Tripadvisor Reviews
76% would recommend to a friend
(1151 total reviews)
Matt Goldberg
62% approve of CEO
What people are saying about Tripadvisor
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "For the most part, great colleagues regardless of rankings who are willing to answer your queries at any time." (in 45 reviews)
- "Poor management that didn't know what they were doing with little or no experience; especially, Team Leaders." (in 77 reviews)
- "My manager is great and any time I've ever had a problem it's been resolved by talking it out." (in 33 reviews)
- "The salary is low and there is not a lot of possibility to grow within the company." (in 32 reviews)
Found 1,151 of over 1K reviews
Updated 28 Nov 2023
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- 5.028 Nov 2023Senior ManagerCurrent Employee, more than 8 yearsLondon, England
Pros
People, work/life balance, benefits, flexibility, travel.
Cons
Career progression, very hard to get promoted,
- 4.019 Jun 2023Business Operations DirectorFormer Employee, more than 8 yearsLondon, England
Pros
I worked at Tripadvisor for 8 years- in that time I saw a ton of development, mentorship & support to help me progress in my career. The people culture is great with most being great fun & willing to pitch in and pull together. My experience was that you have the opportunity to progress upwards or in to other roles, if you are proactive in reaching out across the business to learn more. The company focus on inclusion is really strong, some leaders dedicating real time to drive this across the culture of the business
Cons
The company can try to move fast for it's size- this can cause a breakdown in communications with a matrixed organisation and parallel teams. You have to be able to work around this and pivot quickly. In the last couple of years I felt there was some ambiguity around the business value prop/overall mission- making it less engaging for everyone without clear sight of what was trying to be achieved. European & APAC based employees would often have to flex to adjust to American employee working hours- meant late nights most weeks
Tripadvisor Response5moThank you for taking the time to share your feedback as we value opinions from current as well as former employees. As Never Stop Learning is one of our core values, we appreciate you highlighting opportunities to further your career development. We're glad you mentioned the strength of our company culture and inclusivity. Thank you for highlighting areas for improvement. While our company is in a period of change, our leaders are working together across all areas of the business to create a strategy that considers the needs of the business as well as the needs of our employees.
- 4.03 Nov 2023Account ManagerFormer EmployeeLondon, England
Pros
International and diverse environment Opportunities to grow
Cons
I did not have any bad experience while working at TA
Tripadvisor Response2moThank you for sharing your feedback. We appreciate your recognition of our exceptional people and work culture.
- 3.06 Nov 2023Finance ManagerFormer Employee, more than 1 yearLondon, England
Pros
Interesting professional issues Work/life balance
Cons
Stagnant and unmotivated leaders Reluctants to change
Tripadvisor Response3wThank you for taking the time to share your feedback. We are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
- 5.02 Nov 2023Digital Marketing ManagerFormer EmployeeLondon, England
Pros
Flexible working from home Work anywhere
Cons
Long hours and outdated processes
Tripadvisor Response2moThank you for your feedback; we genuinely appreciate your effort in highlighting what a wonderful place TripAdvisor is to work. The company upholds high ethical standards and work practices. It's unfortunate that you had a different opinion, as we prioritize a healthy work-life balance for all employees and consistently reinforce this.
- 5.013 Oct 2023Creative StrategistCurrent Employee, more than 1 yearLondon, England
Pros
- Values innovation - Great team
Cons
Workload can sometimes be demanding, there can be a bit of a traditional sales culture
Tripadvisor Response2moThank you for taking the time to leave a review. We are pleased to hear that you enjoy being part of the Tripadvisor. We also appreciate you highlighting areas for improvement.
- 1.029 Jun 2023Anonymous EmployeeFormer Employee
Pros
Great Tech Great work / life balance in most BUs Above average pay Bonus People in TAPs BU (bar American management globally)
Cons
Outdated business model - barely anyone under 40s uses the site let alone leaves reviews. New CEO hired a well known external consultancy at a huge cost and output was to be a 'mobile first' company. Senior management in certain BU are more interested in rewarding personal friendships then doing whats right for the business. Business pretends to be have a global approach but in reality is a US driven business that applies the same strategy globally. Text book US company behaviour.
1Tripadvisor Response5moThank you for providing us with your feedback and highlighting our culture with promotes work-life balance, competitive pay, and strength of our employees. While periods of transition can be tough to navigate, our leadership team constantly strives to work together to create a strategy that’s best for the business and best for the employees.
- 4.031 Aug 2023Content ManagerCurrent Employee
Pros
Lovely company, healthy working environment, good benefits. You will enjoy working here!
Cons
Low innovation and lots of old timers who aren't the most forward-thinking. Lack of vision.
1Tripadvisor Response4moThank you for taking the time to share your feedback. We are glad you are enjoying being part of the Tripadvisor team and appreciate you highlighting our strengths.
- 4.02 Sept 2023Customer Service AdvisorFormer EmployeeOxford, England
Pros
Learning lots of skills for the future
Cons
The Salary is too low
Tripadvisor Response4moThank you for sharing your feedback. We’re glad that you enjoyed your experience as part of the Tripadvisor team.
- 2.026 Jun 2023Anonymous EmployeeFormer Employee, more than 5 years
Pros
Working with some of the smartest people in the tech business. Fast paced environment and delivering results. Great offices, equipment and comp package.
Cons
US centric. Toxic culture and emotional bullying (during COVID / recovery in some departments), high pressure (a pro for some), some unsociable working hours to keep in the loop and participate in east / west US coast meetings.
Tripadvisor Response5moThank you for taking the time to share your candid feedback. We appreciate that you highlighted the strength of our people, for it really is our employees that make Tripadvisor a great place to work. We're also happy you enjoyed our award-winning benefits. The company holds itself to a high standard in regard to ethics and work practices, so it is unfortunate that you had a contrary opinion. We strive to maintain a healthy work-life balance for all of our employees and reinforce that regularly.
Tripadvisor Reviews FAQs
Tripadvisor has an overall rating of 3.8 out of 5, based on over 1,413 reviews left anonymously by employees. 76% of employees would recommend working at Tripadvisor to a friend and 51% have a positive outlook for the business. This rating has been stable over the past 12 months.
76% of Tripadvisor employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Tripadvisor 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.4 for career opportunities.
