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Tesco Bank Reviews

Updated 14 May 2017
111 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Tesco Bank CEO Benny Higgins
Benny Higgins
56 Ratings

111 Employee Reviews

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Pros
  • Good work life balance with a variety of shifts (in 10 reviews)

  • Great people and fun place to work with strong values (in 11 reviews)

Cons
  • A 'big bank' process culture exists that seems to emanate from the large proportion of RBS management and senior managers (in 7 reviews)

  • They bully ethnic minorities and expect you to work 12 hour shifts while having no work life balance and still have time to commit to over time (in 4 reviews)

More Pros and Cons

  1. "Good part time job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Glasgow, Scotland
    Current Employee - Customer Service Representative in Glasgow, Scotland
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Tesco Bank part-time (More than 3 years)

    Pros

    -Good pay in comparison to other available options for a student.
    -No sales targets mean lack of pressure.
    -Opportunities to develop into a full-time role.
    -Potential to undertake leadership duties.

    Cons

    -Repetitive calls.
    -Lack of Holiday availability to part time staff.
    -Lack of staff on certain shifts.

    Advice to Management

    Don't overlook the contribution of your part-time staff and be more pro-active in recognising and rewarding their efforts.


  2. Helpful (3)

    "Well-remunerated bureaucratic mess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Marketing Manager in Edinburgh, Scotland
    Current Employee - Digital Marketing Manager in Edinburgh, Scotland
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Tesco Bank full-time (More than a year)

    Pros

    Salaries are good, but the only really option for negotiation is when you're coming through the door. Annual pay rises are measly and in line with the rest of the company.

    Cons

    Nothing gets done, projects never go live, ideas never take off. It's a very frustrating place to work, where everything moves at a glacial pace, and unnecessary processes often hinder progress.

    Advice to Management

    N/A


  3. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Newcastle, England
    Current Employee - Team Leader in Newcastle, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tesco Bank full-time (More than 5 years)

    Pros

    Good work life balance with a variety of shifts

    Cons

    Out of city location which is a little isolated


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  5. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Glasgow, Scotland
    Former Employee - Customer Service Representative in Glasgow, Scotland
    Recommends
    Approves of CEO

    I worked at Tesco Bank part-time

    Pros

    Really good rate of pay and working hours. Was always possible to swap shifts and management were lovely.

    Cons

    Difficult having no previous insurance experience. Management sometimes reluctant to take over difficult calls.


  6. "Great place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager in Glasgow, Scotland
    Former Employee - Team Manager in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tesco Bank full-time (More than a year)

    Pros

    Excellent people who truly always try and put the customer first - no targets - just that the calls are as good as they possibly can be

    Cons

    Systems and maybe a lack of a joined up approach. Needs to be more link up regards to customers and the products they have


  7. Helpful (4)

    "Terrible Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Edinburgh, Scotland
    Current Employee - Anonymous Employee in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Projects are interesting, and there is a lot of autonomy for certain people as long as you are not thick or lazy.

    Cons

    Terrible management, the higher up the worse. Head of anything are terrible at everything. Closing offices and lumping everyone in together

    Advice to Management

    Let go every delivery manager as they are obstacles to getting things done and some of them just want to watch the world burn


  8. Helpful (1)

    "If your face fits..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CIO in Edinburgh, Scotland
    Current Employee - CIO in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tesco Bank full-time (Less than a year)

    Pros

    - Modern, spacious office good for travel links
    - Onsite subsidised Costa Coffee
    - Many colleagues genuinely working hard to make the bank a better place
    - A true 9-5 working culture; no pressure to work extra hours
    - Working from home is actively encouraged
    - Job autonomy
    - Lots of focus on supporting local charities and community initiatives

    Cons

    - Too many silos
    - Culture of secrets; people can be very conspiratorial and strategically hoard information
    - People quick to blame others when things inevitably go wrong
    - RBS like culture of poisonous politics, nepotism and point scoring
    - Little or no transparency between leadership team and managers
    - Culture of snobbery; if you're a WL1, watch out because some people will look down on you
    - Massive gap in benefits between WL1 and WL2, especially around bonus payment
    - Lack of direction and poor execution of the bank's vision by the leadership team
    - Processes, processes, processes; trying to get stuff done is like death by 1,000 cuts
    - IT strategies aren't fit for purpose
    - Innovation is rare and IT systems are a massive hindrance to doing the job
    - VDI not fit for purpose
    - "Jobs for the boys" culture means progression can be difficult if you're not friendly with the right people
    - Some teams try to work in an Agile manner but are thwarted but waterfall rules
    - Bank is treated like just another store
    - Four weekly pay schedule makes budgeting very difficult

    Advice to Management

    Practice what you preach. Implement better IT systems so people can work effectively. Get rid of VDI/VDM. Treat everyone fairly on their merit and not work level. Do something about the RBS style culture and people who deliberately hinder innovation because they're scared it threatens their job.


  9. Helpful (2)

    "Boring repetitive job at Tesco Bank,Glasgow"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Glasgow, Scotland
    Former Employee - Customer Service Representative in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tesco Bank full-time (More than 3 years)

    Pros

    Very few ,some nice people and nice canteen.

    Cons

    Where shall I begin? If your face fitted you were fast tracked to promotion. To many who were not mature enough were given the role of "managers". Snowflakes who could not train ,coach or inspire.
     Expected to to learn everything about Loans, Savings and Credit cards with poor training.
     I was there 3 years and never had the chance to move anywhere else ,as they chose their favourites ,to move into other better departments.
    Pay was nothing great , and the call centre had become more crowded as they crammed more staff in because everyone had to be an " expert" and be multi-trained for no extra pay. Even though the "managers" never knew the answers and would always bluff their replies when they could not answer a question. True customer service meant nothing to them.

    Advice to Management

    Do not employ brown nosers into management positions.People so full of themselves and so obviously false. When something is wrong ,open your mouth as opposed to brushing it under the carpet.Talented people should be rewarded. Notice them. Do not expect someone to do the exact
    same job for 3 years or more and not get bored rigid.
    The so called 1-2-1 and PDP where total nonsense just to show that they cared. You do not.


  10. "Customers are at the heart of what they do."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newcastle, England
    Current Employee - Anonymous Employee in Newcastle, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tesco Bank full-time (More than 5 years)

    Pros

    Great people, customer focus and a supportive atmosphere.

    Cons

    Need to streamline processes and make things a bit easier but they have the right intentions and feel they're working to improve this.

    Advice to Management

    None


  11. Helpful (3)

    "A great culture could prosper if senior leaders walked the talk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Edinburgh, Scotland
    Former Employee - Anonymous Employee in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tesco Bank full-time (More than 3 years)

    Pros

    Great people and the potential is there for the Tesco Values to really drive change but it has to be implemented at all levels throughout the bank.

    Cons

    The lack of applying the Tesco Values. They were aptly described as values that should act as a moral compass on the decision making in the bank. Too few Senior Managers/Leaders applied them in their decision making and working there felt more like a typical RBS subsidiary.
    The benefits are not as competitive compared to competitors.

    Advice to Management

    Just believe in the values that you are peddling and feel the freedom and impact that they can have on both your customers and staff.


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