23 May 2025
Proact First Line Operations Support reviews
4.0
65% would recommend to a friend
Jonas Hasselberg
Not enough data to show CEO approval
65% positive business outlook
Reviews by job title
3 reviews
2.0
2 Aug 2022
Recommend
CEO approval
Business outlook
Pros
Decent coworkers Hybrid working has been introduced although would rather more days from home Convection microwave
Cons
No manager for the service desk at the moment following their departure Grueling 12 hour shifts rotating between days/nights (Little support for major incidents on night shift) Unmanageable workload for the amount of staff High attrition - More people going out than coming in
2.0
5 Apr 2022
WFH could resolve all their issues
Current employee, more than 1 year
Glasgow, Scotland
Recommend
CEO approval
Business outlook
Pros
The people you work with make the job. That's it.
Cons
Wages don't compare to similar roles in other companies. The insistence to have people in the office when it wasn't necessary for 2 years. The lack of training on the job in anything of real substance that can be measured. Like a qualification or vendor certificate etc. Travelling to the office can't turn your 12 hour shift into a 13 or 14 hour day depending on where you life which doesn't seem remotely human since this can't be avoided with WFH
