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    Mercer Reviews

    Updated 15 March 2019
    2,341 reviews

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    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Mercer President and CEO Julio A. Portalatin
    Julio A. Portalatin
    758 Ratings

    Employee Reviews

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    Pros
    Cons

    • "Demanding environment that can make work life balance a challenge" (in 146 reviews)

    • "No work life balance due to the amount of tasks need to be done" (in 35 reviews)

    More Pros and Cons

    1. "Retirement Consultant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in London, England
      Former Employee - Anonymous Employee in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Mercer full-time (More than 3 years)

      Pros

      Work life balance great.

      Cons

      Sometimes long hours, but overall a great place

      Advice to Management

      Keep up the good work

    2. "Associate"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Mercer full-time

      Pros

      Flexible working, friendly environment, good culture

      Cons

      Lots of bureaucracy and unnecessary structures as with any large companies

      3. Join the Mercer team
      See Our Latest Jobs

    3. Helpful (2)

      "Could do better!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in London, England
      Former Employee - Anonymous Employee in London, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Mercer full-time (More than 3 years)

      Pros

      Err....some decent people there who want to get the work done. Nice view from tower place office.

      Cons

      Disorganised, lack of clear direction and you are seen as a commodity.
      Loads of politics and people ‘ playing the game’. London very dog eat dog office and people will happily stab you in the back of it gets them ahead.
      Lots of restructuring happening this year and loads of people leaving

      Advice to Management

      Treat employees with some respect. For a company that talks about helping your clients improve the lives of their employees, perhaps you should try sorting out your own backyard!

    4. "International Consultant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Mercer full-time

      Pros

      company exposure, technology, learning tools

      Cons

      hours, career progression, employee engagement

    5. "Good place to make a career"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Mercer full-time

      Pros

      Study support is good for analysts
      Great resources to do the job well
      Flexibility on location across the UK

      Cons

      Will outsource junior work / jobs abroad where possible, can leave teams thin at less senior levels

      Advice to Management

      Keep more junior resource in UK offices

    6. "Very disorganized"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Comp & Benefits
      • Senior Management
      Former Employee - Workday Consultant in London, England
      Former Employee - Workday Consultant in London, England
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Mercer full-time (More than 3 years)

      Pros

      I worked with some amazing people in my team.

      Cons

      In 1 year I worked on 1 project. Managers are spread too thin and basically don't have the time to pay attention to their teams professional growth.

      The processes are outdated and should be reviewed and changed to keep up with the times.

      I was paid an incorrect salary, for various reasons, for the first 6 months of working for the UK entity. HR was not helpful with any queries I directed at them.

      3 months after leaving the company I had not heard anything regarding my pension. I reached out to HR and was told I had to write to them and that they don't have a contact number.

      Well, it turns out, that this being 2019, they DO have a contact number that I had to source by myself.

      Advice to Management

      Don't employ more people if your current staff don't have any work. Pay more attention to employee's. They are the backbone of your organization.

      UK HR for MMC need to be work on their people skills. They are rude and dismissive and not helpful in the least.

    7. "Average company and average prospects lots of restructuring"

      StarStarStarStarStar
      • Career Opportunities
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Mercer full-time

      Pros

      Mostly nice people and nice atmosphere

      Cons

      Very disorganised and lots of politics and little pay

    8. "Not so great"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Investment Analyst in London, England
      Former Employee - Investment Analyst in London, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Mercer full-time (More than 3 years)

      Pros

      People are nice
      Study package

      Cons

      -Little exciting work and client contact for junior employees, hence the high turnover at Analyst level.
      -Lacks diversity there’s only about 10 BAME in the whole London office
      -Lower pay

      Advice to Management

      Engage with junior employees and give them opportunities to grow. You hire smart graduates with a lot of potential but don’t there a limited opportunities to cultivate it.

    9. "Really good experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Pension Administrator in Croydon, England
      Former Employee - Pension Administrator in Croydon, England
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Mercer full-time (More than a year)

      Pros

      Great people on my tean

      Cons

      Not enough training opportunities at the company

    10. Helpful (2)

      "Weak leadership and directionless"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Mercer full-time

      Pros

      Great clients, really nice people and people want to do the right thing.

      Cons

      The UK business is run by the US who have suffocated growth. UK not empowered to build in its one marketplace and the JLT integration will only make it worse in the short term.

      Advice to Management

      Fantastic new President and CEO who needs to people at the top of the priority list. Otherwise great people will go elsewhere.