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Tesco Bank Reviews

Updated 11 April 2018
155 reviews

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3.2
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Tesco Bank CEO Benny Higgins
Benny Higgins
74 Ratings

155 Employee Reviews

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Pros
Cons
  • They bully ethnic minorities and expect you to work 12 hour shifts while having no work life balance and still have time to commit to over time (in 5 reviews)

  • Too few Senior Managers/Leaders applied them in their decision making and working there felt more like a typical RBS subsidiary (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "Financial Crime Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Tesco Bank part-time

    Pros

    Really enjoy working there as the entire floor is friendly and management is extremely understanding and professional.

    Cons

    Training can be tedious
    Processes can be worked on

    Advice to Management

    Keep doing what you are doing but focus on improving training regimes more.


  2. "Good for personal growth and career development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at Tesco Bank full-time

    Pros

    Helpful people
    Good personal development opportunities
    Good staff benefits
    Good work/life balance

    Cons

    A bit stuck between agile and waterfall
    Project minded

  3. "Senior business analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Glasgow, Scotland
    Former Employee - Anonymous Employee in Glasgow, Scotland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Tesco Bank full-time (More than a year)

    Pros

    Flexible approach to working from home

    Cons

    Poor pay and tight deadline

    Advice to Management

    Engage to people who do the work


  4. "Enjoyable place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Glasgow, Scotland
    Former Employee - Customer Service Advisor in Glasgow, Scotland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Tesco Bank full-time (More than a year)

    Pros

    good hours for a call centre, salary competative

    Cons

    limited career progression, managment unsure how to manage


  5. Helpful (1)

    "Interesting bank to work for"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tesco Bank full-time

    Pros

    Great people and interesting opportunities
    Nice mix of financial services and retail

    Cons

    The retail side of the business sometimes doesn't appreciate what's involved with the financial services side (but then it's probably the same the other way round!)


  6. Helpful (1)

    "Customer service representitive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newcastle upon Tyne, England
    Former Employee - Customer Service Representative in Newcastle upon Tyne, England
    Recommends
    No opinion of CEO

    I worked at Tesco Bank full-time (Less than a year)

    Pros

    Good pay, good benefits, good pension plan, there's always overtime available which you get time and a half for and you get free food/drinks when there's something going on in the office. The canteen is also ok if you have forgotten to bring lunch. Another good thing is that on some shift patterns you only have to work 2 Saturdays out of 6 and you always get a Sunday off.

    Cons

    There's never any holidays when you want to take any and if you're not the managers favorite, you have no chance of getting them. Management have favorites and there's a lot of backstabbing, rumors and bullying goes on. Little to no support once out of grad bay and you get blamed for things that weren't your fault, even if you have been advised to do so . Training is overall bad and many people who have been there a while still have no clue what they are doing. You get spoken to like rubbish by customers on a regular basis and managers will only step in when it absolutely necessary, you are basically left to deal with everything. The location can be a nightmare for people who don't drive, especially if you are on an 11pm finish.

    Advice to Management

    More support/training needs to be given to staff and when someone is clearly being bullied you need to sort it out, not blame the victim and gang up on the side of your favorites for an easy life.


  7. "Working in a Fast paced Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glasgow, Scotland
    Current Employee - Anonymous Employee in Glasgow, Scotland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Tesco Bank part-time (Less than a year)

    Pros

    Busy environment good to work for good benefit

    Cons

    Not enough pay too many hours working weekends

    Advice to Management

    Think more about staff

  8. "Good for a Customer Services Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Services Advisory in Glasgow, Scotland
    Former Employee - Customer Services Advisory in Glasgow, Scotland

    I worked at Tesco Bank full-time (More than a year)

    Pros

    The salary is competitive for Customer Services job in Glasgow and the benefits (including Tesco discount) are good
    They do actively give staff career opportunities where possible, this can include anything from team management, complaints or even head office functions like business change
    I didn't have to work too many weekends
    Managers where generally approachable although, as always, some were less so
    There are a lot of opportunities to try different things and/or projects
    The fact that it isn’t a commission paying environment means there’s a lot less pressure than other sales environments.

    Cons

    Office could be quite cliquey at times


  9. "Great place to work alongside uni"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newcastle upon Tyne, England
    Former Employee - Customer Service Representative in Newcastle upon Tyne, England
    Recommends
    Approves of CEO

    I worked at Tesco Bank part-time (More than a year)

    Pros

    Good training
    Nice culture and colleagues
    Lovely office

    Cons

    Insurance can be challenging


  10. Helpful (1)

    "Collections and recoveries advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Agent in Glasgow, Scotland
    Current Employee - Collections Agent in Glasgow, Scotland
    Recommends
    Positive Outlook

    I have been working at Tesco Bank part-time (More than a year)

    Pros

    Very good work atmosphere, nice management and good training and coaching

    Cons

    Not much flexibility in terms of work and family balance which was needed after baby


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