Selfridges Reviews | Glassdoor.co.uk

Selfridges Reviews

Updated 13 March 2019
352 reviews

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3.6
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Selfridges Managing Director Simon Forster
Simon Forster
2 Ratings

Employee Reviews

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Pros
  • "Great staff discount (35% off own-bought, 10%-20% off concessions)" (in 25 reviews)

  • "Good discount at 35% which can be added on top during sales" (in 19 reviews)

Cons
  • "Long hours occasionally and short lead times" (in 30 reviews)

  • "There can be challenges around work life balance but as a high performing business with high performing teams, that is expected" (in 11 reviews)

More Pros and Cons

  1. Featured Review

    "11 out of 10"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Selfridges full-time (More than a year)

    Pros

    I moved over from one of our group businesses last year and it was one of the best decisions I've ever made. You get full ownership and accountability of your work, you work with fun, creative, likeminded people and the discount is AMAZING. As is the holiday allowance. The benefits for staff are brilliant here - flexible working, great charity initiatives and fundraising things to get involved in.

    Cons

    No cons that I can think of, it's a great place to work

    Advice to Management

    Not really no.

    Selfridges Response

    7 Jan 2019 – Employer Brand Manager

    Thank you so much for taking the time to leave us such a positive review on your current role at Selfridges in London. We put an awful lot of work into our employee experience so we are all... More


  2. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Selfridges part-time (Less than a year)

    Pros

    Very lively team and supportive staff. Strong company values and interesting presentations by brands for the sales associates.

    Cons

    Shift times could be more varied.

    Selfridges Response

    15 Mar 2019 – Employer Brand Manager

    Thank you so much for taking the time to leave us such a positive review on your current Sales Associate role. It's great to hear such wonderful feedback on the atmosphere among team members... More

  3. "Good company to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Advisor in London, England
    Current Employee - Client Advisor in London, England

    I have been working at Selfridges part-time (Less than a year)

    Pros

    Working in the luxury/ fashion retail.
    Good working environment.
    Gain new experience.

    Cons

    I am a temp worker so there is no fixed shift.

    Selfridges Response

    15 Mar 2019 – Employer Brand Manager

    Hi there. Thank you so much for taking the time to leave us such a positive review on your current role here in Selfridges London. It's always lovely to hear that our team members are enjoying the... More


  4. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Selfridges full-time

    Pros

    Great discount
    Great employment benefits
    Great support from managers

    Cons

    Late shifts
    Always busy

    Advice to Management

    Keep up the great work

    Selfridges Response

    15 Mar 2019 – Employer Brand Manager

    Hi there! Firstly, we'd like to say a huge thank you for taking the time to leave such positive comments on your former role with us. We get particularly excited when we hear feedback citing great... More


  5. "Amazing career opportunities if you work hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Birmingham, England
    Former Employee - Sales Manager in Birmingham, England
    Recommends
    Positive Outlook

    I worked at Selfridges full-time (More than 3 years)

    Pros

    Excellent training and development
    Great investors in people
    Good discount

    Cons

    You’ll never want to shop anywhere else again even for sweets
    You’ll never want to work in any other retail store ever again
    You’ll never look at the colour yellow and not be reminded of Selfridges :))

    Advice to Management

    Never stop listening to your teams

    Selfridges Response

    7 Mar 2019 – Employer Brand Manager

    Hi there! Thank you so much for taking the time to leave such a positive review on your time with us in Birmingham as a Sales Manager. We are thrilled that you made the most out of the training and... More


  6. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Selfridges part-time

    Pros

    Good a for a position as sales associate .

    Cons

    There is no careers progression unless is on the shop-floor.

    Selfridges Response

    15 Mar 2019 – Employer Brand Manager

    Thank you for taking the time to leave a review on your former part-time role with us. We are glad that you recognise it to be a great position for someone working as a Sales Associate and we hope... More


  7. "Great Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Luxury Sales Associate - Women's Accessories in London, England
    Former Employee - Luxury Sales Associate - Women's Accessories in London, England
    Recommends
    Approves of CEO

    I worked at Selfridges part-time (More than a year)

    Pros

    good pay and good perks
    good commission
    good holiday hours
    also access to discounts at major food and drink retailers

    Cons

    None that i can think of

    Selfridges Response

    28 Feb 2019 – Employer Brand Manager

    Thank you so much for taking the time to leave us such a positive review on your time with us in our Oxford Street store! We are so glad that you had such an amazing experience and made the most out... More

  8. "Nice work life balance, no progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in London, England
    Former Employee - Sales Associate in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Selfridges full-time (More than a year)

    Pros

    Good shifts, central location

    Cons

    Strict dress code, poor management

    Selfridges Response

    12 Mar 2019 – Employer Brand Manager

    Thank you so much for taking the time to leave a review on your previous role with us as a Sales Associate in London. We are happy to see that you enjoyed the location and that your shifts suited... More


  9. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Selfridges part-time

    Pros

    great experience, good communication and friendly environment

    Cons

    very busy over christmas and some customers can be rude

    Advice to Management

    more understanding

    Selfridges Response

    25 Feb 2019 – Employer Brand Manager

    Hi there! Thank you so much for taking the time to leave your comments on your previous role here at Selfridges. We are absolutely thrilled that your experience here was so positive, especially... More


  10. "Long Term Visions with Short sight"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager in London, England
    Former Employee - Department Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Selfridges full-time (More than a year)

    Pros

    Fun, good energy, creative environment

    Cons

    unstructured, working with week by week targets, long hours expected but never contractual, it's about who you know vs capability and its NOT true luxury despite dressing itself to be.

    Advice to Management

    If something is not working observe and think for the long-term and not be 'reactive' to problems. Value your people and think whether is viable to have managers take on so much trivial tasks in prep of silly weekly walks that rarely benefit anyone's business. Have retail and operations work TOGETHER instead of 2 distinct business joined only by their company name.

    Selfridges Response

    18 Mar 2019 – Employer Brand Manager

    Hi there. Firstly, thank you very much for taking the time to leave your thoughts on your time here at Selfridges London. We’re so glad that you enjoyed the energy of our Oxford Street store. This is... More