Premier Inn Reviews | Glassdoor.co.uk

Premier Inn Reviews

Updated 16 January 2019
314 reviews

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2.9
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Recommend to a friend
Approve of CEO
Premier Inn Managing Director Simon Jones
Simon Jones
114 Ratings

Employee Reviews

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Pros
  • "Good team members, great job if you enjoy customer contact" (in 14 reviews)

  • "The Staff are a great team working together for excellent services in hospitality" (in 10 reviews)

Cons
  • "Work life balance is non existant" (in 22 reviews)

  • "Difficult customers, relatively long hours" (in 21 reviews)

More Pros and Cons

  1. "superviser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Skipton, England
    Current Employee - Supervisor in Skipton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Premier Inn part-time (More than 3 years)

    Pros

    great place to work for nice and clean

    Cons

    need more staff over worked

    Advice to Management

    keep up the good work


  2. "Front of house team member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dunstable, England
    Current Employee - Anonymous Employee in Dunstable, England

    I have been working at Premier Inn part-time (More than a year)

    Pros

    Great team, flexible hours and can be very fulfilling

    Cons

    difficulties employing people who are right for the role

  3. "Area Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in London, England
    Former Employee - Area Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Premier Inn full-time (More than 8 years)

    Pros

    Amazing Culture, progressive business, great work ethic

    Cons

    Things can move slowly in such a large company

    Advice to Management

    Keep doing what you are doing


  4. "Ok but watch what you believe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Receptionist in Glasgow, Scotland
    Current Employee - Night Receptionist in Glasgow, Scotland
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Premier Inn full-time (More than 10 years)

    Pros

    Not many unless your face fits

    Cons

    Will be fed stories by management
    Poor pay for anti social hours


  5. "Receptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Receptionist in London, England
    Current Employee - Receptionist in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Premier Inn part-time (Less than a year)

    Pros

    Great place to work, nice people, really helpful with training as time went on, very understanding with the fact that I am full time student at University

    Cons

    Management can be unprofessional at times, they talk behind your back
    You can’t sit on a chair you have to stand at all times

    Advice to Management

    If you have an issue with a team member rather than talking about it and insulting the person behind their back, just tell them to their face


  6. "Breakfast chef"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Breakfast Chef in Manchester, England
    Current Employee - Breakfast Chef in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Premier Inn full-time (Less than a year)

    Pros

    Friendly staff. Good online training is available for step up

    Cons

    Lack of hours available, some times less than 24 hours a week


  7. "Working in Premier Inn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Premier Inn full-time

    Pros

    Great Company to work for

    Cons

    Long Hours and stress full

  8. "It is a good experience for a student"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ground Floor Team Member in London, England
    Former Employee - Ground Floor Team Member in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Premier Inn part-time (Less than a year)

    Pros

    Training and Experience on a variety of different areas that you would not experience in other parts of the hospitality industry

    Cons

    Low pay for labour and the amount of staff is very low

    Advice to Management

    Hire more native speakers and pay better for ground floor team members or do a lot of jobs that weren’t originally for one person. Although you save money on employment and paying staff, customer service and the reputation of the company is vulnerable


  9. "Premier Inn work experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Premier Inn part-time

    Pros

    I got free breakfast every morning since I worked with the breakfast front of house team. I was allowed to leave super ealier

    Cons

    Pointless, try to find a good place to do work experience, use family members and friends. Repetitive. I'd rather had don something else

    Advice to Management

    Find more enjoyable things to do, I know there's restrictions, bur dont make them polish cutlery its bot fun


  10. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receptionist in Edinburgh, Scotland
    Former Employee - Receptionist in Edinburgh, Scotland

    I worked at Premier Inn part-time (Less than a year)

    Pros

    Flexible work hours and teamwork

    Cons

    Not enough support from the manager