Post Office Reviews

Pros

One of the most friendly places I have ever worked, lots of opportunities to explore other areas of the business and collaborate with other teams. Supporting branches at Christmas time really helps to demonstrate how the business really helps people. Very much recommend for anyone who wants to work for a commercial business with a social purpose at its heart.

Pros

Extremely friendly people work here, I was made to feel welcome and supported from day one!

Pros

Easy to use systems, clear processes.

Pros

Pay very well at the lower levels and have an excellent pension scheme. Bonus scheme at management level is fairly good. Paid leave (annual, sick, maternity) is generous.

Advice to Management

Something has to change, the environment across the business is truly toxic. The higher management, directors etc need to increase engagement with the low levels by actually getting out there and speaking to people and being open.

More coordination needed across the business. A branch I worked at had a £100,000+ refit which came with a plan for 9 standard serving positions, 5 different queue lines (business banking, travel, identity and self service and main counter) and were told that 2 staff were needed for every 3 self service machines. Branch was given 4. Meaning a minimum amount of staff for the branch queuing format specified during the refit was 6 members of staff. Weeks later a separate project was done to cut staff hours and it was decided only 4 staff were needed 3 mornings a week meaning not all queues could be staffed - absolute shambles.

Pros

Short working hours
Good Pay
Easy Job

Pros

Post Office is striving to innovate and be more financially fair and open with its customers. Basic benefits are good as you would expect from a large employer. There is a decent level of engagement with multiple stakeholders internally and externally which is extremely important and interesting.

Advice to Management

Try to shorten and reduce the processes, rather focus on ways of working

Pros

good team and the hours are good

Pros

There’s some fantastic people working here. Most with have a great attitude and good work ethic. Here to make a difference. Opportunity to develop your skills is endless. It gets frustrating at times because projects take forever to materialise and we have too many processes that hold us back.

The bonus scheme is fair and the benefits are decent for a public sector company. There’s some l shining stars across the business that are underpaid and under utilised because senior managers have their favourites. The teams in our service centre take a lot of flack but in truth they are such hard working people that hardly earn a dime in comparison.

I’m particularly proud of our networks like Women in Finance and LGBT. We have some great advocates. Use them more. Change comes from within. You don’t need a team of project managers and fancy wall charts to lead culture change.

The HR team (who I often observe) are an interesting bunch that are all over the place. There’s two or three really great people in that team that are really doing their best - they’re likeable, approachable and incredibly helpful. It’s a shame though as these individuals are often overshadowed by the by others who spend their days walking round and smoozing with key stakeholders and undermining all the hard work the rest of that team are doing. HR should be setting the tone and leading the way in change. This does not currently happen.

Advice to Management

Get rid of at least 4 of your “Senior” leaders as we need a serious shake up. They are an embarrassment. How half of them are still employed is beyond me. I see one HR leader gossiping outside smoking 20 times a day and spitting out so called banter to everyone and anyone. Some of things your hear are offensive and unprofessional. We hear about their antics on a daily basis. So many people know and excuse this behaviour but obviously HR are untouchable.

There are a lot of senior managers that have no idea how to manage. In fact they’re shocking. If your face don’t fit or you put one toe out of line (normally for speaking up or having an idea) and next thing agreements and exit plans are shoved down your throat. Also look at how many day rate contractors we have. We are literally throwing away the little money we do have. We have teams made up of contractors and I bet they are earning a pretty dime. Stop restructuring and put some faith in the people that work hard and want to do well.

Pros

Friendly staff, flexible working, opportunities to advance

Pros

Good starting salary and working hours.

Advice to Management

To be consistent with administration of rules and regulations in financial services.