Natural Spa Factory Reviews

1.4

8% would recommend to a friend

(22 total reviews)

8% positive business outlook

Natural Spa Factory has an employee rating of 1.4 out of 5 stars, based on 22 company reviews on Glassdoor which indicates that most employees have a poor working experience there.

Reviews by job title

22 reviews
1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

team members - really good team on production floor/warehouse. also some good upstairs too.

Cons

worked for NSF for over 5 nearly 6 years. started part time, then was told the person they employed who gave me that job shouldn't of gave me them hours. so I had to change to suit them, which I did. (meaning putting my son into nursery) (working for pennies) huge staff turnover, id be lying if I didn't say it was a toxic environment, but I managed to always stay away from the toxity. 5 years on, covering production manager when she was off, still on minimum wage. went back on 0 hour contract after maternity leave, to get told I couldn't have certain days off, even though I was giving them plenty of notice, me being me I still obliged and worked. thinking if I looked after the company, they would look after me. sad thing is I enjoyed the work, it's a "tell you what you want to hear" company. do not be fooled, like I was. if something goes wrong upstairs and goes into production, it's our fault, even if we point it out. no one takes the blame, always pointing fingers. no organisation in planning, buying and production plans so always running around and half finishing jobs. the good workers they take the Micky out of, rather then acknowledging them and putting them in a path to progress, they expect results with no training, if you can't deliver the impossible, you're no good for this company. such a huge staff turnover, can never keep the same team, says something itself. in all fairness never had a problem with the owners, always been nice. but for them to acknowledge what's happened to me recently and not do anything about it, is a big red flag. always had high hope for NSF, take this advice from someone who's stuck through it and been there for years, they'll love you for a while. then you're nothing the next. I've put my heart, sweat and tears to NSF, and recently been treated like I was a complete nobody. don't be fooled, if you're going to work here, expect to get taken the Micky out of, get told off for doing something you think is right, and be given false promises and hope. sad really as theres a lot of hard and motivated workers within the team, who do not get recognized. instead, they leave quietly because they simply can not be fudged with the toxic environment anymore.

1.0
3 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Not many. Employ nice people, and the team were very close and emotionally supportive of each other in an extremely toxic environment. A real ‘learn on the job’ approach as there is zero training and everyone was expected to be everything, regardless of job title.

Cons

Abusive place to work. Inappropriate, personal comments made. I was screamed at, inches from my face, with spit flying in my eye, (and red wine from the night before), multiple times. Like an abusive relationship, after one of these ‘episodes’, gifts would be bought to try and win back favour. Products aren’t safe and the business knows very little about safety testing in the cosmetics industry. Compat, Stability, challenge, and clinical claims are just a pipe dream to these people. It’s a few years since I left, and the mental strain and bullying behaviour have affected me psychologically in roles since. I genuinely think I should’ve seen a therapist to deal with the trauma that working here caused. There have been multiple court cases from former employees, details of which are unknown due to NDA’s. On one occasion, there was heavy snowfall and two young female team members (one pregnant) were stranded in Bath and unable to get home. Whilst the owners decided to use their company Landrover Defender to help people in the community for a photo op for LinkedIn and face book likes, they left the team members stranded and refused to take them home. They had to pay for a hotel in Bath overnight. It took me 4 hours to do a 20 minute journey in extremely unsafe conditions because they refused to let us leave when the snow started falling. I have a list of examples as long as my arm on the toxic behaviours of this company, but highlights include indecent exposure at a work function, telling sales team they could only get their bonus if they lost weight, and s.a on a female colleague.

Viewing 1 - 3 of 22 Reviews

Glassdoor has 26 Natural Spa Factory reviews submitted anonymously by Natural Spa Factory employees. Read employee reviews and ratings on Glassdoor to decide if Natural Spa Factory is right for you.