GoCardless Reviews | Glassdoor.co.uk

GoCardless Reviews

Updated 22 Feb 2020

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4.1
73%
Recommend to a Friend
87%
Approve of CEO
GoCardless CEO Hiroki Takeuchi (no image)
Hiroki Takeuchi
35 Ratings
Pros
Cons
  • "One would think that within 12 months, more than doubling the workforce and moving office would cause some growing pains(in 3 reviews)

  • "If you are a minority stay away from this place no minorities representative in the management team(in 3 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (4)

    "Bringing the change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Partnership Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoCardless full-time for more than a year

    Pros

    GoCardless is a company which is considered by many to have long been a leading player in the London fintech scene. You might then expect the working environment to be one of steady development and well-practiced routine. From the inside however, there's a semi-mad scramble to outperform even the largest and best competitors and pioneer a new global payments platform. There are high expectations but teams have responsibility for devising strategy. The autonomy and collaboration this brings keeps the business feeling nimble even as it scales into the hundreds of employees.

    Cons

    Internationalisation and scaling teams naturally brings growing pains. It's not the sort of place to find rigid guidelines and you need to be able to adapt to changing organisational aims. To do well you need to be able to thrive in uncertainty and creatively marshal resources.

    Continue reading
    GoCardless2019-07-22
  2. "Great place to work, would recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Risk and Compliance in London, England

    I worked at GoCardless full-time for less than a year

    Pros

    Everything, great place to work

    Cons

    Nothing, great place to work

    GoCardless2020-02-22
  3. Helpful (1)

    "Still a lot to improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Program Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at GoCardless full-time for more than a year

    Pros

    Good benefits and a lot of very nice folk to work with.

    Cons

    Immature management and slow engineering delivery.

    Continue reading
    GoCardless2020-02-12
  4. Helpful (2)

    "Toxic culture & leadership in some parts of the business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at GoCardless full-time for more than a year

    Pros

    - great office, staff are well looked after in terms of free breakfast, snacks and facilities - some parts of the business still have a good culture and positive ways of working

    Cons

    - marketing function has serious problems, everyone stressed out and working a toxic environment. Marketing leadership style is old school macho, political, high pressure approach. Loads of good people leaving which is making the problem worse for everyone still there. Such a shame, it was a great place to work a few years ago.

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    GoCardless2020-02-12
  5. "Going places with minimal growing pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoCardless full-time for less than a year

    Pros

    There's a fantastic culture at GC with very few egos to contend with. It genuinely feels that we're part of one team, which is quite rare and definitely something to nurture. There's a confident leadership team in place, headed up by Hiroki who is refreshingly honest & straightforward in a world of jargon and bluster. Above all, people are nice and it feels a joy to come into work and interact with the team and wider business.

    Cons

    Of course there are some really minor growing pains (as we expand internationally it becomes more difficult to keep that sense of 'togetherness') but, from my experience, these aren't unusual and are definitely not something GC isn't aware of; so long as everybody is patient and gives times for these to be ironed out it'll be fine. The pension scheme could be improved because the company payments are low in comparison to a lot of companies; there's also no bonus scheme for the majority of people which isn't great - knowing some people get it and some don't plays into the perception of a weak benefits scheme.

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    GoCardless2020-01-22
  6. "Exciting company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Compliance Advisor 

    I have been working at GoCardless full-time for less than a year

    Pros

    A great work environment in a company which is scaling very quickly. Strong personal development opportunities and supportive managers.

    Cons

    Limited flexibility within operational team

    GoCardless2019-10-05
  7. "Great culture, huge ambitions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoCardless full-time for more than a year

    Pros

    Real emphasise on work/life balance Great team Challenging and rewarding

    Cons

    Some scaling issues has meant people can be hired without a clear roadmap of objectives and day-to-day responsibilities The ability to progress is unclear in many roles

    GoCardless2019-09-10
  8. Helpful (2)

    "Nice environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in London, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at GoCardless full-time for less than a year

    Pros

    Good work/life balance. Friendly and smart people to work with. Nice tech stack and some cool challenges to solve.

    Cons

    Office could look a bit more friendly... its too industrial. It wouldn't hurt to put some colours. Also, snacks are great, but we could use some healthier options. On the business side, the development process has an old school feeling. We could definitely improve on the agile side of things.

    Continue reading
    GoCardless2019-08-04
  9. "Excellent company - dynamic and challenging environment, great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - People Team in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoCardless full-time for more than a year

    Pros

    - Excellent collaborative culture - values are highly embedded in the day to day (especially being humble and acting with integrity) - Flexi working hours and WFH days - Family friendly, deliberate effort to be inclusive when it comes to differences - Inspiring CEO and non-heirarchecal leadership - People are collaborative and friendly - Informative and open business updates and offsites - Growing company that's succeeding and going places!

    Cons

    - Office space is nice but could be better equipped and tidier (replenished with food, fruit more frequently, sometimes orders aren't timed very well) - Don't really have any other cons!

    Continue reading
    GoCardless2019-07-22
  10. "Autonomy, big challenges & fantastic support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Talent Acquisition Partner in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoCardless full-time for less than a year

    Pros

    Fantastic team - Lots of project work to get stuck into - opportunity to shape TA processes - Very smart and driven people that don't take themselves too seriously - Lovely office - Benefits that really suit me (discounted Virgin gym that's 5 minutes away) - Many communities within the company - A mature and inclusive approach is taken to everything - So much flexibility to work from home, pick the hours I want and great equipment

    Cons

    Can be tough at times when we experience busy waves - Filling up the office very quickly which presents its own challenges

    Continue reading
    GoCardless2019-06-20

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