Fiserv Reviews | Glassdoor.co.uk

Fiserv Reviews

Updated 15 Jun 2019

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Found 2738 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
69%
Recommend to a Friend
82%
Approve of CEO
Fiserv CEO Jeffery Yabuki
Jeffery Yabuki
1460 Ratings
Pros
Cons
  • "Work life balance cannot be maintained due to late evening calls(in 82 reviews)

  • "There seems to be a lot of turnover/reorganization in upper management positions(in 82 reviews)

More Pros and Cons
  1. Helpful (1)

    "Snr. Project manager salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Uxbridge, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time for more than a year

    Pros

    Great package, very flexible working culture, easy management structure.

    Cons

    Long interview process. Development opportunities are far and few between. Older vibe as most staff have been there for over 15 years.

    Advice to Management

    Communicate with staff more efficiently. Focus on growing staff through training and mentorship programs.

    Fiserv2016-11-15

    Fiserv Response

    November 28, 2016Recruitment Manager: Social Media & Candidate Experience

    We are thrilled and humbled your experience has earned us a 5 star review! On behalf of all Fiserv associates, we thank you for your dedication to our customers and our business. We sincerely hope you continue to share why you are #FISVProud

  2. Helpful (1)

    "Frankly, don’t t even bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager in Slough, Berkshire, South East England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fiserv full-time (Less than a year)

    Pros

    Nice & modern office

    Cons

    Pressure from the US to meet unrealistic targets. The product is outdated and the pipeline is poor. The company has no respect of the employees and the efforts that are making. HR is doing nothing, while many employees are suffering from the poor pipeline. Lots of mistakes from senior management in terms of investment and unfair treatment of employees. Whatever they offer you, just dont even bother to join. Lots of micromanagement...

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    Advice to Management

    You are getting paid a substantial amount of money, to manage and help the team. Apply in a good way your soft skills and not through intimidation.

    Fiserv2019-05-29
  3. "Mostly A Good Company To Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Uxbridge, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Fiserv full-time for more than a year

    Pros

    They pay very well and have excellent benefits, good scope for progression. Almost all of the management in the UK are very decent & fair. Good social events.

    Cons

    Too much interference in UK activities from US colleagues. The HR department generally is not very well respected across the business, especially senior HR team. US management often expect you to be online and available at the same time as them (UK evenings) and even at the weekends.

    Advice to Management

    Put the "human" back into Human Resources! Let the UK be more autonomous, the can actually handle it!

    Fiserv2019-04-25
  4. Helpful (1)

    "Be careful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fiserv

    Pros

    Great place for middle age people with children. Unlimited working from home policy, some good perks. Also, there's barely any people in the office as a result.

    Cons

    New management has no clue in what they're doing. No communication, no direction, no strategy. Business is slowing down and portfolio is outdated and has no market value in the region. Difficult to meet the targets and earn commission.

    Advice to Management

    Talk to your people and listed to what they have to say. Managing director should also be less stuck up.

    Fiserv2019-04-17
  5. "Fiserv"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook

    I have been working at Fiserv full-time

    Pros

    Good flexible working options. Great client focus

    Cons

    New office in Slough is great - but a poor location

    Fiserv2018-11-28
  6. "Solutions Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Solutions Architect in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time for more than a year

    Pros

    Good Work Life balance, Good perks at work.

    Cons

    Career Progression, Legacy technologies, Hierarchical management structure.

    Fiserv2018-11-22
  7. "Average place nothing great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at Fiserv full-time

    Pros

    Good benefits such as flex working and good middle management.

    Cons

    Exec team leave alot to be desired, poor communication and no direction.

    Fiserv2018-11-22
  8. Helpful (13)

    "Fiserv UK/EMEA - sinking ship on a continuous downward spiral......"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Fiserv full-time for more than 3 years

    Pros

    Fiserv are a big name in the US and are very profitable as an organisation. They have thrown a lot of money at people to join their UK/EMEA business. Due to a number of massive mistakes (particularly the 'Agiliti' fiasco) the company is saddled with ever-increasing financial targets from US/HQ and a very, very tired set of products/propositions. Fiserv UK/EMEA is a career graveyard. If Fiserv UK/EMEA wasn't...

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    Cons

    It's quite mind-boggling just how poorly the UK/EMEA business has been run. The whole 'Agiliti' program has been a debacle of the highest order. Agiliti is based on obsolete technology that Fiserv work hard to hide from customers and prospects. Fiserv has spent several years wrestling the cost base around Agiliti to the ground. There have been rolling redundancy programs in recent years - funnily enough there...

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    Advice to Management

    US management needs to spend time on the ground in the UK/EMEA.

    Fiserv2018-10-31
  9. Helpful (3)

    "Promises the world..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Proposal Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Fiserv full-time for more than a year

    Pros

    Good work/life balance, great team ethic, easy work.

    Cons

    Poor management, poor communication from directors, ruthless redundancy program, moving the office to Slough, very Americanised.

    Advice to Management

    Listen to and be honest with your team.

    Fiserv2018-04-09
  10. "Solution Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Solution Architect in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv full-time for more than a year

    Pros

    Hands on experience on Java technologies in the Financial domain.

    Cons

    Old tool set and java legacy code, custom java libraries.

    Fiserv2018-04-11
Found 2738 reviews