Premier Inn Reviews | Glassdoor.co.uk

Premier Inn Reviews

Updated 10 Sep 2019

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Found 369 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
56%
Recommend to a Friend
61%
Approve of CEO
Premier Inn CEO Simon Jones
Simon Jones
138 Ratings
Pros
  • "Good team members, great job if you enjoy customer contact(in 15 reviews)

  • "Great number of benefits with the company which is owned by Whitbread(in 14 reviews)

Cons
More Pros and Cons
  1. "positive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Receptionist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Premier Inn full-time for more than a year

    Pros

    supportive management, opportunity for progression

    Cons

    you have to wear uniforms, no meals on shift

    Premier Inn2019-09-05
  2. "Hotel Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Hotel Manager in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Premier Inn full-time for more than 8 years

    Pros

    Good company to work for Good senior management team

    Cons

    Work life balance No sufficient recruitment support Very pressured targets No plan B when things go wrong

    Premier Inn2019-09-05
  3. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Room Attendant in Durham, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Premier Inn part-time for more than 5 years

    Pros

    Lovely team to work with, ideal finish times if you have children who are at school and need to pick them up. Good benefits like money off restaurants linked to the company and all Premier Inn’s.

    Cons

    Do not always get the hours you are contracted to if working as a room Attendant for the company. Also do not get the time to clean the rooms to the standard you are expected.

    Advice to Management

    Give appropriate timing to do the rooms in, think more about the cleaners instead of making cuts that affect their jobs only.

    Premier Inn2019-09-11
  4. "Great role to develop customer service and administration skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Receptionist 

    I worked at Premier Inn part-time for more than 5 years

    Pros

    Opportunities to progress, supportive colleagues.

    Cons

    Shift work, no sick pay

    Premier Inn2019-08-22
  5. "——-"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Hotel Manager in London, England
    No Opinion of CEO

    I worked at Premier Inn full-time for more than 5 years

    Pros

    Amazing team and guest Great progression pipeline

    Cons

    Lack of care and consideration from higher management

    Advice to Management

    Higher management to look after the team as people and not see them as just numbers.

    Premier Inn2019-08-17
  6. "Overworked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Leader 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Premier Inn full-time for more than 3 years

    Pros

    Most managers I encountered wanted the best for their hotel, staff and guests which was good. Interacting with new people regularly can be fun and rewarding. Each day could be a new challenge.

    Cons

    High expectations without the pay or incentives to back it up You will be required to work any shifts if you are unable to cover (Including night shifts) Recent restructures have limited career advancement Still using immensely outdated and poor check-in software.

    Advice to Management

    Improve the check-in system. Stop cutting jobs and overloading staff without increasing their pay.

    Premier Inn2019-08-24
  7. "Good to learn how to manage a hotel business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Hotel Manager in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Premier Inn full-time for more than 5 years

    Pros

    Good development opportunities and always learning new ways of working.

    Cons

    Work life balance can be a challenge

    Premier Inn2019-07-30
  8. "Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Receptionist in Nottingham, England
    Recommends

    I worked at Premier Inn full-time for more than a year

    Pros

    The best people ever to work with

    Cons

    New managers are frequent and everything is changed each time to suit them

    Advice to Management

    New managers value the staff you have there most have put in years of hard work

    Premier Inn2019-07-31
  9. "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Head Chef in Swansea, Wales
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Premier Inn full-time for less than a year

    Pros

    working hours, unwanted food which u can munch, good location

    Cons

    extreme level of pushing for productivity in small amount of hours, hot kitchen without ac gets to 30 degrees

    Premier Inn2019-07-31
  10. "Goodbye"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Ops Manager in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Premier Inn full-time for more than 8 years

    Pros

    Guests and some team great!

    Cons

    Forever changing but not necessarily the best for team or guests. Don't understand what it's like to actually run a hotel.

    Advice to Management

    Talk to your staff and appreciate what you have.

    Premier Inn2019-08-20
Found 369 reviews