Does NHS 24 pay their employees well?

According to anonymously submitted Glassdoor reviews, NHS 24 employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at NHS 24. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at NHS 24?

51% of NHS 24 employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NHS 24 2.9 out of 5 for work life balance, 2.7 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at NHS 24?

Call Handler (80) , 111 Call Handler (29) , Nurse Practitioner (14) , Registered Nurse (5) , Clinical Supervisor (4) , Call Center Agent (2) , Healthcare Assistant (2) , Manager (2) , NHS 111 Call Handler (2) , PWP (2) , Psychological Wellbeing Practitioner (2) , Team Manager (2) , Test Analyst (2)

What are the pros of working at NHS 24 according to real employee reviews?

"Good pay and that’s about it" ((in 40 reviews)); "Great colleagues to work with" ((in 20 reviews)); "Most staff are friendly & very supportive." ((in 9 reviews)); "Good salary and out of hours payments" ((in 9 reviews)); "The money is good for the job" ((in 6 reviews))

What are the cons of working at NHS 24 according to real employee reviews?

"Poor management who are stuck in the dark ages and who just sit on their hands looking at each other and making no improvements." ((in 23 reviews)); "Nepotism is rife." ((in 7 reviews)); "long hours sometimes depending on time of year" ((in 6 reviews)); "The training was appalling and the lead trainer was a bully." ((in 5 reviews)); "If too many people book the same dates then you will be unable to take this time off." ((in 5 reviews))

What are the top reviewed NHS 24 locations?

Glasgow , Edinburgh , Cardonald , Clydebank , Dundee , Queensferry , Hillington , London , Aberdeen

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NHS 24

NHS 24 Reviews

3.0

51% would recommend to a friend

(192 total reviews)

Angiolina Foster

36% approve of CEO

35% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.4

Diversity and inclusion

2.9

Work/Life balance

2.7

Culture and values

2.6

Career opportunities

2.5

Senior management

NHS 24 has an employee rating of 3.0 out of 5 stars, based on 192 company reviews on Glassdoor which indicates that most employees have an average working experience there. The NHS 24 employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

192 reviews

3.0

29 Jun 2026

Good job shame about management

111 call handler

Recommend

CEO approval

Business outlook

Pros

Great colleges to work on the variety of shifts

Cons

Shame that TM/management feel that they are better than everyone else yet they do not have a clue what call handlers have to put up with. Shifts can be very close together with late finishes with the dept making them up not having a clue as to how tough the turn around on shifts are as they dont do shifts

4.0

22 Jun 2026

Supportive team in a high-intensity environment

Clinical supervisor

Recommend

CEO approval

Business outlook

Pros

Great place to work with team support

Cons

High intensity environment and autonomous decision making

3.0

19 Jun 2026

Pay enhancements are great, but shifts lack flexibility

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Pay enhancements for evening and weekends

Cons

Rota working with little flexibility

Viewing 1 - 3 of 192 Reviews

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Ratings by demographic groups

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Good job shame about management

Supportive team in a high-intensity environment

Pay enhancements are great, but shifts lack flexibility

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