Tesco Bank Reviews | Glassdoor.co.uk

Tesco Bank Reviews

Updated 18 Sep 2019

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Found 237 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
60%
Recommend to a Friend
68%
Approve of CEO
Tesco Bank CEO Gerry Mallon
Gerry Mallon
23 Ratings
Pros
Cons
More Pros and Cons
  1. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tesco Bank full-time for less than a year

    Pros

    Great place to work for loved it

    Cons

    No what so ever its amazing

    Tesco Bank2019-03-08
  2. "Ok place"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Glasgow, Scotland

    I worked at Tesco Bank part-time for less than a year

    Pros

    Fixed work pattern which is great for planning. Discounts available in all products and services related to Tesco.

    Cons

    Training for role is not robust.

    Tesco Bank2019-09-03
  3. "Overall very positive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Newcastle, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Tesco Bank part-time for more than a year

    Pros

    Great environment, reasonable pay and opportunities to progress

    Cons

    Unreasonable insurance prices are difficult to justify to customers.

    Tesco Bank2019-09-02
  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tesco Bank full-time for less than a year

    Pros

    Flexible shifts Friendly staff Central location

    Cons

    Shifts on weekends Not enough managers

    Tesco Bank2019-08-31
  5. "Absolutely clueless IT leadership team, disgraceful toxic bullying culture and terrible day to day decision making."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Tesco Bank full-time for more than 8 years

    Pros

    Apart from the leadership team, the people are nice. Office facilities are good.

    Cons

    Being “led” by people you wouldn’t even hire to work for you. Awful blame culture. Most areas can’t work well with each other, despite most of the leadership team being old friends. Brought in very expensive consultants just to get people to talk to each other rather than weeding out the toxicity, now even basic things are a full on negotiation.

    Advice to Management

    Stop letting senior people employ their friends into other senior positions regardless of ability, it’s no way to run a business. Increase capable senior female representation, the current sole one in IT is an embarrassing contribution to the company’s commitment to the government charter on a number of fronts. Hire women that genuinely want to support other women.

    Tesco Bank2019-09-18
  6. "Trying not to be just another bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Head of Delivery in Edinburgh, Scotland
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Tesco Bank full-time for more than 8 years

    Pros

    Fast paced, great people, excellent brand

    Cons

    Too many people harking back to their big bank days. Too delivery focused.

    Tesco Bank2019-08-08
  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 

    I have been working at Tesco Bank part-time for more than 8 years

    Pros

    Good morals, non judgemental work place. Customer and staff focused

    Cons

    Bad computer systems - need updating

    Tesco Bank2019-08-05
  8. "Great benifits"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Newcastle, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tesco Bank full-time for more than a year

    Pros

    Well paid with no targets.

    Cons

    Shift work can be annoying

    Tesco Bank2019-08-01
  9. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 

    I have been working at Tesco Bank full-time for more than 3 years

    Pros

    Flexible working, decent culture, great ppl

    Cons

    Office out of town and hard to get things moving

    Tesco Bank2019-07-31
  10. "Great place to work - strange interview approach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tesco Bank full-time for less than a year

    Pros

    Laid back, everyones friendly, they have a good recognition structure

    Cons

    Salary isnt the best and there is not much opportunity for progression

    Tesco Bank2019-07-18
Found 237 reviews