Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at HGS?

53% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (45) , Customer Service Representative (CSR) (10) , Customer Service (9) , Team Leader (5) , Technical Support Engineer (5) , Customer Service Advisor (4) , Process Associate (4) , Senior Process Consultant (4) , Analyst (3) , Call Center Representative (3) , Process Consultant (3) , Sales Associate (3) , Call Agent (2) , Call Centre Agent (2) , Claims Processor (2)

What are the pros of working at HGS according to real employee reviews?

"Work from home was convenient" ((in 15 reviews)); "Good benefits" ((in 7 reviews)); "Good training and customer service experience" ((in 6 reviews)); "we are having good teams to face any kind of challenges" ((in 6 reviews)); "Good work environment and flexible" ((in 5 reviews))

What are the cons of working at HGS according to real employee reviews?

"It will be night shift and less salary" ((in 21 reviews)); "Less pay and bad influential people" ((in 14 reviews)); "Poor management" ((in 9 reviews)); "Long hours and no other than that" ((in 3 reviews))

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HGS

HGS Reviews

3.3

53% would recommend to a friend

(228 total reviews)

37% positive business outlook

Ratings by category

3.4

Diversity and inclusion

3.1

Culture and values

3.1

Work/Life balance

2.9

Compensation and benefits

2.9

Career opportunities

2.7

Senior management

HGS has an employee rating of 3.3 out of 5 stars, based on 228 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

228 reviews

4.0

24 Apr 2026

Good Place

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Well Organised work place to start with

Cons

Possibility of growth is very limited.

5.0

13 Nov 2025

Great place to start your career

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Support career development, excellent team work

Cons

I have none so far yet.

3.0

17 Oct 2025

Flexible working

Customer service advisor

Recommend

CEO approval

Business outlook

Pros

flexible working, work from home

Cons

Poor salary compared to other companies, mostly queuing especially during weekends

Viewing 1 - 3 of 228 Reviews

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