CEO has no pharmacy background and has no idea what he’s doing. He asks for advice about what can make the company better but then refuses to listen and just makes excuses such as “everyone is working hard”. He wants to bring in new business, but refuses to invest in any sort of advertising, making it impossible to keep up with the competition because no one knows who or what the company is.
The pharmacist in charge of the whole company is 27, making him fresh out of pharmacy school. While I was there he was constantly making up his own laws and making it very hard to do your job because everything was “illegal” when it was in fact not. There were multiple times that the compliance officer of the company had to be contacted just to get anything done.
The company cannot retain employees. In my brief time at the company there were at least 6 or 7 new hires that did not last. Most of these new hires would come in for a day or two and then never return, one even left at lunch time and never came back.
There is one technician who thinks she runs the place and no one tells her otherwise. She is loud and rude and has no problem bullying people in the work place. Anytime there was any type of meeting about what could be done to help every department be on the same page, she was there making nasty comments about other departments. I truly believe that many of the new hires that just left and never came back did so after witnessing the actions of and hearing the things said by this employee, on top of everything else wrong with this company.
There is absolutely no backing up employees. Customers can scream and swear and call you names on the phone but if you slightly raise your voice to the customer to be heard over their screaming, you are at fault all because another employee could hear you in the break room through the paper thin wall your desk is pushed against. Management will then go over your head with no knowledge of the situation and give the customer exactly what you already told them you couldn’t give them, without even the thought of finding out what happened first. When you express that you are upset that you were not backed up, you will be brought into the conference room and be belittled, discriminated against based on your age and title, and ultimately sexually harassed by the “operations manager” in a meeting that even the CEO of the company said should have never taken place in the first place. The CEO will then call you in and tell you what an asset you are to the company and that he doesn’t want to lose you, but it’s basically just talk to try and cover his own behind. So if you’re in a situation with a belligerent customer who doesn’t want to hear anything you say and just wants to yell, might as well just hang up the phone or transfer it to someone else because you’ll get no back up from your “supervisors”.
There is absolutely no formal training. Every department has their own form of training, but there is no cross training so no one really knows what other departments do, so there is a lot of blaming of other departments when things go wrong. When it was suggested to the CEO that there should be a formal training program where everyone trains in every department, he responded that there wasn’t enough time to do that.
I could go on and on and on about all the awful things about this company. It’s just not worth working for this company.
