Leadership Issues: Leadership roles seem to be based on personal relationships rather than qualifications or performance. This has led to decisions driven more by appeasing the CEO than addressing real problems, with some leaders lacking critical knowledge and insight.
Ineffective Systems and Overwork: Internal systems designed to reduce workload are plagued with glitches, which ultimately increase the burden on Service Coordinators (SCs). Tasks continue to pile up, and SCs are expected to complete them in tight timeframes, often working overtime without compensation.
Lack of Training and Communication: There is inadequate training and a breakdown in communication across teams. Managers are not aligned, resulting in conflicting information and inefficiencies.
QA Leadership Concerns: The Quality Assurance leadership lacks flexibility and relevant expertise, hindering performance and quality.
Company Priorities: While the company claims to help underserved populations, its actions seem focused primarily on profit, neglecting the well-being of its employees, particularly SCs who are the core of the operation.
