It was SO nice...at first...I felt duped.
Pros
- amazing cozy places to sit and focus on your work distraction free - Great view of downtown - LOTS of resources to get better at your job - The kitchen is really appreciated; not having to worry about what to eat takes a lot of mental load off.
Cons
when I first started the mentality around work balance was FANTASTIC. However, management shifted and it became profit driven ONLY. The focus surrounding a good work balance between email work and phone work became atrocious and the consideration of employee's mental health was disregarded. I hope this has changed in the 6 months I've been gone. The employees deserve to feel like they are doing a good job and they also deserve to avoid feeling overwhelmed with the amount of phone time the company forces employees to take even though the training focuses mainly on written customer service.
