Great mission with horrible execution
Pros
Helping people in such difficult times and contributing to the advancement of medicine is very rewarding. Also, the people you will work with cannot be beat. Some of the best friends I have ever made were at Science Care. They are seriously high quality people and I have never met harder workers with more dedication.
Cons
This place is micromanagement hell. You will dedicate yourself so fully to this work, try more than your very best, take on more than you know you can handle, pull it off and feel so proud of the work that you have done, only to have every piddly error brought to your attention. You will never receive any positive feedback. While you are on the phone, the managers may be listening and sending you emails about, don't say that, tell them this, make sure you get that. You will begin to feel like a small child, incapable of doing your job without constant nagging feedback. They will continue to dump more and more work on you and if you reach your limit and politely inform them that you truly are at the maximum load for work you can do, you will be written up for your negativity and told to do a "time study" to see what exactly it is you do all day (twiddle your thumbs obviously). You'll end up in a closed door meeting alone with a manager, where they essentially rip you to shreds and berate you for not appreciating what a good job you have. (I have heard managers actually yell at and curse at employees) Managers seem to pick on one or two employees at a time, then shift to another couple. It's much worse if you end up in a salaried position. You will work 10-12 hours a day, 5 days a week and have to call your manager every night for permission to go home. They are seriously understaffed with a high turnover rate because of how they treat their employees. They will keep making you feel like they still care and are willing to improve with strategy meetings or surveys from HR. They will never take any of the suggestions and will likely have gossip meetings between managers and HR (1 person). Those surveys don't make it to the CEO unless some serious things go down and he is forced to recognize the problems in his own company. Go to business school, learn about good management strategies, and you will see exactly the opposite is in effect here. Also, they have a "butt in chair" policy. If it is not one of your two ten minute breaks or your thirty minute lunch break (often you won't even get away for these and will end up eating at your desk) you should be glued to your chair. They do not care if you have to pee outside of your scheduled breaks and that goes for the pregnant women they have had working there too. All you have to do to verify any of this is go to the interview and ask them why the position is open. You'll know the instant you see the uncomfortable glances around the room and the "not the right fit" line recited that everything you've read here is true. Also, those two positive reviews, one of them was obviously biased and written by a specific member of higher level management, who seriously lives to work. If you work to live but do not live to work, you will never be what they consider a hard and dedicated worker. I could go on about more cons, but I think you get the picture. Oh, and one last thing. Despite working in the death industry and a bereavement policy, when a family member of mine died, I was still forced to work the next day. My supervisor told me they just couldn't do without me, it's just one day until the weekend and if I didn't show I could be fired. Profit, not people is their bottom line. Also, it's musical chairs around there. They like to move you around and keep changing job titles, you know, just to keep you on your toes.
