Does Heartwood Inns pay their employees well?

According to anonymously submitted Glassdoor reviews, Heartwood Inns employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Heartwood Inns. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Heartwood Inns?

56% of Heartwood Inns employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Heartwood Inns 2.9 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Heartwood Inns?

Bartender (7) , Server/Waiter (7) , General Manager (6) , Assistant Manager (4) , Food Runner (3) , Server/Waitress (3) , Front of House (2) , Manager (2) , Waiter/Waitress (2) , Waitress (2)

What are the pros of working at Heartwood Inns according to real employee reviews?

"Great people, FOH and BOH." ((in 3 reviews))

What are the cons of working at Heartwood Inns according to real employee reviews?

"Long hours for learning new things" ((in 6 reviews)); "Can be stressful sometimes, pay could be better." ((in 4 reviews)); "Lack of care for staff with certain issues." ((in 3 reviews))

What are the top reviewed Heartwood Inns locations?

London , Histon , Cambridge , Teddington , Cobham , Newbury , Berkhamsted , Bushey , Parkstone , Upminster , Weybridge , Downside , Reigate , Bournemouth , Stanmore , Nottingham

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Heartwood Inns

Part of Heartwood Collection

Heartwood Inns Reviews

3.7

56% would recommend to a friend

(48 total reviews)

Mark Derry

76% approve of CEO

48% positive business outlook

Ratings by category

4.2

Diversity and inclusion

3.3

Culture and values

3.3

Career opportunities

3.2

Senior management

3.0

Compensation and benefits

2.9

Work/Life balance

Heartwood Inns has an employee rating of 3.7 out of 5 stars, based on 48 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Heartwood Inns employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

48 reviews

1.0

11 Apr 2026

Terrible HR practices

Assistant manager

Recommend

CEO approval

Business outlook

Pros

Good processes, but few follow them. Top notch food

Cons

Favouritism plays a huge part in opportunities. Hospitality takes second place to bean counters, creating a short-term focus. Evident age discrimination.

2.0

17 Jul 2021

Okay

Server/waiter

Recommend

CEO approval

Business outlook

Pros

Good tips and friendly customers

Cons

the staff aren't always approachable

5.0

10 Mar 2021

Bartender

Recommend

CEO approval

Business outlook

Pros

Great fun learning new things

Cons

Long hours for learning new things

Viewing 1 - 3 of 48 Reviews

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Jobs at Heartwood Inns

Server/Waiter/Waitress

Server/Waiter/Waitress

Deputy General Manager