Santander Reviews

Pros

Great supportive management, great company rewards and discount. Company policies that really look after the staff.

Cons

Pay should be higher for the amount of investment, responsibility and for the amount of knowledge you need to gain and learn to do the job. The training is like 9 weeks, which is sufficient but it just tells you how much you need to know to do the job. Definitely should be higher pay. You could easily find a contact sales role where a an average call lasts 10 minutes and get £300-400 more, with little training and... little investment. This job is rewarding as you help to make a meaningful difference in people life’s, but should be rewarded better.

Pros

Strong focus on friendly and cooperative working culture, relatively new and small company so lots of scope for growth, lots of responsibility & integration with higher levels at the bank

Cons

Organisation could be improved

Pros

Friendly and supportive people, quite relaxed atmosphere

Cons

Not easy to progress in career

Pros

Flexible hours and nice people

Cons

Not strict enough and bad HR policies.

Advice to Management

Be more assertive.

Pros

Good , fun, place to be

Cons

Nothing at all very good

Pros

Full optional work timetables Friendly atmosphere

Cons

Repetitive work Young workforce

Advice to Management

Great support

Pros

- No sales targets, all about the customer experience - Try to accommodate if employees move and need a job transfer

Cons

- Salary and bonus structure is below average - only promoted if your face fits rather than the quality of your work - computer system is honestly the worst I have ever seen. So complicated and difficult to use

Advice to Management

Make our jobs easier with a new, simple computer system. The less we have to worry about making a mistake (which is way too easy) the more time and focus we have in helping our customers

Pros

Pay is satisfactory for the work undertaken

Cons

Senior management in Santander Corporate aren't interested in truly adopting the behaviours they set, which has become painfully obvious given they've just got rid of a large number of staff and dumped all the workload on the remaining staff, which is crushing everyone as there hasn't been training or up skilling and the senior team haven't don't anything to guage whether there is capacity / resource now for the... workload. Staff are speaking up and being met with a brick wall. Ratings recently have become harsh across the board - management have made clear they are getting pressure to decrease ratings (assuming for cost) regardless of actual performance. But due to the ratings system being entirely arbitrary you cannot argue. Agree with previous comments that to get promotions you just need to suck up to a member of the senior team and you will get promoted regardless of actual ability or experience. To that end, it really helps if you're a white guy and part of the "old boys network". Senior management at almost every level are made up of white men. Minimal diversity. Noone is happy, all staff constantly roll their eyes whilst on the calls with the executive team. I don't know anyone who actually believes a word they say.

Advice to Management

Changes would need to come from above Santander Corporate in the UK