SSP Limited Reviews

3.8

71% would recommend to a friend

(247 total reviews)

Martyn Matthews / Stuart Redfearn

Not enough data to show CEO approval

68% positive business outlook

SSP Limited has an employee rating of 3.8 out of 5 stars, based on 247 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SSP Limited employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

247 reviews
1.0
11 Nov 2020
Recommend
CEO approval
Business outlook

Pros

Very few talented and dedicated individuals that are keeping the company afloat. None in HR or Management.

Cons

Very high attrition rates as reflected in other reviews. Not only by staff but brokers too. *PR. Everything is purely PR, meaning a positive spin is applied to most news and in converse if you present a view to the contrary then you are purely being negative, similar to Donald Trump's view of the world. Any actual positive news is overhyped. *Transformation Programme. Recent transformation programme was/is an internal failure as senior project managers consistently lie about delivery often blaming technical teams yet none have worked on large technical projects previously, and this results in poor to non-existent technical project planning. The entire Senior Project Management team often mock technical approaches in projects plans and any due diligence. Why? it places the onus on them, with such an approach it's difficult to blame others for project slippages. Senior PM's are clearly under pressure to run projects "on-time", not deliver improvements. The business looks to consolidate its sites in Halifax and Aldershot. The office move in GSC India was to a tax-free jurisdiction. Poor investments into Datacenter infrastructure despite huge reputational damage due to datacenter outage in 2016 resulting in data loss. The datacenter that failed was recently again considered to be reinstated as a site due to cost-cutting measures across the business. It is nothing more than a server room rather than a Datacenter. *Management. Regarding the other negative reviews about under-qualified management; Internal promotions are reserved for those that will uphold the internal PR values and bend all legalities and serve as yes men to the middle or senior management or People are promoted into roles out of their capabilities so they remain as yes men and are not aware of the true status for their area of management. Teams are instantly displaced as a result and this is intentional. Absolutely repetitive in behaviour and has been witnessed over the years with the cycling of new middle management seems like tactics senior managers employ before trying to sell off the company to new investors. This is the theme that is being reflected in all the negative reviews on glass door for this company. Most long-standing employees and managers only partake in politics rather than work to survive the horrid, incestuous, and criminal culture as their skills and knowledge are outdated, due to being overworked and under-invested in training. "Directors" and "Head of" are like dictators with a veneer of democracy, they have side-kicks in the teams that everyone knows about to assist them in their quest for control. They do psychology manipulate, turn colleagues against you, propel lies about your character if you don't tow their political line or speak the truth or ask truthful questions that should result in a constructive debate. Which I experienced first hand. All external sites are monitored by "Managers" for negative reviews. I have seen pressure being applied from these managers to individuals to remove public posts that mention anything close to the truth that is damaging to SSP's reputation as the HR director is not happy with such occurrences. Finally, the majority of approx 300- 400 UK employees don't even state that they work at SSP despite some having active Linkedin profiles.

1.0
14 Jul 2018
Recommend
CEO approval
Business outlook

Pros

Amazing colleagues to work with Convenient work location, great workplace Flexi work-hours

Cons

Lot of dictatorship at top, lot of show off Cost challenge but loves to waste money on trips and townhalls in India Salary cuts for managers, late increments, lay offs Values are only for staff not for leaders

avatar
SSP Limited Response
7y
As always thank you for taking the time to write a review. Its great to hear that you enjoying working with your colleagues. However you are clearly unhappy with your employment at SSP and feel very personal about certain things. I absolutely agree with you that values should be for leaders as well as staff. Hopefully you will recall that we actually did 360 on our exec team and business heads in the last 6 months. Most of them have then also been very transparent about the results and what they will do differently as a result. We do have a focus on cost at the moment and we are trying to ensure value for everything we commit to spending. Whilst I am not aware of anyone having a salary cut I am aware that our COO aims to travel to India 4 times per year and these often coincide with Townhalls. We have over 300 employees in India and it is important they have exposure and engagement with our executive team so therefore this is a key part of our engagement strategy. We would welcome any sensible suggestions on how we should be investing money at SSP, and would encourage you to use our Good ideas scheme or speak to HR if you have any suggestions.
1.0
4 Aug 2016

Pure Broken

Recommend
CEO approval
Business outlook

Pros

The people on the Pure support desk are great fun to work with, you're able to laugh and joke with almost anyone there.

Cons

Where to start: 1. The product is unstable and unusable at the best of times. The basic functionality /generally/ works, but the product itself is riddled with years old bugs that have yet to be fixed. 2. Lack of Development Communication - As mentioned there are many, many outstanding bugs from years back. There's no communication from development as to if/when they're going to be fixed. Add this to changes to the system that make no justifiable sense and you've got a recipe for Pure disaster. 3. Understaffed and Overworked - Support teams regularly take overflow from other teams and individuals that feel they're above taking phone calls. Combined with massive incoming demand and ever growing backlogs it's impossible to get anything done. 4. Higher Management Won't Intervene - All of the above have been reported to senior management several times by various members of the support team, yet it's another issue that SSP are turning their backs on and pretending that if they ignore it for long enough it'll go away. 5. Lack of Ownership - There seems to be a general attitude of "why should I do this" or "I'll do it later" within SSP. Management will promise you training and keep delaying it until you forget and become complacent. People promise callbacks that they have no intention of delivering. Enhancements and Problems are identified that no one has any intention of fixing. The list goes on and on. SSP needs a complete overhaul of their upper management. They like to think they're a cool, modern company yet for as much as they try and convey this their efforts to actually innovate and grow are nonexistent. If the company got itself into shape and actually cultivated the image and values they profess to already have it would be a fantastic place to work. As it is, poor effort.

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Glassdoor has 258 SSP Limited reviews submitted anonymously by SSP Limited employees. Read employee reviews and ratings on Glassdoor to decide if SSP Limited is right for you.