I enjoyed a lot of my time at Jigsaw, I had an excellent set of colleagues that we're always approachable and willing to help. Unfortunately, part way through my time there they made some huge changes and brought in new management from a different company which made Jigsaw more corporate and reduced the morale of everyone below them. What was once a cohesive atmosphere became a race to getting more 'Resolves' on cases, attempting to pit everyone against each other, measuring performance this way does not make sense, as someone could spend hours in a day on a complicated task and only get one resolve, where someone else could resolve several easy tasks in the same time frame and get praise; 'Look, you're at the top of the chart!'
What really brought me to leave was the attitude management had after lockdown restrictions were lifted even a tiny bit, trying to get everyone back in the office full-time, regardless of vaccination status and no testing of employees to ensure they are negative. This coupled with a lack of safety protocols really demonstrated where the priorities were - justifying the existence of these managers under the pretense that they can 'keep an eye on us'. I'm assuming they were under the fallacious idea that having people in the office improves productivity, completely disregarding the safety of staff.
This brings me to the worst part, the CEO often speaks about reducing the carbon footprint of emplyees by doing things like installing EV charging stations and incentivising staff to use public transport to work by subsidising these costs (both great ideas on the surface). The CEO also sent out an email to staff with a questionnaire on how we might reduce our carbon footprint, which likely generated some good ideas. The issue was that this was sent a few weeks before the announcement that they are bringing us back into the office part-time at first and then full-time eventually, when staff had been working from home for over 18 months without issue. Then a few weeks later, they announced that they're buying a new office space for returning employees, several miles further away for most staff; how this company can claim to care about the environment and then make these decisions is beyond me, using resources on this new office and collectively making people travel thousands of miles every day when their job is 100% remote is completely inconsistent with the (apprent) principles of the CEO.
Finally, they pay FAR below market rate for roles and bring in apprentices so that they can pay them in peanuts for roles that would otherwise not require years of training and would be higher paid anywhere else.
As such, these factors mixed together left me disillusioned with Jigsaw, and I left for better things - I would strongly encourge anyone who feels the same way to do the same.
