Santander Reviews | Glassdoor.co.uk

Santander Reviews

Updated 15 Nov 2019

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3.2
59%
Recommend to a Friend
67%
Approve of CEO
Santander CEO Nathan Bostock
Nathan Bostock
106 Ratings
Pros
  • "tima oportunidade de aprendizado e desenvolvimento tanto pessoal quanto profissional(in 431 reviews)

  • "Grande possibilidade de aprendizagem e plano de carreira bem definido;(in 409 reviews)

Cons
  • "Falta de suporte e apoio ao funcion(in 351 reviews)

  • "proposto e o que acontece na ponta(in 180 reviews)

More Pros and Cons
  1. "Great company and support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Advisor in Sheffield, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Santander full-time for less than a year

    Pros

    Great supportive management, great company rewards and discount. Company policies that really look after the staff.

    Cons

    Pay should be higher for the amount of investment, responsibility and for the amount of knowledge you need to gain and learn to do the job. The training is like 9 weeks, which is sufficient but it just tells you how much you need to know to do the job. Definitely should be higher pay. You could easily find a contact sales role where a an average call lasts 10 minutes and get £300-400 more, with little training and... little investment. This job is rewarding as you help to make a meaningful difference in people life’s, but should be rewarded better.

    Show More
    Santander2019-10-19
  2. "Risk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in London, England
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Santander full-time for more than 8 years

    Pros

    Great work life balance and collaborative work culture. Salary is acceptable for the work required.

    Cons

    Progression is limited especially anything above senior manager level

    Advice to Management

    The banks are too forgiving to underperformers especially at levels above senior managers

    Santander2019-11-15
  3. "Friendly and exciting place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Corporate and Investment Banking Graduate in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Santander full-time for less than a year

    Pros

    Strong focus on friendly and cooperative working culture, relatively new and small company so lots of scope for growth, lots of responsibility & integration with higher levels at the bank

    Cons

    Organisation could be improved

    Santander2019-11-14
  4. "Good atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Risk Analyst in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Santander full-time for more than 3 years

    Pros

    Friendly and supportive people, quite relaxed atmosphere

    Cons

    Not easy to progress in career

    Santander2019-11-11
  5. "HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Leader in Leeds, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Santander full-time for more than 5 years

    Pros

    Flexible hours and nice people

    Cons

    Not strict enough and bad HR policies.

    Advice to Management

    Be more assertive.

    Santander2019-11-10
  6. "Good place"

    StarStarStarStarStar
    Current Employee - CSA - Customer Service Associate in London, England
    Recommends

    I have been working at Santander part-time for more than 8 years

    Pros

    Good , fun, place to be

    Cons

    Nothing at all very good

    Santander2019-11-03
  7. "Recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mortgage Advisor in Chesterfield, England

    I have been working at Santander full-time for more than a year

    Pros

    Secure role, good basic salary, progression opportunity

    Cons

    Training course could have been condensed

    Santander2019-10-30
  8. "Great work and family balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Bootle, Merseyside, North West England, England
    Recommends
    Positive Outlook

    I worked at Santander full-time for more than 8 years

    Pros

    Full optional work timetables Friendly atmosphere

    Cons

    Repetitive work Young workforce

    Advice to Management

    Great support

    Santander2019-10-14
  9. "Sweet and Sour"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oxford, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Santander full-time for more than 3 years

    Pros

    - No sales targets, all about the customer experience - Try to accommodate if employees move and need a job transfer

    Cons

    - Salary and bonus structure is below average - only promoted if your face fits rather than the quality of your work - computer system is honestly the worst I have ever seen. So complicated and difficult to use

    Advice to Management

    Make our jobs easier with a new, simple computer system. The less we have to worry about making a mistake (which is way too easy) the more time and focus we have in helping our customers

    Santander2019-10-29
  10. "Unhealthy "old boys" Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Liverpool, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Santander full-time for more than 8 years

    Pros

    Pay is satisfactory for the work undertaken

    Cons

    Senior management in Santander Corporate aren't interested in truly adopting the behaviours they set, which has become painfully obvious given they've just got rid of a large number of staff and dumped all the workload on the remaining staff, which is crushing everyone as there hasn't been training or up skilling and the senior team haven't don't anything to guage whether there is capacity / resource now for the... workload. Staff are speaking up and being met with a brick wall. Ratings recently have become harsh across the board - management have made clear they are getting pressure to decrease ratings (assuming for cost) regardless of actual performance. But due to the ratings system being entirely arbitrary you cannot argue. Agree with previous comments that to get promotions you just need to suck up to a member of the senior team and you will get promoted regardless of actual ability or experience. To that end, it really helps if you're a white guy and part of the "old boys network". Senior management at almost every level are made up of white men. Minimal diversity. Noone is happy, all staff constantly roll their eyes whilst on the calls with the executive team. I don't know anyone who actually believes a word they say.

    Show More

    Advice to Management

    Changes would need to come from above Santander Corporate in the UK

    Santander2019-10-28
Found 463 reviews