Online Direct Reviews

3.3

40% would recommend to a friend

(13 total reviews)

David Coombs

45% approve of CEO

38% positive business outlook

Reviews by job title

13 reviews
1.0
26 Jun 2026

Not so great anymore

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some good people who work here, not many, but some great characters. Also a good starting point for working in the energy and gas industry.

Cons

The company has lost its direction. Processes that worked well are changed, while more important issues often go unresolved. Employee feedback is regularly requested but never listened to leaving staff feeling unheard. The office days being upped to 3 days a week for sales and customer service, but not for anyone else (despite one team being SEVERELY under pressure) with no evidence provided to support why this decision is better for the business. Leadership lacks consistency, with different standards seemingly applying to senior management and the wider workforce. Salaries are no longer competitive, and the culture has shifted from valuing individuals to treating employees as numbers. Some questionable hires also. The high turnover of long-serving employees should raise concerns about the company's direction. At the time of writing, more wanting to leave. Company events that were once enjoyed across the business now appear to be reserved primarily for the senior leadership team, which has had a negative impact on morale. Disclaimer, when mentioning SLT, does not apply to all.

Viewing 1 - 3 of 13 Reviews

Glassdoor has 13 Online Direct reviews submitted anonymously by Online Direct employees. Read employee reviews and ratings on Glassdoor to decide if Online Direct is right for you.