Premier Inn Reviews
52% would recommend to a friend
(738 total reviews)
55% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Poor management and very rude for no reason" (in 77 reviews)
- "Very Early and long hours" (in 68 reviews)
- "I believe there is a residual lack of professionalism fostered by the previous cluster manager who I was told when I first started is not happy unless she leaves a meeting with everyone crying (never worked on me although she tried very hard) and it needs cutting out." (in 54 reviews)
- "No work life balance and alot of 16 hour shifts." (in 34 reviews)
- "Poor training No opportunity for development" (in 16 reviews)
Found 738 of over 1K reviews
Updated 4 Dec 2023
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- 3.04 Dec 2023Ground Floor Team MemberFormer Employee, less than 1 yearLondon, England
Team was amazing we all got on well with each other, everyone on the ground floor was lovely. We all supported each other and got each other through shifts. Sometimes we would cover each other shifts if the other could not make it in.
Standing 8 hrs of shift, not given chairs to sit on. Management sometimes will overwork you and expect you to work 7 days in a row with only one day off. You will be expected to carry heavy bags from time to time. We had a staircase at the entrance of our hotel and guests would often need assisting with their bags. Housekeeping would sometimes not clean guests rooms properly meaning that guests would shout at you. Management could also cut your hours depending on needs of business.
- 1.011 Oct 2023FOHCurrent Employee, more than 3 yearsLondon, England
You might meet some good people you'll end up being good friends with.
Working at PI can be an absolutely draining, demeaning, soul-crushing, nightmarish experience. That is, if you approach the job with a frame of mind that values diligence, efficiency, and rewarding interactions with guests, and among staff members. What you need to understand, as a potential applicant (or guest, for that matter) is that Whitbread's business model is to corner the market by sheer scale of operations, and numbers of locations. This makes them an excellent company to invest in, much less to work for. A pleasant experience for guests and colleagues is simply inconsequential to their objectives. In theory they could have their cake and eat it. They could deliver a positive work environment, and great customer service. But that would require filling up their managing positions with applicants who possess the problem-solving skills, and the emotional intelligence to make it happen. In practice, there are not very many people like that around, and even fewer of them that are available to work for the pay rate that PI is willing to offer. This has led to an entrenched culture of dysfunction and pettiness, and a population of managers with abysmal people’s skills. They will treat guests like a nuisance, employees like vermin, and anyone higher than them in the company hierarchy like the living embodiment of a vengeful god. A case study in poor management, recommended only for research purposes. Unless you are indeed lazy, self-centred and childish, you see hard-working and efficient staff members as a threat to your status, and grovel in front of any other slow-witted, adult-sized infant who happens to outrank you. Then, by all means, apply. They have a manager’s position for you.1
- 2.028 Nov 2023HousekeeperFormer Employee, less than 1 yearHuddersfield, England
Decent pay. Pay increases with more training
The job advertisement is completely misleading. The job states it’s an 8 hour contract, working 4 hours each housekeeping shift. There’s times I’ve left work after 2 hours. No day is ever 4 hours. The employees are all a bit miserable and it’s each to their own. Quite gossipy it seems too. The manager seemed so friendly at first but after it was obvious she has favourites. Wasn’t treat nicely after my first few days. You get told ‘that’s the way it is’ whenever you complain about anything.
- 3.023 Nov 2023Ground Floor Team MemberFormer Employee, more than 5 yearsGlasgow, Scotland
Good benefits, e.g. access to Hypnos mattresses and discounts with a range of companies. Good work life balance with shift work.
Parent company Whitbread determined to cut costs at every corner. This means cutting hours regularly leading to overworked and stressed staff.
- 3.013 Nov 2023Deputy Hotel ManagerFormer Employee, more than 8 yearsSouthampton, England
Previously was able to progress from housekeeper to management position, apprenticeship supported / provided
Managers are not helpful, not supportive and don’t care about your mental well being. Lots of micro managing and no training provided most of the time.
- 4.031 Oct 2023House KeeperFormer Employee, more than 1 yearBirmingham, England
You can work while kids are in school.
If you work in a hotel with no lift its hard physical work carrying heavy bags of linen and rubbish up and down flights of stairs. Constantly pushed to go faster but they also want the rooms to be cleaned to perfection. Impossible expectations with limited time to execute
Premier Inn Reviews FAQs
Premier Inn has an overall rating of 3.3 out of 5, based on over 1,238 reviews left anonymously by employees. 52% of employees would recommend working at Premier Inn to a friend and 42% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.
52% of Premier Inn employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Premier Inn 2.6 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.