Post Office Reviews | Glassdoor.co.uk

Post Office Reviews

Updated 6 February 2019
219 reviews

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3.8
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Post Office Chief Executive Paula Vennells
Paula Vennells
101 Ratings

Employee Reviews

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Pros
  • "Good pay and work hours, varied work, nice environment" (in 16 reviews)

  • "Able to work compressed hours which helped with work-life balance" (in 7 reviews)

Cons
  • "Few opportunities for career progression" (in 8 reviews)

  • "Senior Management wants your view but you can’t be honest as they get rid of you" (in 6 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "About a year into role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications in London, England
    Current Employee - Communications in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Post Office full-time (More than a year)

    Pros

    One of the most friendly places I have ever worked, lots of opportunities to explore other areas of the business and collaborate with other teams. Supporting branches at Christmas time really helps to demonstrate how the business really helps people. Very much recommend for anyone who wants to work for a commercial business with a social purpose at its heart.

    Cons

    Can be a little slow to get new project ideas off the ground, but I can see that attitudes are shifting towards a more agile way of working for the future

    Post Office Response

    4 Aug 2018

    Thank you for sharing your thoughts with us. Glad you're enjoying the job, and the experiences you've had so far!


  2. "Post Office Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Post Office full-time

    Pros

    The company employs a wide range of people from different backgrounds.

    No age discrimination like many companies.

    Cons

    No perks. Had to pay fr our own tea and coffee.

    Free stamps at Christmas were abolished.

    Advice to Management

    Stop with the business jargon.

    'Close of Play' and 'Please cascade this to other team members' sounds terrible. Use plain English!

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Post Office full-time

    Pros

    Progression available if prepared to work hard

    Cons

    Post Office in decline in recent years


  4. "Travel Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Post Office full-time

    Pros

    Salary, bonuses, annual leave and pension scheme

    Cons

    High target environment and high customer footfall


  5. "Counter Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Post Office part-time

    Pros

    Freedom with hours.
    Friendly place to work.
    Variety of customers.
    Opportunity for overtime.

    Cons

    Not much room to climb the ladder.
    Basic pay.


  6. "Project Delivery"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Post Office full-time

    Pros

    Places higher priority on people than most companies (inc. felixble working).

    Cons

    Executive team fail to delegate authority (e.g. micro managing experienced staff), and take responsibility when requried (e.g. issues escalated for decision).

    Advice to Management

    1. Listen to your people.
    2. Recognise the difference between branch and office staff, because stopping project delivery to provide Xmas support for branches is inefficient and uneconomical.


  7. "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Post Office full-time

    Pros

    Flexible, good benefits, decent wage

    Cons

    old fashioned mentality where the people with the most time in the business get the best roles regardless of whether there are better qualified younger people going for a role

  8. "manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Post Office full-time

    Pros

    your own boss great customers

    Cons

    none really all ok simple

    Advice to Management

    work as a team is great

    Post Office Response

    26 Jan 2019

    Thanks for taking the time to leave your feedback. We're happy to hear you're enjoying your time with us.


  9. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Postmaster in Sheffield, England
    Current Employee - Assistant Postmaster in Sheffield, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Post Office part-time (More than 3 years)

    Pros

    Good starter job, very simple and pay to reflect it. Customer facing, if thats your thing, adequate training.

    Cons

    Little room for career progression

    Advice to Management

    None

    Post Office Response

    26 Jan 2019

    Thank you for sharing your thoughts with us. You feedback will be shared internally.


  10. Helpful (1)

    "Post Mistress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Post Mistress in York, England
    Former Employee - Post Mistress in York, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Post Office (More than 5 years)

    Pros

    Enjoyed the work and the customers. Salary started out ok. Practically your own boss.

    Cons

    Left out in the field with telephone helpline which wasnt always helpful.
    If the balance was out at the end of each month on Rollover you had to put the money in yourself. In 5 years I had one day I was a 1p out and the rest of the time is was horrendous. The system was so old you couldnt trace your steps back always to find where you had gone wrong. I monitored myself on many occasion on a quiet day and let no one else use the counter and was ultra careful and was still down with the balance !!!!!
    Open plan counter makes you feel very vunerable with handling money and having a safe room in the back was a nightmare if you where short staffed.
    The government changed the way the post office was running as it is loosing money and so they tried to make me take a lump sum which sounded good but after 3 years I would have struggled. I got £11,000 basic then everything I sold had a value to make my money up. The problem was that loads of couriers were muscling in and taking business away from the post office so in 5 years my salary dropped by just short of £4k due to post office changes and I had no control over it.
    Had to buy the business which was part of a convenience store so stumped up thousands of pounds to buy the business to enable me to have the post office with it.
    Bumped into a delivery driver who I knew who said I had done the right thing selling my business as he delivered to loads of post offices and only 2 were doing well out of about 40 he visited !!!!!

    Advice to Management

    Sort a new system out as ive heard of so many post masters/mistresses loosing money and some going to prison and accused of theft because of missing money they couldnt find in the system and couldnt pay back so where accused of theft.
    The Horizon system isnt good enough.