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Mercer Reviews

Updated 17 October 2017
1,547 reviews

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3.3
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Mercer President & CEO Julio A. Portalatin
Julio A. Portalatin
538 Ratings

1,547 Employee Reviews

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Pros
Cons
  • Work life balance could be better (in 109 reviews)

  • Those who can't handle the long hours and pressure to deliver under tight deadlines may find it difficult to thrive here (in 59 reviews)

More Pros and Cons

  1. "Graduate perspective"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Mercer full-time

    Pros

    Strong focus on people, lots of opportunities, well supported in professional studies, no pressure to stay late and work

    Cons

    Not the strongest social scene but this is something they are working on


  2. "Overal, a decent place to work but lots to improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at Mercer full-time

    Pros

    People are friendly and will always answer questions (they are what makes the job pretty much)
    It's a job you can leave at the door, nothing to really take home with you
    Relatively simple to learn the basics if you have a bit of common sense
    You'll always get your 'one good deed' in each day
    Flexible with time off (within reason obv)

    Cons

    Where the staff to call volume ratio is low, there's a tender chance to rush people onto the phones so more experienced staff have to
    Can be quite samey and volume can be high at certain times of the year

    Advice to Management

    more training for new starters is definitely needed


  3. "analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good work life balance - hours are short

    Cons

    low pay, boring work, slow progression


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  5. Helpful (3)

    "Mixed bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England
    Current Employee - Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mercer full-time (More than a year)

    Pros

    Lots of really great people to work with and friendly culture on the surface.

    Cons

    Unstructured and don't expect much support (= the backside of' giving a lot of flexibility'). Current services are a means to earn the money to buy new, more innovative companies form outside instead of fostering innovation internally – with all related consequences (e.g. short staffed, outdated tech, lack of investment into structure, marketing, genuine thought leadership etc). Firm has some strengths in some core areas, but hardly any reputation in others which is not helpful when it comes to exaggerated sales objectives.

    Advice to Management

    Invest more in your people, your own services and IT systems. Have directors who are able to structure and lead a business and can inspire people who are genuinely passionate about what they do. Shift to a more long-term focus and start developing innovation from within - otherwise the brain drain will just go on.


  6. "Lengthy training period, manageable workload but a tad boring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mercer (More than a year)

    Pros

    doesn't feel like a call center - quality based care and very dependent on customer satisfaction

    Cons

    a tad boring, ability to grow and progress less obvious

    Advice to Management

    more initiative to progress and develop skills


  7. Helpful (1)

    "Good company but pay is not competitive."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in London, England
    Current Employee - Consultant in London, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Mercer full-time (More than 5 years)

    Pros

    Lots of scope to learn and move between different business lines. Flexible working is encouraged. Some great people. Benefit package is reasonable.

    Cons

    Pay and bonuses are badly behind market. No real link between performance and pay. Almost all rewards go to very senior management. Stay for a few years to get experience then move on.

    Advice to Management

    Pay and bonuses are not market competitive except for very senior management. Stay for a few years to get experience then move on.


  8. Helpful (1)

    "Great Benefits - Well, they had to be didn't they?!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mercer full-time

    Pros

    Great Client Bank
    Good learning opportunities
    Fantastic Benefits

    Cons

    Poor salary
    Time cost Charging drilled into you


  9. Helpful (1)

    "Associate consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Consultant in London, England
    Former Employee - Associate Consultant in London, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Mercer full-time (More than 5 years)

    Pros

    Competitive salary and bonus. Location in London very convenient. The company benefits are generous especially from the Associate level when the car allowance is payable.

    Cons

    Very actuarial skills focused. The company would benefit from having a more diverse work force instead of focusing heavily on actuarial services and delivery.

    Advice to Management

    Expand skill set of workforce to be more diverse


  10. "Early days but very positive start!"

    StarStarStarStarStar
    Current Employee - Trainee Pensions Administration Service Representative in Birmingham, England
    Current Employee - Trainee Pensions Administration Service Representative in Birmingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercer full-time (Less than a year)

    Pros

    Quick and helpful communication during the application, interviewing and onboarding phase.

    Immediately sense and welcoming friendly environment on arriving at the office.

    Cons

    Haven't experienced any cons in my short time in contact with the staff at mercer. They have been very helpful and friendly at every stage so far.


  11. Helpful (2)

    "Great company, flexible working, good hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Investment Analyst in London, England
    Current Employee - Investment Analyst in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercer full-time (More than a year)

    Pros

    Flexible working
    Good hours (some overtime but not crazy!)
    People are very nice
    Good research powerhouse
    Great location and regional offices

    Cons

    Focus on shareholders and profit
    US have to approve budgets etc
    Pay isn't as good as some boutique consultancies but in my opinion the pros make up for this - much better work life balance

    Advice to Management

    Promote because someone deserves it, don't just not because you can't squish a little extra in the budget as otherwise that person will just leave in a few months any way which would cost more money! Also, before recruiting outside, look at the current staff and see if anyone deserves to be promoted first.


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