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Tesco Bank Reviews

Updated 22 September 2017
124 reviews

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3.3
StarStarStarStarStar
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Approve of CEO
Tesco Bank CEO Benny Higgins
Benny Higgins
61 Ratings

124 Employee Reviews

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Pros
  • Good work life balance with a variety of shifts (in 10 reviews)

  • Great people and fun place to work with strong values (in 12 reviews)

Cons
  • A 'big bank' process culture exists that seems to emanate from the large proportion of RBS management and senior managers (in 7 reviews)

  • There is occasionally times where you can work your way up (if your face fits, of course) (in 5 reviews)

More Pros and Cons

  1. "An enjoyable place to work but some salary issues."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tesco Bank full-time

    Pros

    Good work environment.

    Good job for those that are self-reliant and can work themselves.

    Cons

    Salary isn't great compared to other companies.

    Huge variance in salary. Older staff who TUPE'd over are on much larger basics with no real incentive to progress.

    Change is quite often reactive rather than being proactive.


  2. "Working here"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tesco Bank full-time

    Pros

    great culture, modern atmosphere, local to me

    Cons

    none that i can think of


  3. "Tesco Bank - Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glasgow, Scotland
    Current Employee - Anonymous Employee in Glasgow, Scotland
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Tesco Bank full-time (More than 5 years)

    Pros

    Good Salary
    Career Progression and Personal Development
    Growing Business
    Open Door Policy - with some excellent members of the management team.

    Cons

    New business so several restructures and process/business changes in the last few years, which may have caused colleagues to feel uncertain about their future prospects.
    Communication between areas can be constricted, with some areas excluding themselves from the bigger picture.

    Advice to Management

    Make sure the values are truly dipsplayed by all areas and not just payed lip service to.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Tesco Bank review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends

    I worked at Tesco Bank part-time

    Pros

    Good wage for the work
    Good team players
    Lots of training and on going development

    Cons

    Difficult to get time off


  6. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Manchester, England
    Current Employee - Sales in Manchester, England
    Recommends
    Positive Outlook

    I have been working at Tesco Bank full-time (More than 3 years)

    Pros

    Very good job opportunities and good pay

    Cons

    Long hours and bad middle management

    Advice to Management

    Change the culture and reduce hours


  7. Helpful (1)

    "All in all good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Glasgow, Scotland
    Former Employee - Customer Service Representative in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good wage, good people. You get used to the bureaucracy after a while though. Most managers are good to deal with.

    Cons

    A tad slow and mundane. Often saying the same thing over and over again. You need to be able to handle repetition.

    Advice to Management

    Watch out for starting projects you can't finish.


  8. Helpful (3)

    "Credit Card Collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Card Recoveries Team in Glasgow, Scotland
    Former Employee - Credit Card Recoveries Team in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tesco Bank full-time (Less than a year)

    Pros

    Good salary, big premises, on site facilities for lunch. Close to transport links

    Cons

    Poor management of how they talk to staff is poor and make them feel inadequate and does not boost confidence to do their job. Computer systems out of date very hard to navigate and too many word abbreviations to remember to navigate from page to page on customers account. Looks like an 1980's system with black and green screen. Shift patterns as promised not given. Excuse of these are popular shifts and can't be given. End up working late nights.

    Advice to Management

    Update computer systems think before you talk to staff


  9. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Tesco Bank full-time

    Pros

    Its tesco not too bad unless you are a farmer of course

    Cons

    I don't know of many, it depends on you


  10. Helpful (2)

    "Good pay alone will not keep good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Tesco Bank full-time

    Pros

    Pays well in most departments

    Cons

    Accepts mediocre performance - high pay ensures mediocre members of the team do not move on
    Very lackadaisical approach to work
    Lack of leadership
    Very backwards approach to people management and HR practices - lagging most other FS businesses
    Let good people leave as quickly as they arrive

    Advice to Management

    Overhaul your HR function
    Change of leadership
    Bring in fresh talent - and empower/promote to ensure they stay. Majority of employees from same companies with little innovation or appetite to change.


  11. "Exec Director"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tesco Bank full-time

    Pros

    Collaborative, innovative, people centred, customer driven and compassionate

    Cons

    Nothing I can think of


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