Nexcess Reviews

3.5

65% would recommend to a friend

(25 total reviews)

Chris Wells

100% approve of CEO

42% positive business outlook

Nexcess has an employee rating of 3.5 out of 5 stars, based on 25 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nexcess employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

25 reviews
3.0
3 Dec 2020
Recommend
CEO approval
Business outlook

Pros

Good way to gain entry level technical skills Free coffee

Cons

Extremely disorganized company Very limited promotion opportunities The proprietary billing, support, and data center management software is incredibly slow, poorly planned, and terribly frustrating. The company is perpetually understaffed

1.0
6 Apr 2017

Smoke & Mirrors

Recommend
CEO approval
Business outlook

Pros

Free Drinks and catered meals (their excuse for paying you less) 401k is competitive enough, but comes with strings attached.

Cons

Fatally dedicated to their 2007 business model. They talk a big game about how much you learn, but 80% of your day is spent running the same 10 scripts, day after day after day after day. They want people to get their Linux+ but 3/4 of the support team has never gotten it..because it's not even remotely required to do the job. Management is very manipulative and inner circle driven. Support leaders are overworked and aren't very good at fostering a team atmosphere. Pay is about 15k less than it should be..and they prey specifically on working class kids and make them think they have found the yellow brick road. Tech support is not a fun gig anywhere..but they specifically talk about their "beyond" culture while simultaneously doing nothing to improve the way the work gets done. Support is a dead end in the company.

1.0
18 May 2015
Recommend
CEO approval
Business outlook

Pros

Good place to start your career! Good 401K (only if you work there for 3+ years or all company contributions get flushed.)

Cons

Almost no training, everything you learn on the job is trial by fire. Can be extremely stressful. Doesn't pay overtime or shift bonuses for off-shifts (management will probably bully/guilt you into accepting undesirable shifts if they need someone), won't pay out vacation time upon leaving (since you don't get OT, they give you vacation time instead but are bad about letting you actually use it), management is willing to lie to workers to get what will benefit them the most and will tell you that agreements should have been gotten in writing when confronted about it. Support is getting constantly restructured and reformulated since management can barely tell up from down when it comes to running a helpdesk. Unless you are a favorite/friend/relation, promotion is hard even with the correct skill sets. Looking for a direct report that will play obvious favorites, can't keep promises, won't take correct action against verbal threats made by coworkers, makes rash and highly negative decisions without thinking things through, that's like walking on eggshells, and can't separate professional and personal relationships? Look no further!

Viewing 1 - 3 of 25 Reviews

Glassdoor has 26 Nexcess reviews submitted anonymously by Nexcess employees. Read employee reviews and ratings on Glassdoor to decide if Nexcess is right for you.