Does Plusnet pay their employees well?

According to anonymously submitted Glassdoor reviews, Plusnet employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Plusnet. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Plusnet?

46% of Plusnet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Plusnet 3.4 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Plusnet?

Customer Service Representative (15) , Technical Support (14) , Technical Support Advisor (14) , Customer Service (12) , Sales and Retentions Advisor (11) , Provisioning Agent (10) , Sales (10) , Customer Service Advisor (9) , Tech Support (8) , Sales Advisor (7) , Customer Advocate (6) , Sales Retention Advisor (6) , Software Engineer (6) , Team Leader (6) , Technical Advisor (6)

What are the pros of working at Plusnet according to real employee reviews?

"Met some great people working here on the phones" ((in 41 reviews)); "Free food and drink on breaks" ((in 35 reviews)); "Quarterly bonus" ((in 15 reviews)); "Relaxed atmosphere on the floor and friendly colleagues" ((in 13 reviews)); "The pay is OK and there are some good benefits." ((in 13 reviews))

What are the cons of working at Plusnet according to real employee reviews?

"Management is poor and unorganised" ((in 37 reviews)); "Some managers are absolutely clueless, hours are unbelievably long, mine were 11:15 AM until 10:00 PM." ((in 17 reviews)); "Lack of career progression and payrises." ((in 15 reviews)); "You are directed to ancient online training if you wanted to learn anything." ((in 11 reviews)); "No work/life balance." ((in 9 reviews))

What are the top reviewed Plusnet locations?

Sheffield , Leeds , Doncaster , Bradford , Darlington , Stoke-on-Trent

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Plusnet

Part of BT Group

Plusnet Reviews

3.4

46% would recommend to a friend

(358 total reviews)

Andy Baker

65% approve of CEO

20% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.7

Diversity and inclusion

3.4

Work/Life balance

3.3

Culture and values

3.0

Senior management

2.9

Career opportunities

Plusnet has an employee rating of 3.4 out of 5 stars, based on 358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Plusnet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

358 reviews

5.0

7 Jan 2026

Brilliant

Team leader

Recommend

CEO approval

Business outlook

Pros

Can’t fault it, great place to work, great people.

Cons

Nothing I can think of

5.0

27 Aug 2025

Great place to work.

Sales retention advisor

Recommend

CEO approval

Business outlook

Pros

- Commission structure - Ease of job role - Never micromanaged

Cons

Commission structure did deteriorate due to BT’s input

5.0

17 Aug 2025

Great people

Sales and retentions advisor

Recommend

CEO approval

Business outlook

Pros

- Supportive management. - Opportunities for development. - Flexible working options.

Cons

I can't think of any major cons.

Viewing 1 - 3 of 358 Reviews

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