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Tesco Bank Reviews

Updated 16 January 2018
149 reviews

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3.1
StarStarStarStarStar
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Approve of CEO
Tesco Bank CEO Benny Higgins
Benny Higgins
75 Ratings

149 Employee Reviews

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Pros
  • Good work life balance with a variety of shifts (in 12 reviews)

  • Great people and fun place to work with strong values (in 12 reviews)

Cons
  • They bully ethnic minorities and expect you to work 12 hour shifts while having no work life balance and still have time to commit to over time (in 5 reviews)

  • Too few Senior Managers/Leaders applied them in their decision making and working there felt more like a typical RBS subsidiary (in 7 reviews)

More Pros and Cons

  1. "Great place to work alongside uni"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newcastle upon Tyne, England
    Former Employee - Customer Service Representative in Newcastle upon Tyne, England
    Recommends
    Approves of CEO

    I worked at Tesco Bank part-time (More than a year)

    Pros

    Good training
    Nice culture and colleagues
    Lovely office

    Cons

    Insurance can be challenging


  2. "Financial Crime Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Tesco Bank part-time

    Pros

    Really enjoy working there as the entire floor is friendly and management is extremely understanding and professional.

    Cons

    Training can be tedious
    Processes can be worked on

    Advice to Management

    Keep doing what you are doing but focus on improving training regimes more.


  3. "Decent company with good values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Newcastle upon Tyne, England
    Current Employee - Customer Service Representative in Newcastle upon Tyne, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tesco Bank full-time (Less than a year)

    Pros

    The people - everyone is friendly from management to colleagues on the floor. There are development opportunities and they are a company that listen to what their staff want.

    Cons

    Booking holidays can be tough - availability isn't always there and whilst you can book in advance for summer and Christmas periods it still isn't guaranteed.

    Advice to Management

    Keep doing what you're doing but maybe look to ensuring it is easier for staff to get holidays as this is the only thing that lets the company down


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Collections and recoveries advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Agent in Glasgow, Scotland
    Current Employee - Collections Agent in Glasgow, Scotland
    Recommends
    Positive Outlook

    I have been working at Tesco Bank part-time (More than a year)

    Pros

    Very good work atmosphere, nice management and good training and coaching

    Cons

    Not much flexibility in terms of work and family balance which was needed after baby


  6. "Dreadful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tesco Bank full-time

    Pros

    Just the building, which isn’t theirs.

    Cons

    Dishonest and unprofessional, it seems they reward bad behaviour.
    Values can be terrible for a sizeable portion of staff.
    Many people don’t have strong conviction in what they’re doing, but ride off of others. This creates a health hazard.
    Was told early on, anyone could be here today and gone tomorrow including the execs. This is backed up by other reviews.
    Very unappreciative, so don’t expect job satisfaction.
    Disgusting hygiene for many individuals.

    Advice to Management

    Listen to your staff. Don’t drive this out of them.


  7. Helpful (1)

    "Bad company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Newcastle upon Tyne, England
    Current Employee - Customer Care Representative in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tesco Bank full-time (More than a year)

    Pros

    Great and always clean toilets, there's a nice view outside.

    Cons

    - lied at interview about just being about customers whereas it's all about stats.
    - managers are unprofessional and have certain favourites, if want to get somewhere.
    - systems are very outdated.
    - the managers sold drugs at the 2016 Xmas party, we told higher managers but nothing got done.
    - very unprofessional, there was not a dress code policy so on a daily basis you had colleagues coming in, in joggers, tracksuit bottoms, shorts and a t-shirt.
    (( this is relating to the Tesco bank in quorom business park, Newcastle upon Tyne. Worked there for 16 months)).

    Advice to Management

    Listen to your staff.


  8. Helpful (1)

    "Terrible Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newcastle upon Tyne, England
    Former Employee - Customer Service Representative in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Tesco Bank full-time (More than 3 years)

    Pros

    Staff discount card and had onsite parking.

    Cons

    I could easily write an essay on this, absoutlely unprofessional management, it’s all about who you know and not what you know.
    Only way to advance is to suck up to a higher manager.
    CSR’s are treated like robots as the management only care about call queues but all the managers stand around chatting about what they are doing at the weekend.
    The systems they use are incredibly out of date and make a call ten times harder.
    Managers don’t stick by the CSR, can refuse to do a refund due to the “guidelines” then have a manager refund it as they don’t want to take the call.

    Advice to Management

    Advance good people with the correct skills and actually take a call when it’s busy.


  9. "great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Tesco Bank full-time (More than a year)

    Pros

    Great values, processes driven by colleague feedback. 10% tesco PLC discount which rises to 20% at certain times of year

    Cons

    there are few work flexibility options


  10. Helpful (3)

    "Been there a while"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tesco Bank full-time (More than 5 years)

    Pros

    City centre location, 10% off Tesco goods, Christmas vouchers, holiday entitlement and flexible hours and USDAW Union.

    I was disappointed to read the comments about the Union. They helped with negotiation of pay rises and a lot went on behind the scenes. They have give firstclass representation over issues I’ve had and they do this for next to nothing. They’re also taking the issues of the employment satisfaction survey results and it’s wirding to management.

    Cons

    Poor systems, cross skillimg and system work arounds making what should be an easy job a hard one. Old office furniture causes back ache. Having to score the place well in surveys to get a bonus.

    Advice to Management

    Spend more money on the systems so we don’t have ten things open at once. Upgrade the seats.


  11. "Typical Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newcastle upon Tyne, England
    Former Employee - Customer Service Representative in Newcastle upon Tyne, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Tesco Bank full-time (More than a year)

    Pros

    Possibly to earn bonuses.
    Christmas parties if you're into that kind of thing.
    Training prepares you well for the job.

    Cons

    Constant pressure due to targets, endless calls.
    Salary not particularly good but okay comparing to other call centers in the area.


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