Pros
leaving the company was the best choice I made
Cons
My time at Lemonade was incredibly disappointing and, at times, distressing. What was promised during the interview—a supportive, professional workplace with opportunities for growth—turned out to be the opposite. There was no HR or proper management structure, which meant any concerns had to be brought directly to the owner, Laura. When I raised issues about the toxic atmosphere—where colleagues would regularly scream and swear at each other—her response was, “What would you like me to do about it?” Communication was poor, expectations were vague, and I was constantly asked to take on tasks outside of my role with no training or guidance. If I asked how to complete something, I was told to “use my initiative.” Laura often sent abrupt, aggressive emails in the middle of the night and contacted me on my personal phone for convenience, showing no respect for boundaries. Warehouse staff were frequently made to go to her house during work hours to do personal chores like cleaning and washing up. She also reduced staff hours suddenly and without notice, regardless of people’s financial commitments or responsibilities. The overall culture was toxic, unstable, and deeply unprofessional. I felt completely unsupported and undervalued throughout my time there.
