With the loss of clients left and right due to the lack of proper financial investment into the company's infrastructure, security, resources and staffing, the company is very much behind the times. One has to argue with management to get any money spent on necessary tools. If any purchases are made, decisions are not thoroughly vetted and are chosen based on what's the cheapest of choices. How can a company excel when employees are literally told to make cheap decisions quickly? Upper management constantly promote themselves and other incompetent employees with increased compensation and bloated titles than what is compensated to those on the bottom that are overworked and under-appreciated. The company is very top-heavy! What's the difference between a Team Lead, Manager, Director, VP, EVP, SVP, C-level titles? You don't need all of these titles for 1 department. Many of these titles don't even have direct reports!
Executives spew Core Values of Transparency, but it's very much a "do as I say, not as I do" environment. The rounds of layoffs in August 2016 affected all company locations to the point where the Executives held limited conference calls expressing that they had no idea that the effect would be so great to the morale and perception of company stability. What management does not understand is that the employees are close-knit across sites; many have been with the company for over 10 years. To promise transparency on one hand and blind-side us with the other is a red flag that management truly doesn't get it.
Compensation is NOT competitive. Even when this is brought up as a concern to management, the reason is due to market value. Many recent former employees have found employment where compensation is at least a double digit percentage from what they were receiving at Healthgrades for the same/similar job responsibilities. That speaks volumes on how the company is not paying true market value for the positions in the area. Employees are extremely disgruntled to the point where feces is smeared on restroom stalls and puddles of urine are made as unfortunate surprises for others. Things are getting that bad at Healthgrades!
Burned-out employees do not last long. Throw in the loss of talent, loss of historical knowledge, loss of perks, loss of PTO (good luck with unlimited leave!), loss of work-life balance, the awareness that competitive compensation and genuine appreciation exists at other companies, then high turnover rates will continue. How many 2-week notices and farewell parties must you hear of to realize that the ship is sinking because management doesn't care about employee retention? Management has stated that it's not a part of their job to retain employees. Wouldn't that be in the company's best interest to lessen turnover? The outsourced overseas company, Happiest Minds, is causing more trouble that it's worth. Remember how hiring EMIDS went in 2014/2015?
