Does PayByPhone pay their employees well?

According to anonymously submitted Glassdoor reviews, PayByPhone employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at PayByPhone. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at PayByPhone?

42% of PayByPhone employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PayByPhone 2.8 out of 5 for work life balance, 2.8 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at PayByPhone?

Software Developer (20) , Product Designer (4) , Product Manager (4) , Senior Software Developer (4) , Senior Software Engineer (4) , Manager (3) , QA Analyst (3) , Senior Product Manager (3) , Software Development Manager (3) , Customer Support Representative (2) , Management (2) , Sales Manager (2) , Software Engineer (2)

What are the pros of working at PayByPhone according to real employee reviews?

"Great people on the ground that care (at least the ones that are left)" ((in 23 reviews)); "Great culture" ((in 8 reviews)); "Good work/life balance" ((in 7 reviews)); "introduce an in office routine gradually, as well as interact with members across all teams and departments." ((in 6 reviews)); "I have found my colleagues have a great work ethic and employ a refreshing 'always willing to help’ attitude." ((in 6 reviews))

What are the cons of working at PayByPhone according to real employee reviews?

"Also the salary is on the low side." ((in 7 reviews)); "Disorganized and chaotic management (constant change and reorganization)." ((in 6 reviews)); "Aucun objectif du manager et aucune réunion hebdomadaire" ((in 5 reviews)); "Unclear communication." ((in 5 reviews)); "Bad Leaders and pay." ((in 4 reviews))

What are employees saying about PayByPhone redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PayByPhone redundancy and their outlook for job security at PayByPhone in 2026.

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PayByPhone

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PayByPhone Reviews

Compare reviews

2.7

42% would recommend to a friend

(133 total reviews)

Jonny Combe

31% approve of CEO

33% positive business outlook

Ratings by category

3.1

Diversity and inclusion

2.8

Culture and values

2.8

Work/Life balance

2.7

Career opportunities

2.6

Senior management

2.5

Compensation and benefits

PayByPhone has an employee rating of 2.7 out of 5 stars, based on 133 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PayByPhone employee rating is 27% below average for employers within the Finance industry (3.7 stars).

Reviews by job title

133 reviews

1.0

14 Apr 2025

I wouldn’t recommend, if you want to sell your soul to a parking company

Client service associate

Recommend

CEO approval

Business outlook

Pros

25 days leave and bank holidays

Cons

Long hours HR are awful Salary School ground culture SLT clique

3.0

22 Feb 2024

Good variety in unexciting industry

Client relationship executive

Recommend

CEO approval

Business outlook

Pros

Good place to develop skills and work with public and private sector in technology

Cons

Pay on the low side, company is too focussed on Canada HQ rather than satellite offices

1.0

25 Oct 2021

Mediocre work environment

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Some great people work there

Cons

Old tech stack inhibits improvements. Priority's shift constantly which is frustrating.

PayByPhone Response

Thank you for providing us with your feedback. This year, we introduced OKRs to help achieve our company objectives. As we learn more, encounter unexpected challenges, and make strategic decisions to pivot, the approach and scope change accordingly. We appreciate your constructive feedback and if you’re open to a conversation, we’d love to learn more about your experience. Please reach us at people@paybyphone.com

Viewing 1 - 3 of 133 Reviews

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