Lugg Reviews

2.8

33% would recommend to a friend

(65 total reviews)
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Jordan Brown

30% approve of CEO

19% positive business outlook

Lugg has an employee rating of 2.8 out of 5 stars, based on 65 company reviews on Glassdoor which indicates that most employees have an average working experience there.

Reviews by job title

65 reviews
1.0
28 Aug 2017
Recommend
CEO approval
Business outlook

Pros

Small company with an interesting mission.

Cons

If you're considering joining Lugg as a software engineer, I'd recommend you keep looking. Here is why: * Equity issues: the employee equity is out of whack -- they have 10% allocated for employee equity when it should be 20%. * Team technical experience: the CTO (lead engineer) is out of his depth. They were disappointed with some of the work I did because they chose to take work written for one use case and then turn around and use it for a different one without asking my opinion on it. Then when that failed, the fault was mine not those that made the decision to do something stupid. The lead engineer was one of the people making this bad decision. The bigger problem is a lack of understanding of how to work with other engineers. During the interview, there was no warning of how he worked which is very incremental with a lot of debugging in production. To non-developers, this can look like someone saving the day regularly however to developers, it's obvious that this is someone solving problems they are creating. * Culture: I personally witnessed hard drug use in the office after hours. I was uncomfortable with this. Supposedly, it was more than just the one individual involved. * Poor management: I was let go on the last day of the month without warning. In hindsight, it was obvious they hired another developer and weren't planning on keeping me on. But they didn't let me know so I could arrange for health insurance for my family. They don't care about you at all. * Contractors: The employees doing the actual physical work of moving things are not treated as true contractors. They are often treated with the expectation of being like employees but without any of the benefits of being employees. This matters to you because it impacts how successful the company is going to be in the long term. There are a lot of competitors. * Poor work-life balance: It is an unstated rule that you're supposed to work on Saturdays. This is atypical of most startups. If you value your personal time, remember you're working 6 days a week here not 5 so factor that into the compensation evaluation -- there are tons of other great opportunities at the same or better pay with better work-life balance. I was planning on leaving anyway after seeing how the team worked and witnessing the hard drug use. But I do worry about others getting caught up with this team and would encourage being very careful.

1.0
30 Jul 2018
Recommend
CEO approval
Business outlook

Pros

Meeting customers and fellow workers

Cons

I have never experienced so much unprofessionalism and disrespect until working for Lugg. At the time of my resignation I had a 5 star average customer rating, numerous google reviews mentioning my name, and respect from all my coworkers. I have been in the moving industry for over a year and decided to try Lugg as a full time helper. Moving companies are notorious for treating their employees poorly but, Lugg puts them all to shame. You get threatened daily by an anonymous person over a text “support” line. Their rules and guidelines are nonexistent and change on a whim depending on what tyrant is on the support line that day. You as a contractor can do nothing right and will be chastised for something as simple as taking a 10 minute lunch break. They treat the contractors as if they’re employees, forcing us to accept tasks and threatening to fire us if we don’t. Of course, we do not receive any benefits that are employees are legally required so they get the best of both worlds at your expense. Lugg has been nothing but an awful experience for me and I hope no one else makes this same mistake.

1.0
20 Dec 2016

Do NOT waste your time

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Get to pick your own schedule. That's pretty much it to be quite honest with you. You can use your own vehicle too I guess.

Cons

Where to begin.. Well to start out, they tell you you're an independent contractor but if a job comes on that's two hours in traffic away, they'll tell you to head there even though they can find a closer team but the routing staff are extremely lazy and amateur. I should note that once it hits 3:00, there's no more people in the office meaning when they're telling you to hurry up and harassing you about not wanting to take jobs that make zero sense to take, the person working as the router that night is actually working from home. Yes, meaning the guy harassing you to hurry up is actually sitting on his couch at home telling YOU to stop being lazy.. Irony much?? Also, if you try to refuse a job, they'll just rudely ask you if you want to work or not and claim you're lazy and a bad employee even if you have a 5.0 rating. In my certain case, I was a first priority helper with a perfect score and I was fired due to asking why a few of my shifts disappeared always off my schedule. You see, we use an app called WhenIWork to choose our shifts when they are released on certain days in priority and after I chose my shifts, I always double check to make sure I got them and that's what I did. Fast forward to the week of those shifts and I check my schedule to see who my driver was and noticed I was missing a few days. All I did was text support and told them what happened. They told me "ok, we will look into it and get back to you asap". Then literally 20 minutes later I get a text from them telling me they're parting ways with me due to my record. What record?? We only have a number rating and it comes from customer ratings based on the service we gave and my score was the highest you could get so not sure how I was considered a "bad employee". Not to mention they did this right before Christmas. The biggest slap in the face is they won't even respond after I responded to their firing text asking why I was really being let go. STAY AWAY IF YOU WANT TO SAVE YOURSELF LOTS OF GAS MONEY AND FRUSTRATION.

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Glassdoor has 95 Lugg reviews submitted anonymously by Lugg employees. Read employee reviews and ratings on Glassdoor to decide if Lugg is right for you.