank you for your feedback regarding our culture, management, and products. We appreciate hearing about your experience with our product experts and value your and all associates’ opinions as we... More


  10. Helpful (1)

    "Risk Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Fiserv full-time (More than 5 years)

    Pros

    Large company with decent non-salary benefits.

    Cons

    Net Operating Profit is the driver. If the company is in danger of not making target, pink slips roll the first week of December.


  11. Helpful (4)

    "jeff yabuki good CEO read this"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Fiserv (Less than a year)

    Pros

    pay is decent, there is medical and dental

    Cons

    the senior leadership of the UK (with the exception of the new MD. a month is too soon to tell) are invisible, contrary, arbitrary, and completely without direction. There is no way for them to lead when they don't know where they are going.
    Jeff: what's going on in the UK?

    The unbelievable rolling redundancies are mad, then add in the popularity contest sackings and people with O levels writing to clients without knowing the difference between their/there/they're all hosted in a building in an office park/industrial estate with an atmosphere of back-stabbing, hostility and fear: FISERV Agiliti UK

    Advice to Management

    if a C level has flipped over 60% of the whole org in a calendar year and the product isn't rocking.. maybe worker staff aren't the issues. Conduct exit interviews


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