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Mercer Reviews

Updated 14 December 2017
1,604 reviews

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3.4
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Mercer President & CEO Julio A. Portalatin
Julio A. Portalatin
565 Ratings

1,604 Employee Reviews

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Pros
Cons
  • Work life balance could be better (in 113 reviews)

  • Those who can't handle the long hours and pressure to deliver under tight deadlines may find it difficult to thrive here (in 61 reviews)

More Pros and Cons

  1. "I was happy with my career at Mercer"

    StarStarStarStarStar
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Mercer (More than 10 years)

    Pros

    The peer review standards - well embedded in the culture and followed universally. Flexibility, trust, integrity.

    Cons

    It's a mature industry; this is not a knock on the company, just an acknowledgement of the challenges facing them.


  2. "Do as i say, not as i do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in London, England
    Current Employee - Project Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Mercer full-time (More than 10 years)

    Pros

    Variable work if you have the energy to go after it

    Cons

    Terrible HR, no real value of employees, complete lack of career path

    Advice to Management

    Care about your staff as much you tell clients to


  3. "Negatives outweigh positives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Mercer full-time (More than 3 years)

    Pros

    Great clients
    Attractive training opportunities, especially if you join as a graduate
    Good benefit offering
    Interesting client offerings
    UK executives are very visible and approachable

    Cons

    Office is very dated and about 5-10 years behind its competitors
    Budget's are very tight for seemingly everything
    Only seem to be measured on utilisation or sales, there is no real recognition for any other contributions to the business
    Not embracing modern ways of working such as flexibility, dress down friday etc
    Some teams seem to be unprofessional and there is a lot of talking behind peoples backs. If you aren't friends with the right people this seems to affect progression
    Pay is competitive for a first year graduate then quickly falls behind market until you reach associate level (after 2.5-5 years depending on performance)
    A lot of middle management

    Advice to Management

    Update your offices
    More mentoring for junior employees
    Review middle management performance
    A huge culture shift is needed otherwise you will be left behind as an employer of choice, especially with the younger workforce
    You have some great policies and ideas but they don't seem to be followed in practice


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  5. "Investment Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Investment Analyst in London, England
    Current Employee - Investment Analyst in London, England
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Mercer full-time (More than 3 years)

    Pros

    Good educational support and work-life balance. Good brand top work for and good networking opportunities. Great benefits and health care etc

    Cons

    Little influence and slow job progression. Expect everyone to become a great analyst first and then consultant but that line of progression doesn't make sense for everyone.

    Advice to Management

    Thin k about the type of people you are creating. Not everyone who is a strong analyst can be a strong consultant and vica versa. Find better ways to utilise people's strengths.


  6. "Mercer wealth analytical service/ RSC Belfast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retirement Analyst in Belfast, Northern Ireland
    Former Employee - Retirement Analyst in Belfast, Northern Ireland
    Doesn't Recommend
    Disapproves of CEO

    I worked at Mercer full-time (More than 3 years)

    Pros

    Young work environment good if you want to work with a young work force.

    Cons

    -They falsely advise that they will support exam progression but they do not offer it in the first year. Also, the support can only start after one year and passing an exam.
    -progression is difficult unless you are friendly with the right people.
    -No over time pay unless you have maximised 6.25 hours of billable work.
    -large challenging work loads from offset but given very little support.
    -It’s expected to stay behind after work to do more work or learn new process as no time is given during the day for on the job learning!

    Advice to Management

    -give more support to new starters.
    -Do not expect staff to go home and continue working.
    -Recognise people’s efforts and reward them with promotions before 5 years of service!


  7. "No prospects for promotion/training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Staff in Liverpool, England
    Former Employee - Support Staff in Liverpool, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Amazing peers that really push you to your full potential
    Social aspect (if you want to get involved) is great - lots of internal and external professionals meet ups

    Cons

    No progression route for junior support staff, basically when you're support staff that's it and only route for progression is if you take on actuarial/investment exams. In the words of Richard Branson "Train people well enough so they can leave. Treat them well enough so they don't want to."
    Upper management didn't give a rats backside about junior members because they didn't bring in the money!

    Advice to Management

    Support your support staff - take the time to understand them and retention of staff may be better!


  8. "Graduate perspective"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Mercer full-time

    Pros

    Strong focus on people, lots of opportunities, well supported in professional studies, no pressure to stay late and work

    Cons

    Not the strongest social scene but this is something they are working on


  9. Helpful (1)

    "Worst company ever!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Pension Administrator in Croydon, England
    Former Employee - Pension Administrator in Croydon, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Mercer full-time (More than a year)

    Pros

    Short walk to east/west Croydon stations

    Cons

    Management treat you like a child. You can't leave until your work is done.

    Advice to Management

    Move with the times. Treat staff with respect and they will want to work harder.


  10. "Overal, a decent place to work but lots to improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at Mercer full-time

    Pros

    People are friendly and will always answer questions (they are what makes the job pretty much)
    It's a job you can leave at the door, nothing to really take home with you
    Relatively simple to learn the basics if you have a bit of common sense
    You'll always get your 'one good deed' in each day
    Flexible with time off (within reason obv)

    Cons

    Where the staff to call volume ratio is low, there's a tender chance to rush people onto the phones so more experienced staff have to
    Can be quite samey and volume can be high at certain times of the year

    Advice to Management

    more training for new starters is definitely needed


  11. "analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good work life balance - hours are short

    Cons

    low pay, boring work, slow progression


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