Santander Reviews | Glassdoor.co.uk

Santander Reviews

Updated 20 October 2018
316 reviews

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UK - All CitiesFull-timePart-time

3.1
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Approve of CEO
Santander CEO Nathan Bostock
Nathan Bostock
44 Ratings

316 Employee Reviews

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Pros
Cons
  • "You will not have Work/Life Balance at all" (in 75 reviews)

  • "I would never work here if I was a settled "grown-up" married with children because there is no work-life balance" (in 30 reviews)

More Pros and Cons

  1. "A Corporate and Commercial Bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSG Corporates Transactions & Executions in London, England
    Current Employee - RSG Corporates Transactions & Executions in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Santander full-time (More than 8 years)

    Pros

    Willing to become the shop-to-go for Corporate and Commercial customers.

    Cons

    Hard to find as career progression has been okay.


  2. "very basic pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Leicester, England
    Former Employee - Customer Advisor in Leicester, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Santander (More than 3 years)

    Pros

    great atmosphere and great environment to wok in

    Cons

    low pay they could honestly pay abit more

  3. "One of the best companies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in London, England
    Current Employee - Customer Service Advisor in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Santander full-time (More than a year)

    Pros

    Good working strategy, motivating managers, support in your progression.

    Cons

    Not a cons at all


  4. "Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative in Stockton, East of England, England
    Former Employee - Administrative in Stockton, East of England, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Santander full-time (Less than a year)

    Pros

    Good working environment for you to work in

    Cons

    Stressful as you are constantly working on the computer

    Advice to Management

    Breaks to last a little longer


  5. Helpful (1)

    "Incompetent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CIB Management in London, England
    Current Employee - CIB Management in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Santander full-time

    Pros

    Nice people, that's about it really. A lot of people try to make things better but they do not have the responsibility.

    Cons

    Lack of investment, almost every system is ancient and non-functional. Senior management does not make decisions and relies on external consultants who just line their own pockets without making any impact. If you have worked in any respectable bank, you would not believe how EVERYTHING here does not work. It appears most senior management lack the knowledge to be an SME in their field.

    Advice to Management

    Stop trying to hide the problems and rectify them. As much as it is good to keep staff, fresh blood is needed to really bring a culture of innovation which this bank systematically lacks.


  6. "Customer Service Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Glasgow, Scotland
    Current Employee - Customer Service Executive in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Santander full-time (More than a year)

    Pros

    good development opportunities, good employer,

    Cons

    slow to develop despite many opportunities, low pay


  7. "Good Benefits but......"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in London, England
    Former Employee - Project Manager in London, England

    I worked at Santander (More than a year)

    Pros

    Excellent benefits, good working hours

    Cons

    very laid back attitude, emails do not get answer , people tend to take advantage of flexible working hours, promotions are difficult to attain

  8. "Overall a decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Customer Services in Thornaby-on-Tees, England
    Current Employee - Mortgage Customer Services in Thornaby-on-Tees, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Santander full-time (More than a year)

    Pros

    Lots of support, friendly atmosphere, decent benefit package. As far as call centre work goes about as good as it gets. Clear structure & well managed. Once you get the knowledge down it is a genuinely enjoyable job, I honestly don't mind going to work everyday.

    Cons

    Steep learning curve to begin with, progression opportunities limited to management/corporate roles. Wage slightly lower than comparable jobs in the area.

    Advice to Management

    Generally pleased with management. Quite a few agents express interest in moving onto mortgage advice, you have a large talent pool that isn't being tapped.


  9. "Its ok..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in London, England
    Current Employee - Customer Service Manager in London, England

    I have been working at Santander full-time (More than 5 years)

    Pros

    Really good benefits for example pension, shares and retail discounts.

    Cons

    Never enough staff to run branches. No clear progression


  10. "Good People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Control Analyst in Bradford, Yorkshire and the Humber, England
    Former Employee - Financial Control Analyst in Bradford, Yorkshire and the Humber, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Santander full-time (More than 8 years)

    Pros

    Lots of knowledge amongst the staff who are friendly and approachable.
    Great staff benefits.
    Good on site facilities.

    Cons

    None spring to mind - I left my role after many years due to moving away from the area.


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