Parallon Reviews

3.3

56% would recommend to a friend

(1,674 total reviews)

Eric Ward

56% approve of CEO

54% positive business outlook

Parallon has an employee rating of 3.3 out of 5 stars, based on 1,674 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Parallon employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

2K reviews
1.0
6 Jan 2018

Totally clueless

Recommend
CEO approval
Business outlook

Pros

If you are destitute, they will hire just about anyone.

Cons

. The good people use this as a stepping stone and leave in a short time, so this place is full of incompetent people. Instead of fixing the root cause, they put a band-aid on the symptoms. . There is a huge education department to train all the new hires to replace those who have left. The very high turnover is not addressed. Why do you think there is such a high turnover? . Every new hire discovers a new way to break something, so the accounts are incorrect. This leads to the creation of a new risk report for everyone to review and work. It adds more work for everybody, but the inadequate training that caused the error is not resolved. . To reduce the high turnover, the new 2018 policy for 401(k) is to pay the 3% matching contribution next year instead of with each paycheck. Those who leave before the match is paid will not receive it. This 3% match starts vesting at a rate of 20% per year after working for 3 years. What is the reason for so many people wanting to leave? The benefits, pay, and matching is already very low, so do you think the vested 20% of 3% is significant enough to deter people from leaving? . Computers are slow and fail frequently. The solution is overtime for exempt staff because they are free, but do not fix the computers. . The antiquated computer logic will automatically post entries to the accounts based on certain trigger events. So people need to find and manually reverse these entries. Also need to manually check to make sure the computer has not messed up anything else and the accounts are correct. But nobody updates the outdated computer logic. . Management schedules monthly meetings to hear the staff vent and complain. The employees are unhappy about low pay, low pay again, again low pay, paltry benefits, expensive health insurance, failing computers, lack of training, no promotion opportunities, understaffing, long hours, no work-life balance. Management listens and gives a pep talk, but none of the issues that were raised are resolved. . There are very strict deadlines for accounting period close. That means working during holidays and weekends. As a result, employees are tired and didn’t have time to take care of personal errands (grocery, laundry, sleep). They have to request PTO to take care of the missed personal errands, meaning they worked overtime and also lose PTO for this time. . When something goes wrong (which is frequent due to antiquated systems, lack of training, inexperience, incompetence), everyone blames everyone else. They are veteran experts in finger pointing, the fastest, second to none. Someone will get written up or fired, but the underlying issue is not resolved, so it repeats in the future with another cycle of blaming and firing. . There is productivity software that keeps track of everyone’s performance. There is too much to do for so few people, so the goals are not realistic. Management constantly barks “Make it happen” but offers no help because they don’t know. . The HR department has no idea what is HR. Instead of doing HR, they have been transformed into a cheap social events department—Halloween costume contests, sports team uniform day, raffles, decorating contest, pot luck, bake sale. Notice that these events are paid by the employees. At least there is a department called HR. If they did their job and compared pay and benefits with other companies, they would realize it is way too low. Sweat shop level. . There is a company stock purchase program, where the amount is deducted from every paycheck. After accumulating for 3 months, the stocks are purchased. This means the company gets 3 free months of cash usage from the employees. The new 401(k) policy also provides free usage of cash for the company. Meanwhile, the employees lose out on any return on this cash during this time. What a pretense of superior benefits!

avatar
Parallon Response
8y
Thank you for your candid feedback. We will be reviewing your concerns with our Houston Management team.
1.0
10 May 2019

Heartbroken

Recommend
CEO approval
Business outlook

Pros

PTO, benefits, salary if your lucky to keep it

Cons

Laid off after more than 11 years of service. What’s that tell you how this company values their employees. They preach how they care about us and the world and yet think nothing of laying off hundreds of loyal workers, some who’s worked here 15 yrs or more so they can gain more profit for having cheaper labor overseas. They did it very sneaky too, making you believe and telling you it’s just a transition into a different role, “everybody will have a new home in the company, nobody is losing their jobs” says the management , then slowly moved our entire dept of almost 300 people into different jobs and in 3 waves laid off almost everybody but a handful of people. Instead of trying to figure out where else in this large corporation we can be of use at, the director says “ your job was given to the international coders and so we have to cut the cord.” Doesn’t matter how long you worked there or your spotless record, you are shown the door when no longer needed and they don’t care you are left devastated, heartbroken and left now to worry about supporting your family as they tout making a billion dollars a month in their quarterly town meetings as I’m now stuck worried about losing my home, not being able to buy food, displacing my children, after I gave over 11 years of my life helping make this company a success. This recently affected the coding dept in all HSC’s in the company, also a lot of IT jobs were given to India as well. I’m sure other depts like billing and customer service will be next, ever since Parallon recently came aboard they’re have been multiple layoffs.

5.0
6 Jun 2017

Management

Recommend
CEO approval
Business outlook

Pros

I have been working at Parallon for 4 years and I absolutely love working for this company. I am compensated good for the position I hold. I have been through two directors since starting and have throughly felt valued as an employee by each one. The company has even allowed me to work from home for the last three years and pays for internet service which is a nice perk. Although I already have my degrees Parallon offers those who want to pursue higher education to do so by helping pay for it. It is as simple as speaking with their manager and HR. Hopefully, I have found my forever home.

Cons

The only con I have is with the bonus structure. Bonuses are given to anyone who meets standards. I would like to see the bonus program restructured in a way that encourages employees to not just meet requirements but to excel at their job. If everyone gets a $300 bonus every quarter then it really isn't a bonus. Breakdown the bonus structure in a way were employees who have gone over and beyond get a bigger bonus than all the other collectors (something to work harder for= a bigger bonus). For example- someone who goes way over there department set goals get a sweet bonus. I know this is a hard subject because collectors come and go, but reward those who excel above and beyond.

avatar
Parallon Response
8y
Thank you for the great feedback! We are excited that you have had such a positive experience and plan to make this your "forever home".
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