SMS InfoComm Reviews

The laptop training at this place is a dysfunctional mess. I had to literally write my own curriculum and piece together disjointed instructions of 5 different "Instructors" . I worked here for 4 months and they fired me because "contract had ended". I am grateful for the eloquent lay off but I believe I was let go because I couldn't make their impossible quota. Most technicians don't make the quota consistently (the numbers are available freely to see for employees) unless they have extra help. I know this because at the beginning I was lucky enough to work with someone that helped me. There are over ten different laptops models that techs are expected to repair. The cycle for each laptop requires an elaborate data entry process, part submission process, part receive process,troubleshooting and of course the repairs themselves. The hamster wheel job requirement of getting 8 of these things out the door without error is (in my opinion) a joke. I believe the managers know this (my personal opinion) but for some reason they pretend this is perfectly reasonable. My opinion is that they've buried themselves into a corner and have to keep the myth alive. In my opinion a pump and dump of hires and fires keeps the illusion going so warehouse management can shift the blame to employees (my opinion) . If you can't keep up with the 15 percent of workers that hit KPI ( and that receive special treatment in my opinion) then management will just fire you to keep from confronting company dysfunction (my opinion). While I worked here I pointed out daily many things that could make the process more streamlined and I was mostly ignored or marginalized. At the beginning I made numerous suggestions about how much of a mess the training is and initially the manager took my suggestions into account as if my suggestions are something new. My suggestions regarding streamlined training are all common sense. The fact that she acted surprised by my revelations is a sign that this place is managed by a culture that buries it's head in the dirt (in my opinion). I believe my suggestions are not and were not new and the real problem is the repair team is managed by unassertive, unaware, under-educated people trying to keep their jobs (My opinion) . They are nice, personable and have a stern demeanor, but beyond that they are just clods in the machine with no power and fearful of losing their own jobs(My opinion) I have a ton of examples of the dysfunction I witnessed . It was so omnipresent you really need to see it in the first person to appreciate it. I won't bore you with the details , instead I will share one little tiny example that may sound silly but that is indicative of the overall culture. Early on when I was in training I asked a lower-level manager for a particular screw missing from a laptop. They said with a straight face, I kid you not: Paraphrasing but near identical: "Huh? I don't know, I don't have any........go look on the ground or something". Yes, someone at the management level said that to me with a completely straight face as if this is acceptable business acumen at a repair shop owned by a fortune 500 company. Let me quote it again. "I don't know, go look on the ground or something". WTF? Now magnify that kind of clueless tone times a thousand. Imagine if a manager asked an employee a question and the employee gave that kind of response. let that sink in. "I don't know, go look on the ground or something". In my opinion the reset button needs to be hit on the management that runs the laptop repair part of the business. Also, get some nicer stations with less clutter. The workstations are trashy looking and dumpy.

hours are horrible, not much flexibility, lots of meetings but nothing really changes, and workload is reasonable but due to lack of organization and personal/comfortable workspace; it's nearly impossible to keep up with demands