Hello Neighbor Reviews

Poor leadership starting with the CEO and continuing with the entire “leadership” team. Most fall in line with CEO and fail to stand up for their employees/clients. Unfair compensation - be prepared to be on call 24/7 for client emergencies with no compensation. An on call policy has been promised for 1.5 years with no action from the leadership team to date. CEO does not understand the day to day needs of staff or client families and does not listen to or take action regarding the needs of front line staff. CEO mounted an egregious union busting campaign after staff requested union representation. 5 employees were fired, refugee resettlement team was decimated, and working conditions changed to force staff out. Very vindictive and retaliatory, and client families suffered as a result. Constant turnover has been an issue for years. Many people leave after only a few months, and the average tenure of an employee is oftentimes less than 1 year (many lasting 3-6 months). Lack of transparency around budgets and funding. Working conditions and benefits are not equitable between different types of staff - Direct service employees are not always able to take advantage of employee perks because of the intense workload. Lack of support from the Board of Directors.

The organization has incredibly high turnover. Work-life balance is non-existent, depending on your position. For this type of non-profit, benefits and salary are decent (well, the salary for some positions actually decreased in the year since I've worked there!?). But, then, you should wonder why they are constantly hiring...? It is kind of a start-up mentality framed as a nonprofit, but with a dictator personality running the show. Hello Neighbor is currently under investigation by the NLRB for illegal labor practices when staff expressed their legal right to organize a union (these are public records easily found on Google). This means they as a nonprofit are spending money on legal counsel for their illegal actions, money that could instead be supporting the immigrants and refugees they profess to care so much about. More egregious, due to their union busting, refugees who had just arrived to Pittsburgh and had few connections were left high and dry when staff were fired. Again, it shows that leadership do not care about those they serve.