employer cover photo
employer logo
employer logo

Merlin Entertainments

Engaged employer

Merlin Entertainments Reviews

3.2

52% would recommend to a friend

(1,220 total reviews)

Fiona Eastwood

42% approve of CEO

32% positive business outlook

Merlin Entertainments has an employee rating of 3.2 out of 5 stars, based on 1,220 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Merlin Entertainments employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, entertainment and recreation industry (3.9 stars).

Reviews by job title

1K reviews
1.0
18 Sept 2016
Recommend
CEO approval
Business outlook

Pros

- You get to work in some of the former brilliant UK theme parks, what little design or features left from their great years is always engaging and inspiring. - Often friendly team members who are can pull together and get things done, support can be found in most departments.

Cons

- Ridiculous underfunding of all departments. This is a billion pound company that wants to build from scratch 4 new Legolands in new continents, yet they don't want to fund departments properly. - Terrible, crass new developments. Always demolishing classic, well designed parts of their parks to be replaced with generic, tacky tourist fodder. Always extremely rushed or cheaply put together behind the scenes, New attractions are only as good as they want guests to see them as, anyone who actually has any awareness of good attractions isn't cared about. Any staff who have to fight to keep these poorly built newer attractions running aren't cared for, unlike the older rides where systems are properly built and maintainable. -Constant PR lies and hyperbole used to get people in the parks, once they're in there's no presentation standard or nice atmosphere anymore. False advetising claims, CGI imagery used constantly instead of anything that looks like the actual parks and rides. - Rides constantly have most their effects unfixed for years, anyone from the technical departments who try to fix things out of goodwill just ends up having their work reversed or having to do it with no budget and no help. - Underpaying of all staff at all levels. People with great enthusiasm and energy lose their steam and realise they're being taken for granted by managements higher up. ESSENTIAL work regularly relies on staff 'going the extra mile' as they say it, more often than not permanent staff have no choice but to stay long after their shifts with no overtime pay. - Constantly very disheartening to see so many good-willed people with passion underpaid and get the energy kicked out of them with constant, unreasonable hours. - Salaries would calculate to being less by the hour than what minimum wage, hourly-paid staff get for the same period. Luckily I was hourly paid so got this benefit, once I left my full-time position got cut and talk of making it fixed salary instead next year, to save money! - Company cares so much for their online image, that they task their PR teams to stalk certain people on social media and call them in for disciplinary if they so much as like a post that is against the company branding. Disciplinaries are held for anyone who questions the norm. - Fake, useless schemes like "Spark An Idea" make sure any staff ideas Merlin can profit from get used by the company without any care for whoever came up with the idea. Only frivolous ideas that can be done cheaply get any attention. Usually results in stupid decisions by people who don't know what a real non-Merlin theme park is like. - Company has a monopoly on UK theme parks and promotes a contrived Merlin 'culture' and sets their own standards to keep staff brainwashed, so that they don't realise how poor quality their company standards are, how underpaid staff are to run their attractions on the ground and how proper theme parks don't have to do things 'The Merlin Way' to be successful. - They always paint Disney as the villain with internal staff training and inductions, always indoctrinating staff to believe the contrived Merlin Way. Meanwhile they produce poor work, unentertaining ideas and don't employ real industry professionals or designers, who end up going out of work, because they know they can benefit from the naive enthusiasm of so many well-meaning younger staff or people just out of university. - Selfish inexperienced but good-talking people always succeed over hard working knowledgeable/talented people. Bum licking and party going with managers always gets you to the top. Being an arrogant, smarmy, personality-less suit always gets people the top jobs. - High pressure and blame-pointing towards minimum wage staff. The responsibilities and pressure from department managers (post-Smiler accident) for long, tough, repetitive and often exhausting work should be higher than £6.50 an hour. - No one stays for long because team morale is so low in the big frontline departments, managers are often fed up young adults who treat their front-liners as asky, featurelss, disposable staff.

1.0
27 Mar 2016

Global IT department

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great people outside of the senior leadership teams Good social scene Very diverse Growing company It can be a good place to grow your career - so much nepotism and inexperience that you get given a lot of responsibility fast Decent laptops and iPhones

Cons

No work life balance at all, emails sent throughout the night, conference calls expected outside of working hours Strategy and direction documented, not followed at all, just fire fighting day by day Constant changing of priorities Poor communication - don't just tell fluff positive pieces, tell the basics and promptly (not monthly or quarterly). Who's started, who's left, contract or perm. A person is a person. Lots of lip service rather than effective action Short termism, stinks of management waiting for shares to mature and sell out rather than actually addressing the ongoing problems Nothing but lip service from management A huge lack of staff Management would rather haemorrhage staff than address problems Huge turn over of staff Cliquey from management down Shocking facilities, more staff than desks, the building isn't cleaned at all, bogeys have been on toilet walls for the entire time I've worked there, lack of parking, more offices for people who are never there than desk space

2.0
10 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Free tickets and annual passes My team are all lovely people and super relaxed

Cons

Where do I begin… The company has gone through 2 huge restructures in the space of 6 months within the marketing team. Some people who were made redundant in April but managed to find a role to come back into, have now been made redundant for a second time. The HR team are dreadfully disorganised- easily the worst HR team I’ve ever experienced. The process regarding redundancies was so ill-thought out, and fully disregarded people’s emotions, feelings and anxieties. Constant rumours and a lack of transparency from above made it so much worse for everyone. They’ve cut roles left right and centre, but the ways of working and processes have not changed, meaning people have picked up the workloads of multiple people, with no additional pay, support or change happening to ensure workloads reduce. People are currently leaving in their droves and they’re losing some fantastic talent. The company loves to start projects and initiatives and give no investment towards them. Then, when you’re unable to deliver the results they expect, you’re questioned ‘why’. Perhaps if appropriate resource and investment was provided, you might see the value you’re seeking. The attractions are under-invested in, ageing, and poor value for money. There’s a revolving door of senior leaders. My team has had 5 different directors in the space of 12 months. Each time brings more chaos, confusion, new structures, new strategies. There’s no clear long term vision or strategy that’s well communicated to teams. No one has an idea what we’re aiming for or what we’re actually working towards. You’ll rarely hear from or see senior leaders or the CEO. Previously, under the last CEO, you’d hear from him and the senior leadership team constantly. The old team cared deeply about making this the best place to work and the guest place to visit and it really showed. There was a really nice ‘feel good’ factor and atmosphere in and among the teams. It felt like we were going places. The current leadership team care only about reducing cost, increasing revenue, and not giving anyone or any thing the tools, investment or resource to make an impact.

Viewing 1 - 3 of 1,220 Reviews

Glassdoor has 1,406 Merlin Entertainments reviews submitted anonymously by Merlin Entertainments employees. Read employee reviews and ratings on Glassdoor to decide if Merlin Entertainments is right for you.