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Serve Legal Reviews
Updated 26 Nov 2023
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Full-time, Part-time
English
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Found 128 of over 177 reviews
92% Recommend to a Friend
90% Approve of CEO
Found 128 of over 177 reviews
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Recommend to a Friend
Approve of CEO
Ed Heaver
34 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
Cons
- 5.026 Nov 2023Anonymous EmployeeFormer Employee, more than 3 years
Pros
Friendly staff and good communication. Able to work your own hours.
Cons
Online system could be improved.
- 5.09 Nov 2023AuditorCurrent EmployeeLondon, England
Pros
Flexible work which provides decent pay,
Cons
Does not provide a normal 9-5 job so is less stable.
Serve Legal Response3wThank you for taking the time to leave us a review!
- 4.07 Nov 2023AuditorFormer Employee
Pros
Work as often as you like
Cons
Amazon audits are not very frequent
Serve Legal Response3wThank you for taking the time to leave us a review!
- 2.028 Aug 2023AuditorFormer Employee, more than 1 yearLondon, England
Pros
You get compensated for some of the stuff you buy, which is great if you were going to buy it anyway.
Cons
If you are older than 20, you get significantly less jobs. Despite not working for the company in 2 years, I still get emails and texts from them asking if I want to do work for them. The compensation is not enough for some of the stuff they ask you to buy, and you will get taxed on it. Working out to less than minimum wage. This is not a good job to have if you work another job.
Serve Legal Response3moThank you for taking the time to leave us a review! Thanks for your feedback above. Please remember that you do not have to complete any audits where you feel the pay does not represent good value for you, as there is no obligation to complete any of the audits assigned. We complete regular internal audits of our hourly pay rates, and currently, our average hourly rate of pay is considerably higher than minimum wage (we do not include the cost of the item in this calculation, only net pay per audit). We do have plenty of non-age-restricted work available which you are welcome to complete. However, if you no longer wish to work for us, please get in touch with your Area Manager, and we can remove you from our system.
- 5.024 Oct 2023Mystery ShopperFormer Employee
Pros
Flexible workload, great for students.
Cons
Per audit pay could be better.
Serve Legal Response3wThank you for taking the time to leave us a review!
- 4.018 Oct 2023AuditorFormer Employee, more than 1 yearManchester, England
Pros
Can be good pay Flexible Supportive
Cons
Can be repetitive Travel far
Serve Legal Response3wThank you for taking the time to leave us a review!
- 5.09 Oct 2023AuditorCurrent Employee
Pros
Simple and straightforward, with good compensation. Highly recommend.
Cons
For me, none come to mind
Serve Legal Response3wThank you for taking the time to leave us a review!
- 4.03 Oct 2023Mystery ShopperFormer EmployeeLondon, England
Pros
work whenever you want, decent pay if committed
Cons
can get bad visits if leave it to end of the month
Serve Legal Response3wThank you for taking the time to leave us a review!
- 5.025 Oct 2022Mystery ShopperCurrent Employee, less than 1 year
Pros
The work is genuinely enjoyable - you get to visit new places around your area (or further) and get paid to do it. The communication from managers is generally very good, they are all very friendly and make you feel valued. The rewards can be very good (free alcohol, food, vapes). Develop self-confidence by pushing your comfort zone, for example, you may not be allowed to show ID or have to enter a gambling shop.
Cons
The pay is variable - some days it can average to £10 an hour or more after expenses, however sometimes (especially when travelling) it works out closer to £4/5 an hour. This isn't completely unexpected with a flexible position though. The mileage payments often don't cover how much has actually been spent on fuel, especially when completing many audits in a single built-up area or when audits are spaced weirdly apart.
Serve Legal Response10moSo pleased you're enjoying it, thanks so much for taking the time to leave us a review! Where possible, please provide your area manager with key information about local areas if you feel this will be helpful for them and be more efficient for you and other auditors. Thanks again for your valuable feedback!
- 5.025 Jul 2023Mystery ShopperFormer Employee, less than 1 yearEdinburgh, Scotland
Pros
Interesting work. Flexible. Good pay.
Cons
Can require lots of travel - but travel costs are reimbursed.
Serve Legal Response3moThank you for taking the time to leave us a review. Thank you for the suggestion/advice, I will highlight the idea to our data team.
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Serve Legal Reviews FAQs
Serve Legal has an overall rating of 4.3 out of 5, based on over 177 reviews left anonymously by employees. 92% of employees would recommend working at Serve Legal to a friend and 63% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
92% of Serve Legal employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Serve Legal 4.7 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.
