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    Post Office Reviews

    Updated 8 November 2018
    211 reviews

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    Full-timePart-time
    3.7
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Post Office Chief Executive Paula Vennells
    Paula Vennells
    97 Ratings

    211 Employee Reviews

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    Pros

    • "Good pay and work hours, varied work, nice environment" (in 16 reviews)

    • "Able to work compressed hours which helped with work-life balance" (in 7 reviews)

    Cons

    • "Few opportunities for career progression" (in 8 reviews)

    • "senior management, sales orientated" (in 6 reviews)

    More Pros and Cons
    1. Featured Review

      Helpful (2)

      "About a year into role"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Communications in London, England
      Current Employee - Communications in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Post Office full-time (More than a year)

      Pros

      One of the most friendly places I have ever worked, lots of opportunities to explore other areas of the business and collaborate with other teams. Supporting branches at Christmas time really helps to demonstrate how the business really helps people. Very much recommend for anyone who wants to work for a commercial business with a social purpose at its heart.

      Cons

      Can be a little slow to get new project ideas off the ground, but I can see that attitudes are shifting towards a more agile way of working for the future

      Post Office Response

      4 Aug 2018

      Thank you for sharing your thoughts with us. Glad you're enjoying the job, and the experiences you've had so far!

    2. "Great Place to Work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook

      I have been working at Post Office full-time

      Pros

      Extremely friendly people work here, I was made to feel welcome and supported from day one!

      Cons

      7 months in and i haven't found any yet!

      Post Office Response

      11 Aug 2018

      Thank you for the 5* review! We're so happy to hear you've enjoyed your time so far and wish you continued success in your role.

      3. Join the Post Office team
      See Our Latest Jobs

    3. "Good company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Assistant Postmaster in Sheffield, England
      Current Employee - Assistant Postmaster in Sheffield, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Post Office part-time (More than 3 years)

      Pros

      Good starter job, very simple and pay to reflect it. Customer facing, if thats your thing, adequate training.

      Cons

      Little room for career progression

      Advice to Management

      None

    4. "Customers adviser"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Post Office full-time

      Pros

      I didn’t find any pros.

      Cons

      Good work culture and team work

    5. Helpful (2)

      "Not good salary"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Post Office full-time

      Pros

      To much pressure and never enough stafff

      Cons

      To much stress no social life when working with post office

      Post Office Response

      20 Oct 2018

      Thanks for your review, it's much appreciated. Sorry to hear about the cons, we recommend you raise your concerns with your manager.

    6. Helpful (1)

      "Mdec keyer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      Pros

      Easy interview and training requirements

      Cons

      Terrible work culture, blame glame

    7. "Basic retail job, fast paced."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Post Office full-time

      Pros

      Easy to use systems, clear processes.

      Cons

      Low wages, prone to very busy spells followed by very quite spells,

      Post Office Response

      20 Oct 2018

      Thank you for sharing your experience with us. We appreciate your feedback, and will make sure this is shared internally.

    8. Helpful (4)

      "Much work to be done"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Post Office full-time

      Pros

      Pay very well at the lower levels and have an excellent pension scheme. Bonus scheme at management level is fairly good. Paid leave (annual, sick, maternity) is generous.

      Cons

      Staff very good at playing the system get away with everything as the union has so much power.
      Higher level management are generally clueless and have no desire to hear from those lower on the food chain, even when ideas can be good.
      Constant backtracking and changing things at a higher level, makes it difficult to know if coming or going.
      Different parts of the business don’t communicate, lots done that is at odds with something else done at a similar time (which must have been overlapping projects timewise)
      Little to no support for progression.
      Older staff that have been there years are moved from function to function through loyalty, rather than being the best person for the job lots.
      Lower level employeees scared to give constructive criticism to higher ups.
      While company Bonus scheme linked to anonymous employee survey score given about the higher management - of people give true opinion they’ll get less bonus.

      Advice to Management

      Something has to change, the environment across the business is truly toxic. The higher management, directors etc need to increase engagement with the low levels by actually getting out there and speaking to people and being open.

      More coordination needed across the business. A branch I worked at had a £100,000+ refit which came with a plan for 9 standard serving positions, 5 different queue lines (business banking, travel, identity and self service and main counter) and were told that 2 staff were needed for every 3 self service machines. Branch was given 4. Meaning a minimum amount of staff for the branch queuing format specified during the refit was 6 members of staff. Weeks later a separate project was done to cut staff hours and it was decided only 4 staff were needed 3 mornings a week meaning not all queues could be staffed - absolute shambles.

    9. "Paper Girl"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Paper Girl in Cheltenham, England
      Current Employee - Paper Girl in Cheltenham, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Post Office part-time (More than 3 years)

      Pros

      Short working hours
      Good Pay
      Easy Job

      Cons

      Early mornings
      Lack of employee benefits

    10. "Post Office is Transforming and its great"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in London, England
      Current Employee - Anonymous Employee in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Post Office full-time (Less than a year)

      Pros

      Post Office is striving to innovate and be more financially fair and open with its customers. Basic benefits are good as you would expect from a large employer. There is a decent level of engagement with multiple stakeholders internally and externally which is extremely important and interesting.

      Cons

      A constantly changing environment - which is good to learn new skills but at times it gets challenging to ensure a common focus

      Advice to Management

      Try to shorten and reduce the processes, rather focus on ways of working

      Post Office Response

      11 Aug 2018

      Thanks for taking the time to leave your comments. ! We appreciate your feedback, and will make sure this is fed back.

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