Is Premier Inn a good company to work for?

Premier Inn has an overall rating of 3.1 out of 5, based on over 1,705 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 44% of employees would recommend working at Premier Inn to a friend and 28% have a positive outlook for the business. The best reviews about Premier Inn have been left by employees working as Hotel Manager , Receptionist and FOH Team Member .

Does Premier Inn pay their employees well?

According to anonymously submitted Glassdoor reviews, Premier Inn employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Premier Inn. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Premier Inn?

44% of Premier Inn employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Premier Inn 2.7 out of 5 for work life balance, 2.8 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Premier Inn?

Housekeeper (243) , Receptionist (194) , Front Desk Receptionist (81) , Duty Manager (75) , Ground Floor Team Member (55) , Night Receptionist (49) , Front of House (48) , Housekeeping (40) , Operations Manager (32) , Chef (26) , Deputy Hotel Manager (22) , Hotel Manager (22) , Hotel Receptionist (18) , Night Team Member (18) , FOH Team Member (16)

What are the pros of working at Premier Inn according to real employee reviews?

"Guests and some team great!" ((in 87 reviews)); "Good pay (and tips if you work in the restaurant/bar)" ((in 82 reviews)); "Some staff are friendly and polite" ((in 72 reviews)); "Most people you work with are nice and helpful." ((in 70 reviews)); "Good training from senior members of staff" ((in 31 reviews))

What are the cons of working at Premier Inn according to real employee reviews?

"Poor management and very rude for no reason" ((in 131 reviews)); "Very Early and long hours" ((in 80 reviews)); "Manager was awful and unhelpful." ((in 65 reviews)); "No work life balance and if your full time you will feel like this ur only life" ((in 49 reviews)); "Time and salary is less" ((in 15 reviews))

What are employees saying about Premier Inn redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Premier Inn redundancy and their outlook for job security at Premier Inn in 2026.

What are the top reviewed Premier Inn locations?

London , Manchester , Birmingham , Glasgow , Edinburgh , Nottingham , Bristol , Leeds , Leicester , Sheffield , Newcastle upon Tyne , Cardiff , Southampton , Chelmsford , Dunstable , Heathrow , Belfast , Bournemouth , Liverpool , Derby , Gatwick , Exeter , Luton , Portsmouth , Epsom , York , Peterborough , Swansea , Saint Albans , Norwich

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Premier Inn

Premier Inn Reviews

3.1

44% would recommend to a friend

(1,593 total reviews)

Dominic Paul

29% approve of CEO

28% positive business outlook

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Premier Inn has an employee rating of 3.1 out of 5 stars, based on 1,593 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Premier Inn employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

2K reviews

1.0

30 Jun 2026

Management Expects Robots, Not Employees

Housekeeper

Recommend

CEO approval

Business outlook

Pros

I can't think any Pros

Cons

Treated Like Machines, Not People

4.0

25 Jun 2026

Great people but scheduling can be short notice

Housekeeper

Recommend

CEO approval

Business outlook

Pros

really good at switching shifts if you can't make it really nice people

Cons

would schedule you shifts the next day with no notice

1.0

24 Jun 2026

Strong camaraderie, but poor management and pay

Reception manager

Recommend

CEO approval

Business outlook

Pros

Lots of friends, camaraderie but not a lotcelse..

Cons

Bad money and lots of responewewsibilities. How that hotel survived, being the flagship but ran by dopeheads, is a mystery. Just a few of us doing the work, higher management patying full time.

Viewing 1 - 3 of 1,593 Reviews

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Jobs at Premier Inn

Housekeeping - Team Member

Housekeeping Team Member

Housekeeping - Team Member

Housekeeping - Team Member