Lucid Group Reviews

We are very proud of our breakneck growth and family feel, thank you – we also acknowledge recognise that this growth creates newfound pressures and can feel overwhelming. There are multiple channels within the organisation to access additional support, and everyone has access to development, mentorship and coaching to continue their personal growth. We continually encourage feedback and individuals should connect with their leadership team or MP if they need support to understand the development opportunities available. We have streamlined our work, focussing on the therapy areas that reflect the most meaningful healthcare interventions and client prioritisation reflects our ambition not to over stretch our teams, we absolutely do not encourage a win at all times culture, and know failure is intrinsic to our growth! We’re also beyond proud of our wellbeing leads and the initiatives they work so hard to bring to life, they are indeed well intentioned, and our wellbeing leads rely on their colleagues’ feedback and insight to understand what wellbeing looks like for them and what they need if current activity isn’t hitting the spot. Anyone at Lucid Group can reward and recognise their colleagues, through Shout Outs and Culture Awards we promote peer to peer recognition, as we know it means so much to everyone! We also have annual awards, passion projects and a wealth of benefits, engagement initiatives and team level activities to keep everyone connected and appreciated. Contribution to success comes from all areas. Our scientific, account, editorial and creative teams work incredibly hard in partnership to deliver excellent work together, and contributions will continue to be recognised, from whoever the contribution has come. We are, and commit to remain, always seeking feedback, insights and solutions. Whilst you may have left Lucid Group now, if you want to contact me (or any of our leadership team) on LinkedIn, we’d welcome a conversation about your experience here. Reast assured, myself and our leadership team take this feedback seriously. We have taken time to consider our response and liaised with colleagues in team to ensure it’s aligned with a breadth of perspective. We’re confident that this isn’t the experience of most Lucidians, and want to work with anyone who has a contrary opinion, as we relentlessly strive for excellence across our organisation. All the best for your future, Angela Young, Chief People Officer

Thank you for taking the time to leave a review, even if it is painful to read. It’s clear that your experience during your short time at Lucid was a challenging one. There are some points on which we agree – that Lucid has brilliant people, that we are committed to diversity and inclusion, that we offer great benefits. And I also agree that there have been periods of intense pressure during the last year, and that we must continue to improve our culture and to manage workloads better. That’s why when our new Head of Culture, Diversity and Sustainability starts on Monday he will be leading an exercise in partnership with external experts to engage our global organisation in defining and co-creating our shared culture, and putting practical actions in place to bring it to life. It’s why we implemented a recent exercise to rebalance our resources across teams to ensure that pressure points were relieved with the extra support needed to deliver for clients. It’s why we’re committed to leading projects that streamline our internal ways of working to give colleagues back the time to focus on what matters. And it’s why in our latest engagement survey, people’s belief that action will take place jumped by 15%. Management do care, and we will act, together with everyone at Lucid, to deliver positive change. Change does take time, and I am sorry that you did not feel able to stick with us, but I am excited for the concrete and impactful plans that we have ahead to make Lucid a better place to work for everyone who does.