Humankind Reviews

Waythrough’s recent implementation of new pay scales has completely demoralised frontline staff. It’s utterly disheartening to see central and internal roles receiving pay increases of £3,000–£4,000 (and in some cases, even more), while the organisation continues to refer to frontline staff as the “foundation” of their services. The irony couldn’t be more insulting. Those of us on the frontline aren’t sitting comfortably behind screens — we’re out there every day managing heavy caseloads, supporting individuals with complex, high-risk needs, and carrying immense responsibility. And while doing so, we’re expected to hit unrealistic KPIs that ultimately secure the very contracts funding the wages, roles, and additional increments enjoyed by central services. It’s an absolute slap in the face. Vacancies continue to pile up because the salaries offered for frontline roles are simply uncompetitive, with no tangible reward for retention and no clear progression through the pay scales. The so-called “out-of-cycle” pay review was meaningless — rejected time and again, unless, of course, you happen to hold an executive title. It’s no wonder that many frontline staff, myself included, are now actively seeking alternative employment — and honestly, good luck to every single one of them. The organisation needs to take a long, hard look at its values, because right now, they’re not reflected in how the very people delivering the service are being treated. It’s sad to say, but Waythrough is rapidly losing the respect and loyalty of those who have long carried it on their shoulders.