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Excerpts from user reviews, not authored by Glassdoor
- "Great benefits and offers a lot of VTO for days where you need extra time!" (in 411 reviews)
- "They have work from home and flexible work hours." (in 323 reviews)
- "Plus you can buy up to 5 extra days/years Flexibility Benefits Pay is good but not great if you've been working there for a while." (in 311 reviews)
- "A company that truly understands an employee with a good work/life balance is a happy productive employee." (in 290 reviews)
- "Have worked with some really great people and made some strong relationships over a long tenure." (in 260 reviews)
- "Poor management and that’s the truth" (in 254 reviews)
- "No training and coaching." (in 118 reviews)
- "bad managers are not removed" (in 118 reviews)
- "In 2024 senior leadership has decided all positions are now in office aligned and is forcing people to go to an office or resign." (in 66 reviews)
- "Upper management is always changing." (in 47 reviews)
- 1.026 Nov 2023Customer Service RepresentativeFormer Employee, more than 1 yearUnited, PA
The Only Pro was that this was remote
This position was extremely rough, people wanted answers *members* when you start you don't know much so you seek assistance in a chat and you can be waiting for 15 minutes or more just for a response. Lunch was 30 minutes, the compensation was to low for the stress you deal with. Calls are back to back with no breathing room,lots of reps give mis information so you had a lot of upset customers. Dealing with claims was annoying because you cant actually assist, youre a middle man between them and the claims department. You can't put someone on hold longer than 2 mins so it was awkward when you needed assistance unless the customer was chatty/friendly. You're also stuck in that position for a year without capability to change to another and even then there isn't many available to workers!3
- 1.05 Nov 2023Health CoachCurrent Employee, more than 5 yearsSaint Louis, MO
When I started we used motivational interviewing to meet people where they were and help take them where they needed to be. It’s nothing like this now. Oversea people do call one and it’s such a horrible disjointed customer experience now.
Now we just ask a bunch of assessment questions and have no time to talk to the customer because we are 30 min back to back with no admin time. Upper management doesn’t understand it takes 10 min to be fully prepared to call a customer so we are never prepared…..we don’t know gaps or incentive or anything because it takes time to look it all up and we have no time to look it up. The systems run so slow and don’t talk to each other that every customer is like a research project. All coaches miss so many things due to how disjointed it is. The notecube is so long you can’t easily review the note from last call, because they have added so much junk that is not needed in the notecube.4
- 4.019 Aug 2023Customer Service RepresentativeCurrent Employee, more than 1 yearHartford, CT
Great culture and most of my colleagues are wonderful. Working from home can be a benefit for many, flexible shifts, decent benefits, and supposed career growth. A good manager/supervisor is vitally important to how you feel about Cigna.
Low pay for a difficult, stressful, emotionally draining position. Not even an encyclopedia can handle all the information you are supposed to know. Supervisors are hard to reach for assistance, a good one can help you keep your sanity and make a world of difference in how your day is. But if you're lucky enough to get a crap supervisor who does nothing to get to know you or assist you can bring you down considerably. There are many, many questions you will have and the most common answer you will get is someone telling you to use Knowledge Exchange, or Cigna's internal Google. The problem with that it can take a long time to create a question that the AI will give an accurate answer to. That can be very inefficient, and even more difficult to do with a customer on the line continually asking questions or making it clear that it's taking too long. So even just providing the correct article to look up would help, but that is not how it's done, and with a manager who's too busy to ever get back to you, good luck. figuring things out. The rate of Band 1 employees getting promoted to better positions is extremely low. Hard to feel a lot of warmth for a job like this- they are always hiring for this position because it's a revolving door entry level position.15
- 1.018 Oct 2023Senior ManagerCurrent Employee, more than 5 yearsBloomfield, CT
Great, smart co-workers. Challenging work.
