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Mercer Reviews
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Full-timePart-timeApprove of CEO
Julio A. Portalatin
538 Ratings
Pros
Focused on employee engagement and work/life balance (in 171 reviews)
easy to work from home, people are very respectful of your time/space) (in 48 reviews)
Cons
Work life balance could be better (in 109 reviews)
Those who can't handle the long hours and pressure to deliver under tight deadlines may find it difficult to thrive here (in 59 reviews)
![Mercer Logo]()
"Graduate perspective"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookI have been working at Mercer full-time
Pros
Strong focus on people, lots of opportunities, well supported in professional studies, no pressure to stay late and work
Cons
Not the strongest social scene but this is something they are working on
Mercer 2017-10-15 05:49 PDT![Mercer Logo]()
"Overal, a decent place to work but lots to improve"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNo opinion of CEOI have been working at Mercer full-time
Pros
People are friendly and will always answer questions (they are what makes the job pretty much)
It's a job you can leave at the door, nothing to really take home with you
Relatively simple to learn the basics if you have a bit of common sense
You'll always get your 'one good deed' in each day
Flexible with time off (within reason obv)Cons
Where the staff to call volume ratio is low, there's a tender chance to rush people onto the phones so more experienced staff have to
Can be quite samey and volume can be high at certain times of the yearAdvice to Management
more training for new starters is definitely needed
Mercer 2017-10-04 12:02 PDT![Mercer Logo]()
"analyst"
StarStarStarStarStar- Work/Life Balance
- Career Opportunities
- Comp & Benefits
Pros
good work life balance - hours are short
Cons
low pay, boring work, slow progression
Mercer 2017-10-05 15:51 PDTHelpful (3)
![Mercer Logo]()
"Mixed bag"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo opinion of CEOI have been working at Mercer full-time (More than a year)
Pros
Lots of really great people to work with and friendly culture on the surface.
Cons
Unstructured and don't expect much support (= the backside of' giving a lot of flexibility'). Current services are a means to earn the money to buy new, more innovative companies form outside instead of fostering innovation internally – with all related consequences (e.g. short staffed, outdated tech, lack of investment into structure, marketing, genuine thought leadership etc). Firm has some strengths in some core areas, but hardly any reputation in others which is not helpful when it comes to exaggerated sales objectives.
Advice to Management
Invest more in your people, your own services and IT systems. Have directors who are able to structure and lead a business and can inspire people who are genuinely passionate about what they do. Shift to a more long-term focus and start developing innovation from within - otherwise the brain drain will just go on.
Mercer 2017-09-25 03:02 PDT![Mercer Logo]()
"Lengthy training period, manageable workload but a tad boring"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI worked at Mercer (More than a year)
Pros
doesn't feel like a call center - quality based care and very dependent on customer satisfaction
Cons
a tad boring, ability to grow and progress less obvious
Advice to Management
more initiative to progress and develop skills
Mercer 2017-09-18 02:55 PDTHelpful (1)
![Mercer Logo]()
"Good company but pay is not competitive."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNegative OutlookNo opinion of CEOI have been working at Mercer full-time (More than 5 years)
Pros
Lots of scope to learn and move between different business lines. Flexible working is encouraged. Some great people. Benefit package is reasonable.
Cons
Pay and bonuses are badly behind market. No real link between performance and pay. Almost all rewards go to very senior management. Stay for a few years to get experience then move on.
Advice to Management
Pay and bonuses are not market competitive except for very senior management. Stay for a few years to get experience then move on.
Mercer 2017-08-28 07:24 PDTHelpful (1)
![Mercer Logo]()
"Great Benefits - Well, they had to be didn't they?!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo opinion of CEOI worked at Mercer full-time
Pros
Great Client Bank
Good learning opportunities
Fantastic BenefitsCons
Poor salary
Time cost Charging drilled into youMercer 2017-08-17 14:03 PDTHelpful (1)
![Mercer Logo]()
"Associate consultant"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNegative OutlookNo opinion of CEOI worked at Mercer full-time (More than 5 years)
Pros
Competitive salary and bonus. Location in London very convenient. The company benefits are generous especially from the Associate level when the car allowance is payable.
Cons
Very actuarial skills focused. The company would benefit from having a more diverse work force instead of focusing heavily on actuarial services and delivery.
Advice to Management
Expand skill set of workforce to be more diverse
Mercer 2017-08-18 04:52 PDT![Mercer Logo]()
"Early days but very positive start!"
StarStarStarStarStarRecommendsPositive OutlookApproves of CEOI have been working at Mercer full-time (Less than a year)
Pros
Quick and helpful communication during the application, interviewing and onboarding phase.
Immediately sense and welcoming friendly environment on arriving at the office.Cons
Haven't experienced any cons in my short time in contact with the staff at mercer. They have been very helpful and friendly at every stage so far.
Mercer 2017-07-13 04:55 PDTHelpful (2)
![Mercer Logo]()
"Great company, flexible working, good hours"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Mercer full-time (More than a year)
Pros
Flexible working
Good hours (some overtime but not crazy!)
People are very nice
Good research powerhouse
Great location and regional officesCons
Focus on shareholders and profit
US have to approve budgets etc
Pay isn't as good as some boutique consultancies but in my opinion the pros make up for this - much better work life balanceAdvice to Management
Promote because someone deserves it, don't just not because you can't squish a little extra in the budget as otherwise that person will just leave in a few months any way which would cost more money! Also, before recruiting outside, look at the current staff and see if anyone deserves to be promoted first.
Mercer 2017-05-26 07:00 PDT
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