Santander Reviews | Glassdoor.co.uk

Santander Reviews

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Found 369 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
54%
Recommend to a Friend
62%
Approve of CEO
Santander CEO Nathan Bostock
Nathan Bostock
66 Ratings
Pros
Cons
  • "Hours don't contribute to a great work/life balance(in 80 reviews)

  • "Hard to keep engaged with the constant negativity brought about bt senior management(in 59 reviews)

More Pros and Cons
  1. "A Corporate and Commercial Bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - RSG Corporates Transactions & Executions in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Santander full-time for more than 9 years

    Pros

    Willing to become the shop-to-go for Corporate and Commercial customers.

    Cons

    Hard to find as career progression has been okay.

    Santander2018-10-20
  2. "Audit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Auditor in London, England

    I worked at Santander full-time for more than 2 years

    Pros

    Great group of people and good place to learn.

    Cons

    It is a subsidiary of a spanish bank.

    Santander2019-05-14
  3. "Santander Belfast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Mortgage Consultant in Belfast, Northern Ireland
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Santander full-time for more than 6 years

    Pros

    Friendly staff Business managers very approachable Benefits such as pension, season tickets, buying/selling leave

    Cons

    Constant process changes Hours don't contribute to a great work/life balance Pay Job roles can be monotonous

    Advice to Management

    Review pay structure Keeo the benefits as it is keeping employees

    Santander2019-05-13
  4. "Santander call centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Bradford, Yorkshire and the Humber, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Santander full-time for more than 2 years

    Pros

    Decent pay good rewards fair management, christmas do every year too which is fun.

    Cons

    Have to open a bank account with santander.

    Advice to Management

    None

    Santander2019-05-11
  5. "Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Branch Manager in Cambridge, East of England, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Santander full-time for more than 9 years

    Pros

    Good benefits and career progression

    Cons

    Lack of communication and direction Goal posts being moved a lot

    Advice to Management

    Better transparent honest communication

    Santander2019-05-10
  6. "Not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Advisor in Liverpool, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Santander part-time for more than a year

    Pros

    Ton of support from colleagues and team leaders Good pay for part time but they will work you a lot

    Cons

    Unrealistic set targets, too much to learn with not enough time. Breaks set to the second. Cannot go over even by 1 minute. Too controlling - I felt I was in the army. Treated like crap from customers and expected to take it. You would take the stress from work back home.

    Advice to Management

    Unrealistic targets need to be looked at. AHT, breaks, expected knowledge of systems & products are very very high but the training is so quick it’s unrealistic expectations to the employees - reason I left

    Santander2019-05-17
  7. "Salary and working hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sheffield, England

    I worked at Santander full-time for more than a year

    Pros

    Nice environment, colleagues are friendly, enough support from coaches and managers

    Cons

    The wages can be better and working hours can be more flexible too

    Advice to Management

    Management should be a little uptight with staffs and feedbacks from staffs should be considered

    Santander2019-04-27
  8. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Fraud Agent in Milton Keynes, England
    Approves of CEO

    I worked at Santander full-time for more than 4 years

    Pros

    Great employee support, benefits, pension

    Cons

    Hours of work can be mixed

    Santander2019-04-24
  9. Helpful (1)

    "Branches are dying, stop denying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Personal Banker in London, England
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at Santander for more than 4 years

    Pros

    Great entry level role into the finance industry. Allows you to build up strong customer service skills and be exposed to the world of retail banking. Pension is matched.

    Cons

    Recognition tends to be verbal and gives you a false sense of progression, promotions are rare. Branches are short staffed permanently putting pressure on staff and subsequently customers. This effects bonuses which are ‘customer service’ based, you find branches with a bigger footfall go without whilst the ghost branches get recognised with monetary award for their hard work. Computer systems are temperamental, including...

    Show More

    Advice to Management

    Recognise your performers with promotions and succession plans. Shake up your staff if they are not performing. Invest heavily into digital and innovation.

    Santander2019-04-17
  10. "Messy place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - SCIB UK in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Santander full-time for more than 20 years

    Pros

    Benefits are good Flexible hours Location is convenient

    Cons

    Run like the civil service - chaos. Don't expect anything to work Everything is manual - rewind back to the 80's. Want something to get done? Need answers? Keep waiting or do it yourself Getting worse - a very uninspiring bank

    Advice to Management

    Where are you? What do you do?

    Santander2019-04-30
Found 369 reviews