FitFlop Reviews

2.9

44% would recommend to a friend

(115 total reviews)

Gianni Georgiades

71% approve of CEO

47% positive business outlook

FitFlop has an employee rating of 2.9 out of 5 stars, based on 115 company reviews on Glassdoor which indicates that most employees have an average working experience there. The FitFlop employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

115 reviews
1.0
27 Mar 2023

Used to be great, not anymore

Recommend
CEO approval
Business outlook

Pros

The people(excluding the CEO/COO/CFO/CPO/CTO etc. team) are amazing.

Cons

It used to be a great company to work for, when they say "they care about the employee" they use to mean it, not anymore. You are just a number. They say they are flexible but they are not. They say the welfare of their staff is important but it isn't. They're a typical company that says one thing and does another. Ever since the new CEO started it's been downhill, all they care about is getting the big sales in while working their people to the bone and to the point of burn out... and then ask you to take on more. The other big shift has been hiring men for a lot of the management or director roles, very sad as this started as a women-led company and FitFlop used to be a champion of empowering and promoting women, not so much anymore.

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FitFlop Response
3y
Thanks for taking the time to leave us a review, although we are sorry to hear that you were unhappy at FitFlop and that how you felt changed across the 5-7 years you were with us. As a leadership team we're proud both of the ambitious growth plan we have, and also many of the positive initiatives we've been able to roll out and Our Feel Good Champions and Mental Health First Aiders continue to really make a difference. We're also proud we have been able to increase pay and award bonus when many retailers are experiencing hard times. We recognise that times are hard and have supported with Cost of Living payments, hardship fund and financial education. We have more investment in our people about to launch very soon around Learning & Development and personal coaching. We're really aware of, and open about the make up of our Exec Team, which has is 25% female, but we do continue to champion women including through our International Women's Day panel and championing and profiling of our predominately female Supply Chain & Operations leaders. We have also established the Enterprise Team (the next level of senior directors) which is 80% female with the intent to support diverse succession pathways. FitFlop has a very flexible hybrid policy where we are in the office 2-3 days per week and while that might not work for everyone we are confident it is the right balance for us and means we come together and connect which supports our relationships and performance.
1.0
14 Feb 2024

Avoid- a horrible place to work

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A lot of bright and friendly people at mid management and below

Cons

One of the most toxic cultures I've worked in. Complete lack of strategy from C level (of which there are far too many of for a company so small). Essentially a lot of senior people with jumped up titles and jumped up egos. A very aggressive sales culture driven by a largely male leadership team (ironic for a business founded by such an iconic female entrepreneur) and generally encouraged in other team members. Frequently witnessed people getting dressing down in wider meetings which is unnecessary and humiliating (you can do this in private). At the same time no direction or accountability from leadership team. This then feeds down to the senior management team who will try to do what they can to avoid being in the firing line and not support their teams. I was frequently told "that's just how it is here", as if that makes it ok. Blame culture. Punching down. Think of all the worst things about places you've worked, times it by 10, then realise there's definitely better companies out there for you. No doubt HR will post about how they are sorry to hear this and trawl out a few stock lines from the company handbook. They are fully aware but powerless to do anything about it as they want to keep their jobs. Real shame, as I said, a lot of decent people working there but let down by a few aggressive dinosaurs

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FitFlop Response
2y
Thank you for taking the time to write us a review, and we're really sorry to hear that your time at FitFlop was so unenjoyable. Despite already leaving, we do welcome you to reach out to a member of our People Team to discuss your time here, and we wish you the best in the future and your next role.
2.0
3 May 2022

Avoid

Recommend
CEO approval
Business outlook

Pros

Flexible working, snacks, free shoes, nice people, good office space and facilities

Cons

Terrible management on all levels across all departments. If a manager has been here for longer than 3 years, they call rank and claim to know what the 'founder likes and doesn't like'. They take full advantage of flexi working and finish at 4 (and earlier). New team members are required across multiple departments but unless you have worked for a luxury fashion house or brand, they openly admit (hiring managers not HR) they will not consider you for the role as they would like someone 'cool'. Managers like to use the phrase 'just do it' during briefings and meetings, something that has been adapted from the founder and past department heads. The turn over of staff is very high which is worrying. It also allows for some managers to hide behind junior members of their team as they are unable to do their job correctly (unable to use key software / hardware etc) but this is not picked up as department heads do not last more than 12/18 months. Prejudice comments are often aired within my department about people of colour, their sexual preference, looks and fashion sense.

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FitFlop Response
4y
Thank you for taking the time to leave a review. We are disappointed to hear about some of your experiences working at FitFlop. In particular, we take your concerns about prejudicial comments extremely seriously. We would encourage you to speak to someone in the People team, in confidence, so that we can investigate this as soon as possible. FitFlop is proud to be a female-founded business and we are always evolving to better serve our customers and employees. We are committed to being a great place to work and have recently launched a number of initiatives around learning and development, wellbeing, and diversity and inclusion. We welcome feedback from employees in all of these areas, so that we can continue to improve.
Viewing 1 - 3 of 115 Reviews

Glassdoor has 137 FitFlop reviews submitted anonymously by FitFlop employees. Read employee reviews and ratings on Glassdoor to decide if FitFlop is right for you.