TengoInternet Reviews

3.9

36% would recommend to a friend

(12 total reviews)

Eric Stumberg

76% approve of CEO

47% positive business outlook

Reviews by job title

12 reviews
2.0
12 Oct 2012

Difficult Environment with Limited Opportunities for Professional Advancement

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They really believe the customer is important and put a great deal of time and energy in treating the customers well. Its a great feeling you have the power to do what is "right" to make it right with the customer.

Cons

Everyone is stretched - small company, under staffed. Responsibilities increase but compensation does not follow. Work/life balance a real issue as there is no off time everyone is expected to be at the call of a customer no matter if its after hours or if its the weekend and your not scheduled to work if a customer calls you should drop any personal commitments or obligations and help the customer.

1.0
28 May 2021

Downhill

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place to work if you are starting and need experience. Flexible schedule while going to school/college. Average wages for the industry. Certifications are reimbursable if you pass. (Not if you fail) The company runs like a big one (con) BUT is still small so you can know everyone personally if you want. In the office, snacks and drinks are provided, along with coffee. 1-hour lunch breaks. You get to stay on the clock if you are hourly and have to travel for the company. You also get to keep are the southwest points for travel.

Cons

A big company feel, even though the company is about 50 people, it runs like this too and does not work well. The flexible schedule completely disappears if you graduate and the company acts like getting a day off, cutting hours, or changing your schedule is impossible. The company does not help with education expenses. Bad and typically spontaneous management decisions. Onboard training is non-existent. Takes months to get good at a position here. Company policies are not organized and easy to find in a centralized knowledge base. They are also frequently updated but not broadcasted out to the company, so you do know when the company is changing policies, and employees have no input, their opinion is not even considered. The company places a higher value on its customers over the employee in essentially all management decisions. Support level employees are expected to cover all weekends and major holidays, and you receive a compensation day instead, which is not great if you are a family person. Weekend shifts rotate for support, but the rotation is badly managed and can go for 4-6 months without changing again. Complaining doesn't help. The company cares more about the safety of contracted employees than their own, and the "get it done" attitude leaves the internal employees at risk because they are not given the same resources to complete their jobs according to OSHA standards. The CEO's number must be posted publically. Pretty much every customer circumvents the company processes purposefully and breaks all lines of communication by speaking directly with the company president whenever they want something done faster. Project management is terrible. Many things go wrong when there is a project and the employees are expected to consistently adapt even though the issue is prior planning was not done. The employee pay model is arbitrary. You can get more money if you get all the certifications they ask of you, but once you have maxed that out, you are essentially capped. (Most of the required certifications are not useful or well recognized in other similar industries) Barely working or busting out work pays no different. There is no incentive to the best in the room anymore. There are also no pay increases for doing great for an entire season or bringing game-changing ideas to the company. Company reimbursements are slow. It could take up to two weeks for you to get your money back if you need to buy something for the company. It all depends on the day you requested. Depending on your company position you may be required to spend a couple of thousand dollars so you can do your job properly (reimbursable). They are very distrusting with a company card and expect the employee to carry that burden. The break room is a joke and is full of company stock. There is nowhere to go to get away from your desk when you are on break and if you are at your desk others expect you to be working and typically don't mind their own business. Parking around the building is limited. The company has employee reviews where you say what you want about the company, but nobody really trusts those anymore and changes generally aren't seen from it. Everything in the company is team-based now. If you've even been in a group project, it's like that. Rewards are based on how the team does. YOUR hard work is typically irrelevant unless the whole team/department did well. Individual stats are not calculated correctly for individuals to stand out. If the whole team is suffering, even the hard workers will look bad on company stats.

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Glassdoor has 12 TengoInternet reviews submitted anonymously by TengoInternet employees. Read employee reviews and ratings on Glassdoor to decide if TengoInternet is right for you.