Where do I start? I loved working the last 5 years at Cigna. I am great at my job. And felt connected to my colleagues and our mission. Then suddenly, Cigna stopped caring about the employee experience. All the feedback surveys that were something we regularly talked about & were a point of pride stopped coming for us to fill out. Then they rolled out “Future of Work.” They could have been smart about finding balance with in-person work. (There are a few companies getting it right with in-person collaboration.) They could have simply asked people who were in the office prior to COVID to return. But instead, they chose a shocking, sweeping change to their remote work policy, and they started requiring people who have worked from home for 5-10 years to drive 3+ hours a day to sit in a cube on video meetings and breathe COVID air - FOR NO REASON. Frankly, the offices are depressing and demotivating environments devoid of creative energy. Cue the culture of “warm butts in seats.” And a huge pay cut to everyone who suddenly needed to start commuting 3 hours a day. Cue high-performers leaving in droves. And now - rolling layoffs for the next 6 months! I can’t wait to see them fire people, then repost their jobs so they can pay the next person less $$ to sit in a cube. Sad. Just horrifying to watch a once great company culture fall so fast.41
- 3.04 Nov 2023Senior AdvisorCurrent Employee, less than 1 yearOklahoma City, OK
large company, potential to grow but will take YEARS to get where you want; lots of orgs
too much politics to allow anything to get accomplished; with all the mergers, there's an "us vs them" culture. Many of the employees have been there for a decade+ and aren't happy about new people joining and don't want to consider other ways of doing things. I've heard there are better groups but it is hard to find those groups since the Technology Org is so complex and some managers keep you isolated so you're trapped. As employees, we have to use Cigna insurance which is really terrible, especially if you don't live in a big city. Very little options for providers, they try to force you to use their mail order pharmacy and pull them away from your personal pharmacist and you pay out of pocket for all appointments until you reach a deductible of thousands of dollars. They reimburse so little that I had to pay out of pocket for a generic drug b/c Cigna reimbursed so little, it didn't even cover the pharmacy's cost. My specialist is constantly fighting with cigna to pay the contracted/negotiated rate that cigna agreed to but still denies/will not pay.2
- 2.018 Oct 2023AnalystCurrent Employee, more than 10 years
Decent PTO and EAP benefits
The best part of Cigna used to be remote work and freedom to take initiative and opportunity for stretch assignments. Now the "Future of Work" requires everyone to go into a physical office at least half of every work week, regardless of the distance from taht aligned office. Also mass layoffs right now. There's a lot of micromanagement, Nepotism/cliques/favoritism affects hiring and promotions more than achievement. If you are a strong performer, you will drown in work while less competent teammates coast on half-completed work and will never be promoted or rewarded through compensation. It feels now like employees are being kept out of the loop, manipulated, and underappreciated.17
- 3.012 Sept 2023Senor ManagerCurrent Employee, more than 10 yearsBloomfield, CT
- Smart/talented people - Ability to learn new tools and systems, albeit too many systems - Competitive pay - Consistent bonus - Loyal people (old Cigna) - Comfortable if you are good at your role
- Too many systems - zero culture - every organization has its own rules - ESI and TCS taking over loyal Cigna people - Ill formed promotions - Poor Band 6/5 Management and too many Senior Directors who have no clue how to foster growth - Nepotism runs deep - esp IT Principal Community - No clear division between architecture and delivery - Lots of Architects who don't really understand architecture whatsoever.13
- 1.01 Nov 2023Project ManagerFormer Employee, more than 3 years
Some…remote work, which is slowly going away. The claim to removing remote work is “better collaboration and career development.” In reality, it is some executive being sour about empty office space.
The work will be described as one thing in the interview process and be something completely different once you get into the job and then get reprimanded for poor performance because you’ are not performing to changed and expectations that we’re not communicated. Very limited access to stakeholders as well, which was another miscommunication in the interview process. Change is pushed from the top down and layoffs are often referred to as “necessary change” that happens frequently. Work groups are also frequently realigned to different leadership, making any real progress nearly impossible. Especially considering no decisions can be made without going through senior leadership first; poor improvement culture that will never be sustainable. Quite frightening when parts of the business are extremely off target financially.5
- 3.030 Oct 2023Customer Service RepresentativeFormer Employee, less than 1 yearDothan, AL
The pay was good for me, it was 19 an hour. Healthcare & Benefits were awesome, as well as 401k was very nice.
Micromanaging, when in training constantly required cameras to be on, & would even go far as to accuse people of being on their phones just because they were looking down during a eight hour training session. Lunch is too short, 30 little minutes & in those thirty they expect you to use the restroom, eat or prepare food, and back on calls, if coming from lunch where you just ate and drink, and u have to go to the bathroom within the next hour you would be reprimanded1
- 3.023 Nov 2023Technical Training AdvisorCurrent Employee, more than 8 yearsChicago, IL
The PTO is good. EAP is good. Opportunity is there if you are persistent, though you may need to switch departments ever two years. A good place to pick up skills and try new things if your manager allows it. Coworker experience will obviously be different team to team.
There is too much change and instability. Currently we are in a threat culture with layoffs and a return to work policy. The culture seems to have shifted over time to be more profits than people. In some roles, after about 3-4 years new hires are getting paid more than their senior counterparts. The premiums, deductibles, coinsurance, copay etc are terrible compared to other companies.1
The Cigna Group Reviews FAQs
The Cigna Group has an overall rating of 3.5 out of 5, based on over 6,006 reviews left anonymously by employees. 61% of employees would recommend working at The Cigna Group to a friend and 59% have a positive outlook for the business. This rating has decreased by -5% over the last 12 months.
61% of The Cigna Group employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The Cigna Group 3.6 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.