Pros
none. genuinely, none. i do not mean that as a joke.
Cons
Stellar as a call center outsourcer based in Irvine and Paisley, Scotland. They sell BT products over the phone and pay a bonus scheme based on your sale performance. The product is terrible. You have to lie to the customers on a regular basis and the management encourages you to do so. You will be shouted at if you so much dare to stand up during working hours. The bonus is ridiculous, one of my team mates won Seller Of the Month and his bonus was less than 200 quid, and we were on minimum wage. They force you to take 15min breaks that they do not pay for. They do not pay for the 1h lunch break. The work is draconic, you are allowed to be not-dialling for 8 minutes every day out of 8.30 hours, and if you go above 8min you can be dismissed and you lose all your bonus. My bonus one month was 9 quid .. they have no hesitation to FORCE you to come to work on sunday or be counted as a no-show and potentially fired, and they will tell you with 1 day advance "oh you are working tomorrow". i've had friends cry at their workplace, all for the worst wage i have ever had. The monthly worker's review where the CEO throws in your face how much money they have earned is cringeworthy, and if by chance they go under the projected amount, say, because BT decided to remove a reasonable offer and sell basic broadband for 40 quid a month, they will tell you it's YOUR fault for not coming up with the sales. Better to beg on a street than to work here.
