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Tesco Bank Reviews

Updated 17 November 2017
139 reviews

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3.2
StarStarStarStarStar
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Approve of CEO
Tesco Bank CEO Benny Higgins
Benny Higgins
67 Ratings

139 Employee Reviews

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Pros
  • Good work life balance with a variety of shifts (in 12 reviews)

  • Great people and fun place to work with strong values (in 12 reviews)

Cons
  • They bully ethnic minorities and expect you to work 12 hour shifts while having no work life balance and still have time to commit to over time (in 5 reviews)

  • A 'big bank' process culture exists that seems to emanate from the large proportion of RBS management and senior managers (in 7 reviews)

More Pros and Cons

  1. "Fun place to work"

    StarStarStarStarStar
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Tesco Bank full-time (Less than a year)

    Pros

    Good salary for the work you do

    Cons

    Lack of management presence and ability


  2. "Typical Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newcastle upon Tyne, England
    Former Employee - Customer Service Representative in Newcastle upon Tyne, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Tesco Bank full-time (More than a year)

    Pros

    Possibly to earn bonuses.
    Christmas parties if you're into that kind of thing.
    Training prepares you well for the job.

    Cons

    Constant pressure due to targets, endless calls.
    Salary not particularly good but okay comparing to other call centers in the area.


  3. Helpful (1)

    "Rubbish!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Glasgow, Scotland
    Former Employee - Customer Service Representative in Glasgow, Scotland
    Doesn't Recommend

    I worked at Tesco Bank part-time (More than a year)

    Pros

    Good rate of pay and benefits

    Cons

    Management dont have a clue,
    call after call for credit cards
    managers all stand chatting while people are looking for help.

    Advice to Management

    Help your advisors more rather than all standing flirting with each other


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Treats everyone like a CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst in Edinburgh, Scotland
    Former Employee - Data Analyst in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Tesco Bank full-time (More than 3 years)

    Pros

    Some nice benefits, supportive managers

    Cons

    Low salaries, analysts are paid less than graduates. They treat back office staff like CSRs e.g. timed toilet breaks and only 3 sick days/2 sickness instances per year for analysts.

    Advice to Management

    Start paying more and look at better performing banks at how to treat staff like humans and with compassion.


  6. "collections agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tesco Bank part-time (Less than a year)

    Pros

    very diverse job role very supportive business

    Cons

    holidays can be hard to get booked in


  7. "PA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Edinburgh, Scotland
    Former Employee - Manager in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tesco Bank full-time (More than 8 years)

    Pros

    People...
    Culture
    Values
    Benefits
    EXECUTIVE backing

    Cons

    Too much hierarchy . Less would work

    Advice to Management

    Listen to your staff.. people need to take time out and spend with their stafr


  8. "Company Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Tesco Bank full-time

    Pros

    Overall good work- life balance

    Cons

    Highly political and clicky. Atmosphere not the greatest.


  9. "Good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - People Team in Edinburgh, Scotland
    Current Employee - People Team in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Tesco Bank (More than a year)

    Pros

    work life balance and location

    Cons

    poor leadership and delivery of projects

    Advice to Management

    be more visible


  10. Helpful (2)

    "High turnover equal bad morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Glasgow, Scotland
    Former Employee - Customer Service Representative in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Tesco Bank part-time (More than 3 years)

    Pros

    Pay is above the living wage
    Yearly bonus in June
    Option to buy a weeks holiday each year
    Set shifts
    Sick pay

    Cons

    High turnover in staff
    Favouritism among managers and those in charge
    Not flexible in regards to changing shifts
    Not enough staff in terms of servicing customers

    Advice to Management

    Stop allowing your favourite staff members get what the want and do things for the whole of your team. This will decrease staff turnover.


  11. "An enjoyable place to work but some salary issues."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tesco Bank full-time

    Pros

    Good work environment.

    Good job for those that are self-reliant and can work themselves.

    Cons

    Salary isn't great compared to other companies.

    Huge variance in salary. Older staff who TUPE'd over are on much larger basics with no real incentive to progress.

    Change is quite often reactive rather than being proactive.


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