Relay Payments Customer Support Representative reviews

2.5

7% would recommend to a friend

(4 total reviews)
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Ryan Droege

44% approve of CEO

7% positive business outlook

Reviews by job title

4 reviews
2.0
21 Feb 2026
Recommend
CEO approval
Business outlook

Pros

I don’t think working here has provided me with anything exceptional.

Cons

To put it simply, the leadership of Relay Payments is fake and awful. Our leaders pretend like everything here is great, but they verbally abuse and yell at employees behind the scenes. In fact, the leadership often blames the employees for everything that goes wrong in the workplace. Our leaders never take accountability for their actions, and they’re quick to blame employees for their own poor decision-making. I don’t recommend this company, especially with its current leadership.

3.0
28 Jan 2026
Recommend
CEO approval
Business outlook

Pros

You may meet nice people. Free lunch.

Cons

Work in-office. Management may backstab you because they are overworked. People have to cry and kiss up to be heard.

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Relay Payments Response
4mo
Relay is a values-driven organization, and we invest heavily in creating clear, accessible channels for feedback and dialogue. Expectations around communication, trust, and accountability are widely discussed and reinforced, and we encourage team members to raise concerns directly through the many formal and informal avenues available. Open communication is a shared responsibility, and it’s important to us that feedback is voiced in real time so it can be addressed. Our in-office, fast-paced environment is intentional and central to how we collaborate and move quickly as a company. We recognize that this type of environment isn’t the right fit for everyone, and that’s okay. We aim to be transparent about how we work so people can make the best choice for themselves. Best of luck in your next chapter.
5.0
5 Apr 2022

Relay Rave

Recommend
CEO approval
Business outlook

Pros

Relay is a progressive company where everyone is urged to use radical candor in evaluating the company on a regular basis. They are committed to a workforce in which everyone is provided with all that they need to be successful and you know that you are a part of something special!

Cons

I haven't discovered a con yet!

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Relay Payments Response
4y
Thank you for writing a review! We agree that we've got something special going on here at Relay Payments. We are helping an under-served industry receive modern, instant and secure payment networks to make their lives easier and save time. Not to mention, we're doing it with a team that believes We're All In It Together! Thanks again for sharing your feedback.
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