Pros
People who work have been lovely, and as a small office, you work closely with higher management
Cons
The policies you have that are meant to help the customers are awful! They do not cover anything, they find ways how things are not covered to get out of them. I spoke with a manager once about why we should try to consider a claim cos they mitigated our loss but they just said its a no for now, unless they complain then we'd look at it. Which i think is terrible!! As its not a financially regulated company it means we have to wait longer for costs to pay out as after we accepted a claim, we then have to tell whoever the underwriters are (as there are many different ones) to pay us the money so we can pay to customer, instead of either them or us just being able to pay the customer right away. From start to end customer is probably looking at a basic claim to take nearly 2 months. Thats as long as there's no issues. And as the people who actually assess the claims do it from home, we get calls from annoyed customers having a go at us for something we haven't even seen, know about etc, Theres little to no career progression as they are such a small office, no body moves around unless higher up. and while being there, it feels like you're just more in the way then anything, With team leaders wanting you to do things but not giving you time to customers who want answers that we haven't been told. Very little training, lucky i had call center work experience anyway. But no customer management, or techniques taught to you. and most of the time you are told to pretty much jus pass the buck of whatever is going on.
