GoCardless Reviews

Updated 15 Jun 2020

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4.1
74%
Recommend to a Friend
86%
Approve of CEO
GoCardless CEO Hiroki Takeuchi (no image)
Hiroki Takeuchi
39 Ratings
Pros
Cons
  • "One would think that within 12 months, more than doubling the workforce and moving office would cause some growing pains(in 3 reviews)

  • "If you are a minority stay away from this place no minorities representative in the management team(in 3 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (6)

    "Bringing the change"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Partnership Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoCardless full-time for more than a year

    Pros

    GoCardless is a company which is considered by many to have long been a leading player in the London fintech scene. You might then expect the working environment to be one of steady development and well-practiced routine. From the inside however, there's a semi-mad scramble to outperform even the largest and best competitors and pioneer a new global payments platform. There are high expectations but teams have responsibility for devising strategy. The autonomy and collaboration this brings keeps the business feeling nimble even as it scales into the hundreds of employees.

    Cons

    Internationalisation and scaling teams naturally brings growing pains. It's not the sort of place to find rigid guidelines and you need to be able to adapt to changing organisational aims. To do well you need to be able to thrive in uncertainty and creatively marshal resources.

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  2. "great hiring and onboarding process"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Advocate in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoCardless full-time for less than a year

    Pros

    great process, fast, straight forward, easy to get in touch to

    Cons

    nothing at this very moment

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  3. Helpful (1)

    "Good HR and that's about it."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in London, England
    Doesn't Recommend
    Neutral Outlook

    I worked at GoCardless full-time for less than a year

    Pros

    HR is good. Decent people and nice.

    Cons

    In terms of software engineering, nothing much to offer. it's fair to say I didn't learn anything useful in that company. There are many elements of nepotism in this company. If you want to grow or being recognized because you have something to offe, look somewhere else.

  4. "Good company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Credit Risk Analyst in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoCardless full-time for less than a year

    Pros

    People and Values are great

    Cons

    Work in progress as is relatively a young company

  5. "Great culture and interesting work"

    5.0
    Current Employee - Software Engineer in London, England

    I have been working at GoCardless full-time

    Pros

    Friendly colleagues and a great place to work

    Cons

    None that I can think of

  6. "Great place to work, would recommend"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Risk and Compliance in London, England

    I worked at GoCardless full-time for less than a year

    Pros

    Everything, great place to work

    Cons

    Nothing, great place to work

  7. Helpful (2)

    "Still a lot to improve"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Program Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at GoCardless full-time for more than a year

    Pros

    Good benefits and a lot of very nice folk to work with.

    Cons

    Immature management and slow engineering delivery.

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  8. Helpful (7)

    "Toxic culture & leadership in some parts of the business"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at GoCardless full-time for more than a year

    Pros

    - great office, staff are well looked after in terms of free breakfast, snacks and facilities - some parts of the business still have a good culture and positive ways of working

    Cons

    - marketing function has serious problems, everyone stressed out and working a toxic environment. Marketing leadership style is old school macho, political, high pressure approach. Loads of good people leaving which is making the problem worse for everyone still there. Such a shame, it was a great place to work a few years ago.

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  9. "Going places with minimal growing pains"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoCardless full-time for less than a year

    Pros

    There's a fantastic culture at GC with very few egos to contend with. It genuinely feels that we're part of one team, which is quite rare and definitely something to nurture. There's a confident leadership team in place, headed up by Hiroki who is refreshingly honest & straightforward in a world of jargon and bluster. Above all, people are nice and it feels a joy to come into work and interact with the team and wider business.

    Cons

    Of course there are some really minor growing pains (as we expand internationally it becomes more difficult to keep that sense of 'togetherness') but, from my experience, these aren't unusual and are definitely not something GC isn't aware of; so long as everybody is patient and gives times for these to be ironed out it'll be fine. The pension scheme could be improved because the company payments are low in comparison to a lot of companies; there's also no bonus scheme for the majority of people which isn't great - knowing some people get it and some don't plays into the perception of a weak benefits scheme.

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  10. "Exciting company!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Compliance Advisor 

    I have been working at GoCardless full-time for less than a year

    Pros

    A great work environment in a company which is scaling very quickly. Strong personal development opportunities and supportive managers.

    Cons

    Limited flexibility within operational team

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