Avoid this company! Terrible business practices and dead-end, mentally-draining work.
Pros
Overall, there are really no pros and the cons greatly outweigh any positive spin you could try to make. Getting paid weekly was nice, it's now 100% remote, and the opportunity to get commissions is nice (I guess, but not really).
Cons
To summarize; underpaid and overworked employees, toxic environment, lies to clients, predatory and immoral business practices, dead-end and draining work, and favoritism with no accountability for the sales team. - You get absolutely zero benefits working at this company, not even the bare minimum. No PTO, no sick / vacation time, no healthcare. I was told their "benefits" are getting paid weekly and commissions - but in the end not worthwhile when you basically are coercing 5-star reviews out of clients so the company gets to pretend it isn't an absolute scam (it is). - There is a lot of work outsourced to freelancers and overseas companies that cause issues for the company internally. As of last year, the company had a client base that was over 3,000 and less than 50 internal employees. - Remote work is usually nice, but not at this company. They use a program that takes up to 10 screenshots every 10 mins and track your keyboard/mouse. The program will go idle after 10 mins and stop counting your working hours. - There is no accountability. Clients get lied to and are given empty promises when sold on the company's services. It then falls back on the developers and PMs who are basically set up to fail. Because of this, a majority of the clients you deal with are rightfully furious (sometimes yelling and cursing you out). SEO is the biggest thing clients are sold on, but no one in the company is properly trained to perform it; especially not with the obscene amount of work expected of PMs, Editors, and Web Developers/Designers. - Speaking of clients getting lied to...99% of the clients are made to believe that Simple.Biz is a local company to whatever state they reside in. Simple.Biz has clients from all over the country, East to West, that all think the company is locally based to them. We are forced to lie and use an app that masks our caller id to make it look like we have a local area code. Several times this has caused conflicts. - PMs are expected to do far too much with not enough people to handle the workload. Each PM deals with a HUGE client base; getting 50+ emails daily that you're expected to have completely cleared out by end-of-day, on top of that often doing 10+ phone calls a day that are every 30 mins and last 15 mins each (you can imagine this all adds up quickly). You must do that on top of manually creating tickets for each client and performing SEO work / research.
