Working at Premier Inn |

Premier Inn Overview

Dunstable, England
10000+ employees
Company - Public
Hotel & Resorts
Unknown / Non-Applicable
Premier Inn is the UK and Ireland’s biggest and fastest growing hotel company, offering quality accommodation at affordable prices. As the only hotel chain in the UK to offer a ‘Good Night Guarantee’ we are extremely proud of our brand which shows ... Read more

Mission: Premier Inn is the UK and Ireland’s biggest and fastest growing hotel company, offering quality accommodation at affordable prices. As the only hotel chain in the UK to offer a ‘Good Night Guarantee’ we are extremely proud of our brand which shows ... Read more

Premier Inn – Why Work With Us?

Following the Government advice on COVID-19, we have had to review our current vacancies and reduced the amount of available roles we have and, in most cases, we have temporarily stopped recruiting. However, you can still sign up for job alerts for when recruitment starts again in the near future.

Premier Inn is the UK’s largest hotel chain, with over 750 hotels in the UK and Ireland, plus over 68,000 rooms in more locations than any other UK hotel brand, you’ll never be far from a Premier Inn. We have ambitious plans to grow to 85,000 rooms by 2020.

Premier Inn continues to lead the YouGov Hotel Brand Index and has retained its title as ‘Best Value Hotel’ for the seventh year running.  In addition, 618 of our hotels have received TripAdvisor’s Certificate of Excellence, awarded to hotels that consistently achieve outstanding guest reviews.  


We want our hotels and restaurants to be places our team are proud to work in, while providing the best possible experience for our guests. Our hotels and restaurants are accessible and inclusive – no matter who you are, we believe in building on our team’s potential and making sure our team members get the most from their time with us.

We’re for everyone

We know that diverse teams make winning teams. We’re committed to actively breaking down barriers to entry so that we can be an inclusive and representative employer. And once our team members are part of the Premier Inn family, we are committed to ensuring they feel represented and respected, regardless of how they identify.

Whether you're working with us, or enjoying our hospitality, our hotels and restaurants are the most welcoming places to be thanks to our friendly staff and how accessible our buildings are. We pride ourselves on making sure that every single person we work with, or serve, feels welcome.

We invest in people

With leading training and development programmes, we're a place you can really build your career. We support our team members to develop their careers through a range of  training opportunities, including our leading apprenticeship programmes, whatever their age or ability. We care about helping our team members be the best they can be through supporting cross functional and meaningful career development.

Team member wellbeing

We want to ensure that everyone we work with feels welcome at Whitbread. Through listening genuinely to our team members, we are able to work to effectively support their physical and mental wellbeing.

We have over 800 hotels across the UK and every single one of them is built into a community. We pride ourselves on playing an active role in those communities, whether that’s through charity fundraising, volunteering or providing work experience opportunities.

We’re part of the community

Every time a new hotel or restaurant opens, we’re joining a new community. We support and sponsor each team member at our new sites to volunteer three hours to a local cause that both they and local residents are passionate about. This can be anything from picking up litter to redecorating community centres or donating to food banks. It works for everyone – we learn more about the communities we’re part of, and the community gets to see more of who we really are.

We support GOSH

We’ve been partnered with the fantastic Great Ormond Street Hospital Children’s Charity (GOSH) since 2012. Since then we’ve raised over £15m through our teams, guests and suppliers. £7.5m of this helped to build the Premier Inn Clinical Building; a new, much-needed facility at the hospital.

Premier Inn team members voted overwhelmingly in favour of continuing our partnership with GOSH in 2017 and we pledged to raise a further £10 million towards a new Sight and Sound Centre. Due to open in 2020, the centre will be the first dedicated medical facility for children with sight and hearing loss in the UK.

We care about our customers

We’re proud to serve high quality, great-tasting food and drink. That’s why we’re committed to improving the nutritional value of our menu by continuing to reduce sugar, salt and calories and will continue to develop inclusive menus for customers with a range of dietary needs. We will do this in a responsible and transparent way whilst maintaining great taste, quality and value for money for our guests. Not only this but we are striving to be a leader in our sector for delicious, appealing and healthier children’s food.

We know our work affects the environment and the people around us, which is why we have industry leading targets across our programme to reduce our impact on the environment and respect the human rights of workers across our value chain.

We source responsibly

We only work with suppliers who share our values and meet our high standards. We pride ourselves on working with our suppliers to continuously ensure that human rights are respected across our value chain and source products to internationally recognised sustainability standards.

For example, we source Farm Assured beef from the UK & Ireland, our milk from Red Tractor Standard-assured British farms and were the first UK hotel and restaurant chain to sustainably source all wild-caught fish to MSC certification standards.

We're reducing our carbon footprint

We’re committed to reducing our carbon footprint, and we’re already really proud of our achievements so far; we use 100% renewable energy to power our hotels, and we have solar panels installed on over 180 of them. We’ve also planted roof gardens on some of our hotels to help support local biodiversity, and encourage birds, bees and other wonderful wildlife to thrive at our buildings.

We’ve recently set an industry-leading target to reduce our carbon emissions intensity by 50% by 2025 and 84% by 2050.

We're reducing our waste

All waste from our hotels and restaurants is diverted from landfill, and we recycle all of our beds, pillows and duvets. We’re working to remove all unnecessary single-use plastics from our hotels and restaurants by 2025. We were also the first business in the UK to sign up to Refill – offering free water bottle refills at over 3000 sites.


Premier Inn Reviews

  • Featured Review

    "Amazing Company"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Receptionist in Leicester, England
    Current Employee - Receptionist in Leicester, England
    Positive Outlook
    Approves of CEO

    I have been working at Premier Inn part-time (More than a year)


    Flexibility, Hours, Environment, Support from managment


    Pay, but who wouldn't say that

    Advice to Management

    Nothing. My manager is amazing, she is supportive, approachable, kind and really looks after us. She really is great at her job. She is the kind of manager everyone deserves!

See All 468 Reviews

Premier Inn Photos

Premier Inn photo of: Our amazing float at the 2015 Lord Mayors Show
Premier Inn photo of: The first ever Premier Inn Bed Push Challenge
Premier Inn photo of: Premier Inn Newcastle City work placement graduates
Premier Inn photo of: Premier Inn & hub by Premier Inn teams @ The Sun Road Show
Premier Inn photo of: Our Premier Inn Kensington cluster winning a Springboard for Excellence award for Diversity in Employment
Premier Inn photo of: Practising the Lenny bed-flop
See All PhotosSee All

Premier Inn Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Front of House Team Member Interview

    Anonymous Employee in Chelmsford, England
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at Premier Inn (Chelmsford, England) in June 2017.


    I applied on indeed then got an email a few days later inviting me for an interview. I went for the interview then a week later I got another email inviting me for a on job work experience. It was a few hours in the restaurant and bar. A week later I got a call saying I got the job.

    Interview Questions

See All 74 Interviews

Premier Inn Awards & Accolades

  • Best Midscale Hotel Brand, Business Travel Awards, 2015
  • 25 Best Big Companies to Work For, The Sunday Times (UK), 2015
  • Top Employers UK, Top Employers Insitute, 2015
  • Top Employers UK, Top Employers Institute, 2014
  • Best UK Economy Hotel Brand, British Travel Awards, 2014
See More

Work at Premier Inn? Share Your Experiences

Premier Inn
  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate