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Tesco Bank Reviews

Updated 23 July 2017
118 reviews

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3.2
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Tesco Bank CEO Benny Higgins
Benny Higgins
59 Ratings

118 Employee Reviews

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Pros
  • Good work life balance with a variety of shifts (in 10 reviews)

  • Great people and fun place to work with strong values (in 12 reviews)

Cons
  • A 'big bank' process culture exists that seems to emanate from the large proportion of RBS management and senior managers (in 7 reviews)

  • They bully ethnic minorities and expect you to work 12 hour shifts while having no work life balance and still have time to commit to over time (in 4 reviews)

More Pros and Cons

  1. "Exec Director"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tesco Bank full-time

    Pros

    Collaborative, innovative, people centred, customer driven and compassionate

    Cons

    Nothing I can think of


  2. Helpful (1)

    "Credit Card Collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Card Recoveries Team in Glasgow, Scotland
    Former Employee - Credit Card Recoveries Team in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tesco Bank full-time (Less than a year)

    Pros

    Good salary, big premises, on site facilities for lunch. Close to transport links

    Cons

    Poor management of how they talk to staff is poor and make them feel inadequate and does not boost confidence to do their job. Computer systems out of date very hard to navigate and too many word abbreviations to remember to navigate from page to page on customers account. Looks like an 1980's system with black and green screen. Shift patterns as promised not given. Excuse of these are popular shifts and can't be given. End up working late nights.

    Advice to Management

    Update computer systems think before you talk to staff


  3. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Tesco Bank full-time

    Pros

    Its tesco not too bad unless you are a farmer of course

    Cons

    I don't know of many, it depends on you


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Good pay alone will not keep good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Tesco Bank full-time

    Pros

    Pays well in most departments

    Cons

    Accepts mediocre performance - high pay ensures mediocre members of the team do not move on
    Very lackadaisical approach to work
    Lack of leadership
    Very backwards approach to people management and HR practices - lagging most other FS businesses
    Let good people leave as quickly as they arrive

    Advice to Management

    Overhaul your HR function
    Change of leadership
    Bring in fresh talent - and empower/promote to ensure they stay. Majority of employees from same companies with little innovation or appetite to change.


  6. Helpful (1)

    "Remuneration is OK, but frustrating place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital in Edinburgh, Scotland
    Current Employee - Digital in Edinburgh, Scotland
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Tesco Bank full-time (More than a year)

    Pros

    Remuneration, benefits are reasonably good

    Cons

    So much bureaucracy and politics gets in the way of getting things done

    Advice to Management

    Empower your people, and trust them.


  7. Helpful (1)

    "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Glasgow, Scotland
    Current Employee - Customer Service Representative in Glasgow, Scotland
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The part time hours are convenient for students and it is a decent wage for a call centre.

    Cons

    Its difficult to get holidays approved even when you have hours that need to be used up. There is not really much room for progression unless you are "in" with the managers.

    Advice to Management

    Listen to staff more, stop having a "one rule for one person, one rule for another" kind of mentality.


  8. Helpful (1)

    "Good place to work, however, getting things done can sometimes be difficult due to internal politicd"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Systems Analyst in Edinburgh, Scotland
    Current Employee - Risk Systems Analyst in Edinburgh, Scotland
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Tesco Bank full-time (More than 5 years)

    Pros

    Great people to work with, good overall culture, customer focused environment.

    Cons

    Internal politics can create difficulties. Difficult to get promoted to a gathering band role.


  9. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Tesco Bank full-time

    Pros

    Great support network
    Staff are brilliant
    Excellent pay

    Cons

    Career progression can be difficult to come by
    Very strict adherence to efficiencies


  10. Helpful (4)

    "Well-remunerated bureaucratic mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Marketing Manager in Edinburgh, Scotland
    Current Employee - Digital Marketing Manager in Edinburgh, Scotland
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Tesco Bank full-time (More than a year)

    Pros

    Salaries are good, but the only really option for negotiation is when you're coming through the door. Annual pay rises are measly and in line with the rest of the company.

    Cons

    Nothing gets done, projects never go live, ideas never take off. It's a very frustrating place to work, where everything moves at a glacial pace, and unnecessary processes often hinder progress.

    Advice to Management

    N/A


  11. Helpful (1)

    "Good part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Glasgow, Scotland
    Current Employee - Customer Service Representative in Glasgow, Scotland
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Tesco Bank part-time (More than 3 years)

    Pros

    -Good pay in comparison to other available options for a student.
    -No sales targets mean lack of pressure.
    -Opportunities to develop into a full-time role.
    -Potential to undertake leadership duties.

    Cons

    -Repetitive calls.
    -Lack of Holiday availability to part time staff.
    -Lack of staff on certain shifts.

    Advice to Management

    Don't overlook the contribution of your part-time staff and be more pro-active in recognising and rewarding their efforts.


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