MPL Claims Management Reviews

The environment is full cliques with management who you cannot confide in. The management will not keep your information confidential and everyone will know your business. You do not know who can trust because of this, which makes the work environment terrible and no one is really a team. The training they offer is minimal to none with the expectation to get on with things and not cause any issues. When you come into the office you are required to sign in on a tablet and when you leave to sign out which there can sometimes be a queue for at the end of the day. They advertised a lot of their roles as hybrid roles however they will refuse you to work from home unless they deem fit. They want people in the office to micro-manage them because there is no trust at all. You will need a serious reason to have to be allowed to work from home and they will be very hesitant to let this be a regular thing if it doesn't need to be. You are expected to sit at your desk all day and be constantly tracked on how many calls you take, like a call centre. You will be tracked on the amount of calls you make and be expected to meet certain phone call targets. When you go away from your desk you must specify on your system why i.e for the toilet or lunch and if you go over your time limits your managers are notified of this. You are penalised if you are a few minutes late here or there and are expected to be at work early with no extra pay and to say later if there is a customer on the phone past 5pm with no extra pay. If you want to be appreciated for you as a person then MPL is not the place, you are a number - you do not matter to them and they will show that you especially by the pay and the stigma they put on everyone by making people afraid to talk about their salaries.

- Poor treatment of staff unless you're prepared to work 24/7 - Lure you in with benefits and perks then pull the carpet out once you're there - Clock watchers but only in their favor - Poor pay - Overwhelming work load - Expected to do things outside of your field - Limited parking - 'Senior' management is in a little clique together