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    Santander Reviews

    Updated 20 October 2018
    316 reviews

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    UK - All CitiesFull-timePart-time
    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Santander CEO Nathan Bostock
    Nathan Bostock
    44 Ratings

    316 Employee Reviews

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    Pros
    Cons

    • "You will not have Work/Life Balance at all" (in 75 reviews)

    • "I would never work here if I was a settled "grown-up" married with children because there is no work-life balance" (in 30 reviews)

    More Pros and Cons

    1. "A Corporate and Commercial Bank"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - RSG Corporates Transactions & Executions in London, England
      Current Employee - RSG Corporates Transactions & Executions in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Santander full-time (More than 8 years)

      Pros

      Willing to become the shop-to-go for Corporate and Commercial customers.

      Cons

      Hard to find as career progression has been okay.

    2. "very basic pay"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Advisor in Leicester, England
      Former Employee - Customer Advisor in Leicester, England
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at Santander (More than 3 years)

      Pros

      great atmosphere and great environment to wok in

      Cons

      low pay they could honestly pay abit more

      3. Join the Santander team
      See Our Latest Jobs

    3. "One of the best companies"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Advisor in London, England
      Current Employee - Customer Service Advisor in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Santander full-time (More than a year)

      Pros

      Good working strategy, motivating managers, support in your progression.

      Cons

      Not a cons at all

    4. "Administrator"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Administrative in Stockton, East of England, England
      Former Employee - Administrative in Stockton, East of England, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Santander full-time (Less than a year)

      Pros

      Good working environment for you to work in

      Cons

      Stressful as you are constantly working on the computer

      Advice to Management

      Breaks to last a little longer

    5. Helpful (1)

      "Incompetent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - CIB Management in London, England
      Current Employee - CIB Management in London, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Santander full-time

      Pros

      Nice people, that's about it really. A lot of people try to make things better but they do not have the responsibility.

      Cons

      Lack of investment, almost every system is ancient and non-functional. Senior management does not make decisions and relies on external consultants who just line their own pockets without making any impact. If you have worked in any respectable bank, you would not believe how EVERYTHING here does not work. It appears most senior management lack the knowledge to be an SME in their field.

      Advice to Management

      Stop trying to hide the problems and rectify them. As much as it is good to keep staff, fresh blood is needed to really bring a culture of innovation which this bank systematically lacks.

    6. "Customer Service Executive"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Executive in Glasgow, Scotland
      Current Employee - Customer Service Executive in Glasgow, Scotland
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Santander full-time (More than a year)

      Pros

      good development opportunities, good employer,

      Cons

      slow to develop despite many opportunities, low pay

    7. "Good Benefits but......"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Project Manager in London, England
      Former Employee - Project Manager in London, England

      I worked at Santander (More than a year)

      Pros

      Excellent benefits, good working hours

      Cons

      very laid back attitude, emails do not get answer , people tend to take advantage of flexible working hours, promotions are difficult to attain

    8. "Overall a decent place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Mortgage Customer Services in Thornaby-on-Tees, England
      Current Employee - Mortgage Customer Services in Thornaby-on-Tees, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Santander full-time (More than a year)

      Pros

      Lots of support, friendly atmosphere, decent benefit package. As far as call centre work goes about as good as it gets. Clear structure & well managed. Once you get the knowledge down it is a genuinely enjoyable job, I honestly don't mind going to work everyday.

      Cons

      Steep learning curve to begin with, progression opportunities limited to management/corporate roles. Wage slightly lower than comparable jobs in the area.

      Advice to Management

      Generally pleased with management. Quite a few agents express interest in moving onto mortgage advice, you have a large talent pool that isn't being tapped.

    9. "Its ok..."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Manager in London, England
      Current Employee - Customer Service Manager in London, England

      I have been working at Santander full-time (More than 5 years)

      Pros

      Really good benefits for example pension, shares and retail discounts.

      Cons

      Never enough staff to run branches. No clear progression

    10. "Good People"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Financial Control Analyst in Bradford, Yorkshire and the Humber, England
      Former Employee - Financial Control Analyst in Bradford, Yorkshire and the Humber, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Santander full-time (More than 8 years)

      Pros

      Lots of knowledge amongst the staff who are friendly and approachable.
      Great staff benefits.
      Good on site facilities.

      Cons

      None spring to mind - I left my role after many years due to moving away from the area.

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