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Tesco Bank Reviews

Updated 24 April 2017
108 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Tesco Bank CEO Benny Higgins
Benny Higgins
54 Ratings

108 Employee Reviews

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Pros
  • Good work life balance with a variety of shifts (in 10 reviews)

  • Great people and fun place to work with strong values (in 11 reviews)

Cons
  • A 'big bank' process culture exists that seems to emanate from the large proportion of RBS management and senior managers (in 7 reviews)

  • They bully ethnic minorities and expect you to work 12 hour shifts while having no work life balance and still have time to commit to over time (in 4 reviews)

More Pros and Cons

  1. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Newcastle, England
    Current Employee - Team Leader in Newcastle, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tesco Bank full-time (More than 5 years)

    Pros

    Good work life balance with a variety of shifts

    Cons

    Out of city location which is a little isolated


  2. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Glasgow, Scotland
    Former Employee - Customer Service Representative in Glasgow, Scotland
    Recommends
    Approves of CEO

    I worked at Tesco Bank part-time

    Pros

    Really good rate of pay and working hours. Was always possible to swap shifts and management were lovely.

    Cons

    Difficult having no previous insurance experience. Management sometimes reluctant to take over difficult calls.


  3. "Great place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager in Glasgow, Scotland
    Former Employee - Team Manager in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tesco Bank full-time (More than a year)

    Pros

    Excellent people who truly always try and put the customer first - no targets - just that the calls are as good as they possibly can be

    Cons

    Systems and maybe a lack of a joined up approach. Needs to be more link up regards to customers and the products they have


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  5. Helpful (3)

    "Terrible Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Edinburgh, Scotland
    Current Employee - Anonymous Employee in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Projects are interesting, and there is a lot of autonomy for certain people as long as you are not thick or lazy.

    Cons

    Terrible management, the higher up the worse. Head of anything are terrible at everything. Closing offices and lumping everyone in together

    Advice to Management

    Let go every delivery manager as they are obstacles to getting things done and some of them just want to watch the world burn


  6. Helpful (1)

    "If your face fits..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CIO in Edinburgh, Scotland
    Current Employee - CIO in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tesco Bank full-time (Less than a year)

    Pros

    - Modern, spacious office good for travel links
    - Onsite subsidised Costa Coffee
    - Many colleagues genuinely working hard to make the bank a better place
    - A true 9-5 working culture; no pressure to work extra hours
    - Working from home is actively encouraged
    - Job autonomy
    - Lots of focus on supporting local charities and community initiatives

    Cons

    - Too many silos
    - Culture of secrets; people can be very conspiratorial and strategically hoard information
    - People quick to blame others when things inevitably go wrong
    - RBS like culture of poisonous politics, nepotism and point scoring
    - Little or no transparency between leadership team and managers
    - Culture of snobbery; if you're a WL1, watch out because some people will look down on you
    - Massive gap in benefits between WL1 and WL2, especially around bonus payment
    - Lack of direction and poor execution of the bank's vision by the leadership team
    - Processes, processes, processes; trying to get stuff done is like death by 1,000 cuts
    - IT strategies aren't fit for purpose
    - Innovation is rare and IT systems are a massive hindrance to doing the job
    - VDI not fit for purpose
    - "Jobs for the boys" culture means progression can be difficult if you're not friendly with the right people
    - Some teams try to work in an Agile manner but are thwarted but waterfall rules
    - Bank is treated like just another store
    - Four weekly pay schedule makes budgeting very difficult

    Advice to Management

    Practice what you preach. Implement better IT systems so people can work effectively. Get rid of VDI/VDM. Treat everyone fairly on their merit and not work level. Do something about the RBS style culture and people who deliberately hinder innovation because they're scared it threatens their job.


  7. Helpful (2)

    "Boring repetitive job at Tesco Bank,Glasgow"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Glasgow, Scotland
    Former Employee - Customer Service Representative in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tesco Bank full-time (More than 3 years)

    Pros

    Very few ,some nice people and nice canteen.

    Cons

    Where shall I begin? If your face fitted you were fast tracked to promotion. To many who were not mature enough were given the role of "managers". Snowflakes who could not train ,coach or inspire.
     Expected to to learn everything about Loans, Savings and Credit cards with poor training.
     I was there 3 years and never had the chance to move anywhere else ,as they chose their favourites ,to move into other better departments.
    Pay was nothing great , and the call centre had become more crowded as they crammed more staff in because everyone had to be an " expert" and be multi-trained for no extra pay. Even though the "managers" never knew the answers and would always bluff their replies when they could not answer a question. True customer service meant nothing to them.

    Advice to Management

    Do not employ brown nosers into management positions.People so full of themselves and so obviously false. When something is wrong ,open your mouth as opposed to brushing it under the carpet.Talented people should be rewarded. Notice them. Do not expect someone to do the exact
    same job for 3 years or more and not get bored rigid.
    The so called 1-2-1 and PDP where total nonsense just to show that they cared. You do not.


  8. "Customers are at the heart of what they do."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newcastle, England
    Current Employee - Anonymous Employee in Newcastle, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tesco Bank full-time (More than 5 years)

    Pros

    Great people, customer focus and a supportive atmosphere.

    Cons

    Need to streamline processes and make things a bit easier but they have the right intentions and feel they're working to improve this.

    Advice to Management

    None


  9. Helpful (3)

    "A great culture could prosper if senior leaders walked the talk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Edinburgh, Scotland
    Former Employee - Anonymous Employee in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tesco Bank full-time (More than 3 years)

    Pros

    Great people and the potential is there for the Tesco Values to really drive change but it has to be implemented at all levels throughout the bank.

    Cons

    The lack of applying the Tesco Values. They were aptly described as values that should act as a moral compass on the decision making in the bank. Too few Senior Managers/Leaders applied them in their decision making and working there felt more like a typical RBS subsidiary.
    The benefits are not as competitive compared to competitors.

    Advice to Management

    Just believe in the values that you are peddling and feel the freedom and impact that they can have on both your customers and staff.


  10. Helpful (2)

    "tesco bank call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Glasgow, Scotland
    Current Employee - Csr1 in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tesco Bank part-time (More than 3 years)

    Pros

    fair to employees, good to work for, happy environment, listens to staff

    Cons

    can be strict, not everyone on equal pay

    Advice to Management

    have everyone starting on equal pay


  11. Helpful (3)

    "Secretive and sly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Edinburgh, Scotland
    Former Employee - Customer Service Representative in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Make friends for life.
    - Vending machines, Costa coffee, food canteen.
    - Spacious office.

    Cons

    - Majority of management have no clue.
    - Shift patterns are atrocious.
    - Too many secretive, sly people try to make there way to the top not caring about knocking people down on there way up.
    - You're brought in with the assumption of "no stats" which is a lie (depending on what "manager" was on)
    - Complete lack of communication from managers & those higher up!
    - Absolute zero recognition for hard working staff members.
    - There is occasionally times where you can work your way up (if your face fits, of course)

    Advice to Management

    - Communicate with your staff, let them know everything that's happening because they're the ones that have to face the public and come out with excuses to cover up the fact there is a lack of training!


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