PB Technologies Manukau reviews

Nothing much, just need to get familiar with their internal system.

While it started off enjoyable, by the end of my time at pb it became borderline unbareable. Pb started as a small business built from the ground up by the CEO and his wife (PB stands for both their first names). Over time people were brought on as the company scaled. Alot of the senior staff especially at the Manukau store have been there for 10-15+ years, breeding this cult like PB persona. Some of the staff are a bit more self aware, like my manager was, but others are very much "My way or the highway" sort of attitude. Theres many staff that are essentially career PB techers who have so little flexibility, little to no rational communication skills and this constant "Thats the way it is" attitude. Virtually no tangible critique is actually accepted and implemented. While I was there management would attempt to implement performance reviews with feedback from staff, feedback wasnt listened too or taken seriously, blatantly ignored, then performance reviews are totally forgotten about towards the end of my time there. I tried to provide ideas and feedback for processes in the service department, trying to help customers understand our processes, streamlining things, everything pretty much ignored. After 8 months I just stopped trying anymore as all my attempts at change fell on deaf ears. The priority is money and trying to make an income off customers which felt unethical at times. Standing up for yourself is dangerous, doing so subtley labled me as a troublemaker generating toxic office politics. I felt anxious and nervous around staff as they blatantly talked bad about me in another language to my boss. It felt alienating and I dreaded going to work some days. Towards the end certain individuals would purposefully pick apart the tiniest mistakes I would make and make it a big deal. Giving me a cold shoulder attitude during work, then the after work meetings putting a gentle face on as they pretended to give me helpful, masked, condscending "feedback". The heart of these issues were due to sub-par pipelines, inconsistent rules, favoritism for certain staff and customers. Overall unwelcoming workplace culture. If you dont fit in, your essentually an outsider and are treated like one. I feel sorry for alot of the staff, talking with them it seemed like life just didnt go as they planned and they gave up on their dreams to work at PB. There was a consistent subtle sense of miserableness among alot of the younger and even older staff there. In the finaly two months, after discussing commision payments with my colleagues I realized I was getting paid less commision, even doing the same work. No feedback, no acknowledgement, no process, no clarity or transparity. Im not sure if anything has changed but speaking to friends 6 months after I left seemed to come across as more of the same.