Mercer Reviews | Glassdoor.co.uk

Mercer Reviews

Updated 17 January 2019
2,292 reviews

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3.4
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Mercer President and CEO Julio A. Portalatin
Julio A. Portalatin
741 Ratings

Employee Reviews

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Pros
Cons
  • "Demanding environment that can make work life balance a challenge" (in 146 reviews)

  • "No work life balance due to the amount of tasks need to be done" (in 35 reviews)

More Pros and Cons

  1. "Good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Mercer full-time

    Pros

    Lovely office, great manager and team

    Cons

    Nothing negative to comment on.


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mercer full-time

    Pros

    Great team environment, everyone gets stuck in

    Cons

    A little heavy pushing from the top down

  3. "intern"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mercer part-time

    Pros

    nice team culture and good balance

    Cons

    quite routine work and lack of learning opportunities

    Advice to Management

    to have more development and training programs


  4. Helpful (6)

    "How not to run a business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant
    Current Employee - Senior Consultant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mercer full-time (More than 10 years)

    Pros

    High quality staff, good teamwork at a local level, opportunity to work with some of the UKs largest companies and be involved in developing cutting edge advice.

    Cons

    Skewed reward structure focussed on those that shout the loudest, with no discernable link to talent, revenue generation or client feedback. Micromanagement of consulting staff is stifling their ability to deliver to clients. Lack of investment means technology, research functions and back office systems are increasingly inadequate. Staff morale is poor.

    Advice to Management

    "Divide and conquer" is not an effective way to run a consulting business or to treat your senior staff. Trust the people you have hired and trained to do a good job, don't dictate to them. The business needs significant investment in a number of areas, otherwise it will be increasingly reliant on reputation alone. Stop creating endless internal roles.


  5. "Intern"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer full-time

    Pros

    People arnt too bad tbh

    Cons

    Silly graduate scheme that doesnt gurantee roles


  6. Helpful (7)

    "Mercer are a dreadful organisation to work for and are making a lot of employees redundant at Xmas time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in London, England
    Current Employee - Senior Consultant in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mercer full-time (More than 5 years)

    Pros

    Close to Tower Hill tube station and has a decent restaurant

    Cons

    Where do I start:
    1. Poor people managers who have only worked at Mercer and have no experience working at other organisations, so don't appreciate how weak they are.
    2. The worst HR function that I have experienced
    3. No action taken by HR department or senior management when serious concerns are raised by employees and whistle blowers
    4. Our Health Consulting and Sales division have not had a salary increase in the last 5 years.
    5. The majority of employees have had their annual bonuses cancelled for the last 2 years for no reason, even if you smash your target. The reason given was that that Mercer is the USA has underperformed, so salary increases and bonuses in the UK have been blocked
    6. If you hit sales target one year, your next years' targets are increased to a level that are completely unachievable.
    7. Very poor people managers with some teams experiencing a 100% employee attrition rate in the last few years
    8. For Xmas 2018, Mercer are laying off nearly 150 people in the UK due to company missing target
    9. A large number of the most talented Mercer team members have already left the company in the last 12 months, or are planning to leave and already have their CVs with recruitment agencies.
    10. Internal UK Mercer teams are fighting amongst themselves and this causes a very negative working environment within the whole of Mercer.
    11. We are currently under a travel ban, so although have a number of clients needing to be met with in December, we have been told by Mercer senior management that there is no money left in the pot for 2018, early 2019, so are under an expenses and travel ban. Some Mercer employees have significant amount of business expenses owed to them by Mercer, that now do not look like they will not be reimbursed, which is a shocking state of affairs, and has left them out of pocket by over £2k!

    Advice to Management

    There is no point providing advice to Mercer senior management as it is completely ignored. Employees have tried on several occasions, but have been ignored and will be looking to change companies in 2019, and hopefully move to Aon or Willis Towers Watson in London, where many of Mercer colleagues have already moved to. Mercer Health in the UK feels like a sinking ship, and morale is at rock bottom.

    Mercer Response

    16 Jan 2019 – HR Business Partner

    Dear User

    We are sorry to hear that you have not been pleased with your experience here. As you will be aware, we conduct regular employee surveys to understand how our staff are feeling and how... More


  7. Helpful (9)

    "Not great to be honest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Career in London, England
    Former Employee - Principal Career in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mercer full-time (More than 3 years)

    Pros

    Great set of clients, strong brand in the market, very solid capabilities. Location ok. Solid pension contribution.

    Cons

    The culture is quite depressing, and leaders do not seem to care or know how to speak with people. I feel sorry for the graduates working there, work should not be this dull. Tenured lifetimers in charge of the business lacking external experience and not interested in change or upsetting the status quo.

    Advice to Management

    You spend a lot of time plotting against each other to defend your empires, and it is clear to everyone that the leadership is weak. I think the days where employees will blindly follow you are over, so do something about the massive disengagement in the business. Perhaps starting with showing an interest in what people do and who they are? I have never come across so disinterested people managers.

  8. Helpful (1)

    "Retirement Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retirement Actuarial Analyst
    Former Employee - Retirement Actuarial Analyst
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mercer full-time (More than 3 years)

    Pros

    Great newly renovated office
    Flexible hours
    A lot of responsibility from the start

    Cons

    Poor Training
    Lack of progression
    Too much overtime expected with little recognition/reward

    Advice to Management

    Improved training and new roles needed to allow for better career progression


  9. "Good company overall"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer full-time

    Pros

    Great people to work with

    Cons

    too much bureaucracy and red tape


  10. Helpful (5)

    "Principal - Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Consultant in London, England
    Current Employee - Principal Consultant in London, England
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Mercer full-time (More than 10 years)

    Pros

    - Smart, inspiring, supportive peers.
    - Global reach provides opportunities for interesting projects, in particular if you're based in a larger office.
    - Size of company gives colleagues the opportunity to specialise or be more generalist.
    - Generally accommodating of flexible working (though can depend on manager).

    Cons

    - Leadership displays a complete lack of trust in colleagues on the ground. As an example, a new policy this year required senior leader approval for all expenses, even those that were directly related to the delivery of client work - essentially telling on-the-ground colleagues that they aren't trusted to make decisions in the best interest of the company.
    - Myopic focus on short-term business performance to please parent company shareholders - this not only hurts morale, but results in lots of wasted time on busy-work (forecasting sales and revenue multiple times per month, etc).
    - Terrible succession planning: businesses and departments go for long periods without leaders when one departs.
    - Very little formal training, and poor job of developing the next generation of leaders.
    - Compensation is poor, and limited investment in social/fun activities.

    Advice to Management

    On-the-ground colleagues want the business to grow and succeed - trust them to get on with it, and give them the training and support to help them develop.