Pros
- Some people are nice (especially the engineers and PSM team). - Office location & building is great (WeWork Waterloo)
Cons
- There is absolutely ZERO culture. In the <1 year I worked in Fresha, we (customer experience) had zero interaction with any other team. There's no transparency of happenings in the business apart from a fortnightly company zoom call which doesn't outline anything. Every team is tribal - they never mix/interact with you and the office feels like a cliquey high school lunch hall. - C-Levels genuinely don't know who you are, nor do they care. You can stay in the office until 8pm and the co-founder will walk passed you in silence when they exit the building. Not even a "have a good evening", let alone a "what are you working on" - Compensation/Workload balance is an absolute joke. Speaking as a CX specialist, I could have worked in a fashion retail store for the same salary after 7+ years of experience in tech support. - Management are rude and regularly insults you. It baffles me that this point is so far into my list. Speaking from my experience - I've never worked for more toxic management. If you make a mistake, instead of a 121 consultation/help, you are genuinely publically shamed on the team's slack channel. They manage with fear, not with respect. - The "Benefits" aren't benefits. You get the same LEON lunch every single Friday. And THATS IT. - 5 days a week in the office (after 3 months of employment) Yep. That's just insulting.
