Great experience in a hands-on, client-facing role with real autonomy
Pros
• Close-knit, supportive team with a genuinely collaborative working environment where your voice is heard. • Varied workload offering exposure to both technical product knowledge and commercial project delivery. • Direct client and supplier contact from day one—ideal for developing confidence and real-world experience. • Flexible, hands-off management style that allows you to take ownership of your role and work independently. • Opportunities to build long-term client relationships and see projects through from enquiry to completion. • You're entrusted with responsibility early on, which accelerates personal and professional development. • Insight into both technical and business-facing aspects of the company—unusual for a role at this level. • Flexible attitude to working hours—as long as the job gets done, you're trusted to manage your own time. • Some of the colleagues here are genuinely exceptional—kind, funny, and brilliant to work with.
Cons
• As with many small businesses, resources are often stretched; adaptability and self-management are essential. • Career progression is minimal to non-existent unless the company grows significantly (which seems unlikely). • Lack of formal structure or investment in digital systems—most processes are outdated and heavily paper-based. • No remote, hybrid, or flexible working options—due to refusal to implement remote system access. • Workload can become overwhelming during peak periods with little to no practical support. • Frequent need to manage the consequences of errors made by colleagues or directors, while shielding clients from dissatisfaction. • Little to no understanding, accommodation, or support for mental health conditions or disabilities. • The company does not actively foster an inclusive or accessible working culture.
