Great brand and talented people, held back by weak leadership and poor pay progression
Pros
Globally recognised luxury retailer with strong brand equity, talented colleagues, and valuable exposure to premium fashion, partnerships, and high-profile campaigns. It can be a great place to build experience in a fast-paced commercial environment.
Cons
The main challenges are around leadership clarity and people retention. Strategic direction can feel inconsistent at times, with changing priorities and limited visible ownership from senior leaders. The business also appears to struggle to retain talent, driven in part by below-market salaries and limited pay progression over several years. This can impact morale and continuity across teams. With stronger leadership, clearer communication, and more competitive reward structures, the company would be in a much stronger position.
